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Brand Protection Advisor
Ecolab Inc.
Moncton, NB · Halifax, NS
- Full-time
Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in food safety and total quality assurance. Our specialists are valued food safety & QA…
Added 14 mins ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable;…
Added 14 mins ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
Quebec, QC
- Full-time
…week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable;…
Added 14 mins ago
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Senior Project Manager, Municipal Engineering
WSP
Fort McMurray, AB
- Full-time
Build and maintain strong client, stakeholder, and industry relationships to drive strategic growth and position WSP as a trusted advisor.
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Director, OOH Direct Activation
WPP Media
Toronto, ON
…direction, develop its capabilities, and be accountable for the quality and effectiveness of activation across the assigned client portfolio. As a senior point of contact for clients and…
Added 29 mins ago
Regulatory Records Coordinator
Ontario Energy Board
Toronto, ON
…regular case assignments. The RRC will liaise with the Hearings Advisor (HA), Senior Regulatory Administrator (Sr. RA) and other business units in matters of procedure and management of…
Added 43 mins ago
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Airport Planning and Development Advisor
Toronto Port Authority
Toronto, ON
- Full-time
The Airport Planning and Development Advisor leads the review of land use and development proposals that may affect Billy Bishop Toronto City Airport and Toronto Port Authority operations,…
Added 43 mins ago
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Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
…priorities into scalable technical solutions. Acting as a trusted advisor across the enterprise, you will guide critical decisions related to the architecture for enterprise AI platform and…
Added 44 mins ago
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Sr Advisor Market Price Risk Management
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Calgary, AB
- Full-time
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Added 44 mins ago
Senior Business Relationship Manager, IT
DSV
Toronto, ON
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Added 58 mins ago
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Manager, Recreation
Town of Saugeen Shores
Port Elgin, ON
- $120,745 to $137,210 CAD / year
- Full-time
Strategic Leadership & Advisory: Serve as strategic advisor to the Director of Community Services, representing the division externally, supporting Council and Committees, and ensuring…
Added 59 mins ago
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Deal Desk Specialist
Assent
Ottawa, ON
- $70,000 to $75,000 CAD / year
- Full-time
We’re looking for a Deal Desk Specialist to join our Sales Operations team and act as a trusted advisor to our global Account Executives (New Business and Customer Expansion) and Account…
Added 1 hour ago
C
Analyste de données senior – Données de base fournisseurs et partenaires commerciaux (SAP S/4HANA et
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Montreal, QC
- Full-time
Data Quality Rules & Governance Controls – Thresholds and profiling definitions for critical supplier elements, embedded in enterprise tools like Collibra, Snowflake, or SAP Information…
Added 1 hour ago
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Senior Talent Acquisition Advisor
123Dentist
Burnaby, BC
- $80,000 to $95,000 CAD / year
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We’re looking for a Senior Talent Acquisition Advisor to lead full-cycle recruitment of certified dental assistants (CDAs) across our network of clinics.
Added 1 hour ago
UO
UService Service Advisor - People & Culture and Payroll
University of Calgary
Calgary, AB
- Full-time
The UService team is currently seeking a Full-time Regular UService Advisor, People & Culture and Payroll.
Added 1 hour ago
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Senior Manager, Operational Resiliency Advisor
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Toronto, ON
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Reporting directly to the Vice President, Resilience Management within Protect Platform, the Operational Resilience Advisor will act as the key voice of the resilience program while…
Added 1 hour ago
Sales Representative - Ottawa
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Ottawa, ON
…field sales investment. Our Mission: Provide uncompromising quality of service and unparalleled calibre of thinking...developing strategies and delivering solutions that enable our clients…
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Sales Representative - Laurentides, QC
Encore Market Engagement
Montcalm, QC
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Sales Representative - Joliette, QC
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Personal Finance Advisor, Assigned Clientele
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Added 1 hour ago
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Client Financial Services Agent
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…communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You provide significant business development…
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Sales Representative - Chateauguay, QC
Encore Market Engagement
Châteauguay, QC
Added 1 hour ago
Sales Representative - Boucherville, QC
Encore Market Engagement
Boucherville, QC
Added 1 hour ago
CF
Senior Compliance Officer
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- Full-time
Team leadership and advisory support: Coach and mentor Compliance team members on market conduct and Advisor suitability matters.
Added 1 hour ago
Advisor, SCM Data
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Benevity

Client Technical Support Specialist - Term

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs effectively. They support clients by troubleshooting product functions, devising solutions for program support, and implementing timely solutions to meet client expectations.

As a Technical Support Specialist, you will address client requests by coordinating campaigns, analyzing data, and ensuring that Benevity aligns with each client's unique business goals. You will collaborate closely with Relationship Managers, Project Managers, Goodness Engagement Specialists, and internal technical teams to achieve optimal outcomes for our clients.

A problem solver at heart, the Technical Support Specialist identifies and resolves underlying issues, proactively addressing client needs. They are committed to delivering high-quality service and are considered a trusted advisor by clients, working collaboratively with the entire organization to foster client success.

Please note this is a 12-month term role.

What you’ll do:

As a Technical Support Specialist at Benevity, you'll be instrumental in upholding our top-tier client success standards
Your role involves empowering clients to fully leverage Benevity's products for their success, guiding them through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth
You'll offer scalable solutions based on a deep understanding of our products, identify trends to improve our offerings, and foster strong relationships with stakeholders for swift, high-quality resolutions.
Support our clients in the day-to-day management of their programs

What you’ll bring:

Seeking a professional with experience in Client Support or Account Management, characterized by strong communication, analytical skills, and a client-centric approach
The ideal candidate is dedicated to delivering exceptional results, driven by a clear vision of success, and possesses a problem-solving mindset
Technical proficiency, particularly with Access databases and HTML, is valuable, alongside a continuous growth mindset. Our culture values professionalism, flexibility, and a results-oriented attitude within a dynamic, fast-paced environment
We appreciate self-motivation, teamwork, and the ability to influence through expertise and data
Experience with B2B SaaS, non-profits, community investment, and workplace giving programs, as well as multilingual skills, are highly regarded

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Support Specialist empowers clients by troubleshooting product functions, managing program configurations, and analyzing data to meet business goals. They collaborate with internal teams to provide scalable solutions and ensure high-quality service delivery for all clients.

Requirements

The ideal candidate possesses experience in client support or account management with strong analytical and communication skills. Technical proficiency in Access databases and HTML is highly valued, alongside a proactive, problem-solving mindset.

Skills

Client support
Account management
Technical support
Troubleshooting
Data analysis
Access databases
HTML
Communication
Problem solving
Relationship management
Project management
SaaS
Reporting
Feature adoption
Stakeholder management

Benefits

Flexible hybrid work environment
Employee resource groups
Growth opportunities
Inclusive culture

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Technical Support
SaaS
B2B
Access Databases
HTML
Data Analysis
Account Management
Reporting
Configuration
Stakeholder Management
Non-profit
Workplace Giving
Community Investment
Problem Solving
Client-centric
Hybrid Work
DEIB

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