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Added 8 mins ago
SC
Member Experience Advisor - Fort MacLeod
Servus Credit Union
Fort Macleod, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 8 mins ago
MC
Support Specialist - AI Applications
MMC Corporate
Toronto, ON
- Other
This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes…
Added 22 mins ago
TB
Digital & eCommerce Specialist
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Digital & eCommerce Specialist, reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital &…
Added 22 mins ago
A
Salesperson - Audi Winnipeg
AutoCanada
Winnipeg, MB
- $60,000 to $100,000 CAD / year
- Other
…dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our…
Added 22 mins ago
AT
Founding Director of Marketing - Broad Republic
American Tall
Mississauga, ON
- Full-time
…driving brand awareness, customer connection, and meaningful business growth. Blending brand storytelling with performance-driven marketing, you’ll turn big ideas into impactful campaigns,…
Added 22 mins ago
MS
Data Lifecycle Management (DLM) Specialist (Hybrid) / Spécialiste de la gestion du cycle de vie des données (hybride)
Morgan Stanley
Montreal, QC
- Full-time
We're seeking someone to join our team as a Data Lifecycle Management (DLM) Specialist in Information Management to work closely with business and technology teams to review new or changing…
Added 37 mins ago
SN
Manager, Facilities Management
Starlim North America
London, ON
- Full-time
Source material/Contractor groups – prepare and submit request per purchasing process. Manage external service providers and specialist contractors for work requiring additional…
Added 37 mins ago
M
Senior Travel Claims Specialist
Manulife
Waterloo, ON
- Full-time
Make final claims decisions, claims exceptions, and business decisions on contested and contentious claims, including second-level appeals, and obtain the required approvals within set…
Added 37 mins ago
M
Sr. Specialist, Risk Oversight and Policy Support
Manulife
Toronto, ON
- Full-time
In this role, the Sr. Specialist, Risk Oversight and Policy Support is a subject matter expert supporting the Manulife Bank Residential Lending team. The incumbent delivers the risk…
Added 37 mins ago
M
Sr. Specialist, Partner Rewards and Strategic Initiatives
Manulife
Toronto, ON
- Full-time
The Sr. Specialist, Partner Rewards and Strategic Initiatives is responsible for the end-to-end management of the Partner Rewards Program and provides analytical, reporting and execution…
Added 52 mins ago
TH
MERCHANDISING SPECIALIST ONLINE
The Home Depot Canada
Toronto, ON
- Full-time
Reporting into the SR Merchant/ Divisional Product Merchant, the Merchandising Specialist works closely within merchandising’s 360 teams to execute merchandising business. The Merchandising…
Added 52 mins ago
RC
ServiceNow Architect
RSM Canada
Toronto, ON
- Full-time
…high-performing ServiceNow solutions that align with clients’ business objectives and enterprise technology strategies. This role serves as a trusted technical advisor to clients and…
Added 52 mins ago
S
Retail Development Specialist (12-Month Contract)
Shiseido
Markham, ON
- $65,000 to $75,000 CAD / year
- Contract
Support sales planning and business analytics through annual sales plan preparation, Power BI data uploads, allocation management, retailer reporting, and brand performance analysis.
Added 52 mins ago
S
Engineering Specialist, Facilities (Compression)
SaskEnergy
Regina, SK
- Full-time
SaskEnergy is seeking a qualified and motivated individual to join our team. The Engineering Specialist, Facilities provides specialized and advanced engineering expertise and technical…
Added 52 mins ago
V
Accounts Payable Specialist, NA
Vantage
Montreal, QC
- Full-time
…oversight and engaging with senior-level managers or directors. The specialist handles complex challenges in invoice reconciliation, vendor relationships, and process optimization, while…
Added 1 hour ago
VD
Accounts Payable Specialist, NA
Vantage Data Centers
Montreal, QC
- Full-time
…oversight and engaging with senior-level managers or directors. The specialist handles complex challenges in invoice reconciliation, vendor relationships, and process optimization, while…
Added 1 hour ago
D
Recruitment Specialist
Dexterra
Thunder Bay, ON
- Full-time
A diploma in Human resources or business administration is preferred
Added 1 hour ago
A
Health, Safety and Environment Specialist***Spécialiste, santé, sécurité, et environnement
Aliaxis
AB · CA - Edmonton - Distribution
- Full-time
We currently have an exciting opportunity as a Health, Safety and Environment Specialist. This role is based in our Edmonton Distribution Center in and reports to the Director of Logistics.
Added 1 hour ago
TP
Digital Marketing Specialist
T&T Power Group
Wellesley, ON
- $65,000 to $75,000 CAD / year
- Full-time
T&T Power Group is seeking an experienced Digital Marketing Specialist to strengthen our digital presence and drive business growth. You’ll take ownership of digital campaigns, SEO, website…
Added 1 hour ago
AP
Senior Revenue & Project Specialist - Clinical Research
ActivMed Practices & Research, LLC.
Burlington, ON
- Full-time
The Senior Revenue & Project Specialist will be responsible for the management of all revenue recognition and billing & collections processes for an identified portion of the Alcanza…
Added 1 hour ago
IG
Health, Safety and Environment Specialist***Spécialiste, santé, sécurité, et environnement
IPEX Group
Edmonton, AB · CA - Edmonton - Distribution
- Full-time
We currently have an exciting opportunity as a Health, Safety and Environment Specialist. This role is based in our Edmonton Distribution Center in and reports to the Director of Logistics.
Added 1 hour ago
S
Quality Inspector
Syntronic
Ottawa, ON
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our…
Added 1 hour ago
C
Senior Marketing Specialist, CX & Membership Marketing
Co-op
Saskatoon, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring a Senior Marketing Specialist, CX & Membership Marketing on a temporary basis (term up to 12 months).
Added 1 hour ago
A
Procurement Specialist
ATCO
Edmonton, AB
- Full-time
Help turn business needs into the goods and services that keep ATCO moving. As a Procurement Specialist, you’ll be a primary point of contact for procurement needs, guiding purchases from…
Added 1 hour ago
Senior Director, Technology Risk Assessments
Scotiabank
Toronto, ON
Act as the business owner for the technology-risk assessment capability within ServiceNow IRM, defining assessment requirements, workflows and data needs while working with the technical…

Benevity

Client Technical Support Specialist - Term

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs effectively. They support clients by troubleshooting product functions, devising solutions for program support, and implementing timely solutions to meet client expectations.

As a Technical Support Specialist, you will address client requests by coordinating campaigns, analyzing data, and ensuring that Benevity aligns with each client's unique business goals. You will collaborate closely with Relationship Managers, Project Managers, Goodness Engagement Specialists, and internal technical teams to achieve optimal outcomes for our clients.

A problem solver at heart, the Technical Support Specialist identifies and resolves underlying issues, proactively addressing client needs. They are committed to delivering high-quality service and are considered a trusted advisor by clients, working collaboratively with the entire organization to foster client success.

Please note this is a 12-month term role.

What you’ll do:

As a Technical Support Specialist at Benevity, you'll be instrumental in upholding our top-tier client success standards
Your role involves empowering clients to fully leverage Benevity's products for their success, guiding them through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth
You'll offer scalable solutions based on a deep understanding of our products, identify trends to improve our offerings, and foster strong relationships with stakeholders for swift, high-quality resolutions.
Support our clients in the day-to-day management of their programs

What you’ll bring:

Seeking a professional with experience in Client Support or Account Management, characterized by strong communication, analytical skills, and a client-centric approach
The ideal candidate is dedicated to delivering exceptional results, driven by a clear vision of success, and possesses a problem-solving mindset
Technical proficiency, particularly with Access databases and HTML, is valuable, alongside a continuous growth mindset. Our culture values professionalism, flexibility, and a results-oriented attitude within a dynamic, fast-paced environment
We appreciate self-motivation, teamwork, and the ability to influence through expertise and data
Experience with B2B SaaS, non-profits, community investment, and workplace giving programs, as well as multilingual skills, are highly regarded

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Support Specialist empowers clients by troubleshooting product functions, managing program configurations, and analyzing data to meet business goals. They collaborate with internal teams to provide scalable solutions and ensure high-quality service delivery for all clients.

Requirements

The ideal candidate possesses experience in client support or account management with strong analytical and communication skills. Technical proficiency in Access databases and HTML is highly valued, alongside a proactive, problem-solving mindset.

Skills

Client support
Account management
Technical support
Troubleshooting
Data analysis
Access databases
HTML
Communication
Problem solving
Relationship management
Project management
SaaS
Reporting
Feature adoption
Stakeholder management

Benefits

Flexible hybrid work environment
Employee resource groups
Growth opportunities
Inclusive culture

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Technical Support
SaaS
B2B
Access Databases
HTML
Data Analysis
Account Management
Reporting
Configuration
Stakeholder Management
Non-profit
Workplace Giving
Community Investment
Problem Solving
Client-centric
Hybrid Work
DEIB

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