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Added 12 mins ago
Automotive Sales Advisor - Campus Nissan Victoria
The Jim Pattison Auto Group
Victoria, BC
…individual to join our Campus Nissan Victoria sales team as a Sales Advisor. If you strive to achieve excellence in customer satisfaction and relationship building, this opportunity is for…
Added 12 mins ago
C
Financial Advisor - CIRO-MFD/AMF (Urban)
CIBC
Richmond, BC
- Full-time
…and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial…
Added 12 mins ago
C
Financial Advisor - CIRO-ID (Urban)
CIBC
Richmond, BC
- Full-time
…and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial…
Added 27 mins ago
Senior Financial Advisor- Taunton & Westney
Scotiabank
Ajax, ON
…Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey…
Added 27 mins ago
Senior Financial Advisor - Applewood Village, Mississauga, ON
Scotiabank
Mississauga, ON
…Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey…
Added 41 mins ago
RJ
Corporate Actions Associate
Raymond James Ltd.
Vancouver, BC
- Full-time
…balance varied functions, while maintaining our high level of service and attention to detail. Proven strengths in time management, multi-tasking and organization are necessary attributes…
Added 41 mins ago
RJ
Mutual Funds Associate
Raymond James Ltd.
Vancouver, BC
- Contract
…functions, the successful candidate must possess excellent time management skills and an exceptional attention to…
Added 41 mins ago
AC
Counsel, International and Regulatory Affairs
Air Canada
Dorval, QC
- Full-time
…network. Headquartered in Montréal, Air Canada provides scheduled service directly to more than 180 airports in Canada, the United States and Internationally on six continents. It holds a…
Added 41 mins ago
B
VP Sales Lead, Vice President and Sales Lead, Mid Market Diversified Industries, Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
…commitment to balanced growth through prudent risk and credit…
Added 41 mins ago
Senior Business Relationship Manager, IT
DSV
Toronto, ON
As a trusted advisor, the SBRM develops strong executive relationships, identifies opportunities for innovation and business growth, and provides strategic leadership during major…
Added 56 mins ago
TO
Manager, Recreation
Town of Saugeen Shores
Port Elgin, ON
- $120,745 to $137,210 CAD / year
- Full-time
Recreation Facilities Management and Operations: Oversee the Pryde Aquatic and Wellness Centre, Community Complex (including Municipal Office), and Southampton Coliseum, including…
Added 56 mins ago
AE
Human Resources Business Partner (1-Year Term)
Atomic Energy of Canada, Ltd.
Ottawa, ON
- Other
are energized by being a trusted HR advisor and helping leaders translate business priorities into practical people solutions;
Added 56 mins ago
R
Insurance Advisor Life, Health & Wealth
RBC
Barrie, ON · Brampton, ON · Markham, ON · Mississauga, ON · Oshawa, ON · Toronto, ON · Vaughan, ON
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 56 mins ago
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Insurance Advisor Life, Health & Wealth
RBC
Brantford, ON · Hamilton, ON · Kitchener, ON · London, ON · Milton, ON · Oakville, ON · Toronto, ON
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 56 mins ago
R
Banking Advisor
RBC
Thunder Bay, ON
- Full-time
Track record in building rapport and maintaining client relationships within the financial or service industry
Added 56 mins ago
RB
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada
Brantford, ON · Hamilton, ON · Kitchener, ON · London, ON · Milton, ON · Oakville, ON · Toronto, ON
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 56 mins ago
Appointment Coordinator (Genesis South Edmonton)
Go Auto
Edmonton, AB
The First Step Toward a Career as a Service Advisor
Added 1 hour ago
S
Senior Financial Advisor- Taunton & Westney
Scotiabank
Ajax, ON
- Full-time
…Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey…
Added 1 hour ago
UO
Research Program Coordinator
University of Calgary
Calgary, AB
- Full-time
…research-related agreements, including data sharing agreements, service agreements, memoranda of understanding, and subcontracts in collaboration with university administrative…
Added 1 hour ago
UO
UService Service Advisor - People & Culture and Payroll
University of Calgary
Calgary, AB
- Full-time
Reporting to the UService Team Lead, the UService Advisor - People & Culture provides front-line and moderately complex service support to faculty, staff, students, and other University…
Added 1 hour ago
T
Estate Planning Advisor (Insurance)
TD
Kingston, ON · Ottawa, ON
- Full-time
TD Wealth, Private Wealth Management (PWM) provides high-net worth (HNW) clients with holistic discovery and planning towards customized wealth advice and solutions. Based on the commitment…
Added 1 hour ago
Group Collections and Commissions Specialist, Senior
Equitable
Waterloo, ON
Investigate advisor debt management issues and coordinate collection activities, including working with collection agencies when required.
Added 1 hour ago
T
Senior Account Manager, Private Client Advice
TD
Markham, ON · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…(PCA) has grown fast and profitably. We offer an insurance service that appreciates our client's efforts to build their prized assets, which may include everything from cars and properties,…
Added 1 hour ago
Sales Representative - Ottawa
Encore Market Engagement
Ottawa, ON
…investment. Our Mission: Provide uncompromising quality of service and unparalleled calibre of thinking...developing strategies and delivering solutions that enable our clients to…
Added 1 hour ago
Sales Representative - Laurentides, QC
Encore Market Engagement
Montcalm, QC
…vente sur le terrain. Notre mission : Fournir une qualité de service sans compromis et un niveau de réflexion inégalé... développer des stratégies et fournir des solutions qui permettent à…

Benevity

Client Technical Support Specialist - Term

Remote, Canada

Remote

$46,800 to $64,350 CAD / year · Full-time

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Job details

Pay: $46,800 to $64,350 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs effectively. They support clients by troubleshooting product functions, devising solutions for program support, and implementing timely solutions to meet client expectations.

As a Technical Support Specialist, you will address client requests by coordinating campaigns, analyzing data, and ensuring that Benevity aligns with each client's unique business goals. You will collaborate closely with Relationship Managers, Project Managers, Goodness Engagement Specialists, and internal technical teams to achieve optimal outcomes for our clients.

A problem solver at heart, the Technical Support Specialist identifies and resolves underlying issues, proactively addressing client needs. They are committed to delivering high-quality service and are considered a trusted advisor by clients, working collaboratively with the entire organization to foster client success.

Please note this is a 12-month term role.

What you’ll do:

As a Technical Support Specialist at Benevity, you'll be instrumental in upholding our top-tier client success standards
Your role involves empowering clients to fully leverage Benevity's products for their success, guiding them through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth
You'll offer scalable solutions based on a deep understanding of our products, identify trends to improve our offerings, and foster strong relationships with stakeholders for swift, high-quality resolutions.
Support our clients in the day-to-day management of their programs

What you’ll bring:

Seeking a professional with experience in Client Support or Account Management, characterized by strong communication, analytical skills, and a client-centric approach
The ideal candidate is dedicated to delivering exceptional results, driven by a clear vision of success, and possesses a problem-solving mindset
Technical proficiency, particularly with Access databases and HTML, is valuable, alongside a continuous growth mindset. Our culture values professionalism, flexibility, and a results-oriented attitude within a dynamic, fast-paced environment
We appreciate self-motivation, teamwork, and the ability to influence through expertise and data
Experience with B2B SaaS, non-profits, community investment, and workplace giving programs, as well as multilingual skills, are highly regarded

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Support Specialist will troubleshoot product functions, implement solutions, and coordinate campaigns to meet client business goals. They will collaborate with internal teams to ensure high-quality service and foster client success through effective program management.

Requirements

The ideal candidate possesses experience in client support or account management with strong analytical and communication skills. Technical proficiency in HTML and Access databases is highly valued, alongside a continuous growth mindset and a client-centric approach.

Skills

Client Support
Account Management
Technical Support
Troubleshooting
Data Analysis
HTML
Access Databases
Communication
Problem Solving
SaaS
Relationship Management
Project Management
Reporting
Configuration
Feature Adoption

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Account Management
Technical Support
SaaS
B2B
HTML
Access Databases
Data Analysis
Reporting
Configuration
Feature Adoption
Relationship Management
Project Management
Non-profits
Workplace Giving
Community Investment
Problem Solving
Client Success
Stakeholder Management
Hybrid Work

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