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S
Full Time Irreg Emergency Medical Call Taker (EMCT) - Kamloops (e)
Sanya’k̓ula
Kamloops, BC
- Full-time
…a challenge that has you excited! Bring your call-centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC…
Added 1 min ago
MP
Senior Security Analyst
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
…technology-enabled success stories that enhance operational intelligence and customer service delivery. We tackle complex problems collaboratively in an agile environment, and are committed…
Added 1 min ago
TO
Manager, Recreation
Town of Saugeen Shores
Port Elgin, ON
- $120,745 to $137,210 CAD / year
- Full-time
…Southampton Coliseum, including scheduling, maintenance coordination, customer service, rentals, bookings, and tenant relationships; ensure compliance with applicable legislation,…
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | North America
Montreal, QC
- Full-time
…assure la réalisation de projets, de la conception à la mise en…
Added 1 min ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Calgary, AB
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
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MT
CAN: Operations Supervisor - Barrie
MV Transportation
Barrie, ON
- Full-time
Assists operators with service or customer issues
Added 1 min ago
MT
CAN: Accounting & Payroll Supervisor - Barrie
MV Transportation
Barrie, ON
- Full-time
MVT Canadian Bus, Inc. proudly operates the Barrie Transit conventional, specialized and on-demand transit service for the City of Barrie from a $22M state of the art facility as part of a…
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CH
Rehabilitation Assistant
CBI Health
Georgetown, ON
- Full-time
Exceptional interpersonal and customer service skills
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CH
Rehabilitation Assistant
CBI Health
Milton, ON
- Full-time
Exceptional interpersonal and customer service skills
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AP
Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
Abell Pest Control
Aylmer, ON · St. Thomas, ON
- Full-time
…transferable skills and be equally considered: route sales, route service, field sales, field service, service technician, territory representative, restaurant manager, restaurant server,…
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Insurance Advisor Life, Health & Wealth
RBC
Barrie, ON · Brampton, ON · Markham, ON · Mississauga, ON · Oshawa, ON · Toronto, ON · Vaughan, ON
- Full-time
Develop and deepen client relationships with the use of Salesforce and other compliant customer tools/electronic forms
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R
Insurance Advisor Life, Health & Wealth
RBC
Brantford, ON · Hamilton, ON · Kitchener, ON · London, ON · Milton, ON · Oakville, ON · Toronto, ON
- Full-time
Develop and deepen client relationships with the use of Salesforce and other compliant customer tools/electronic forms
Added 1 min ago
CC
Retail Store Manager in Training
Canna Cabana
Martensville, SK
- Full-time
Strong customer service and troubleshooting skills.
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CC
Retail Shift Leader
Canna Cabana
Cranbrook, BC
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
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CC
Retail Shift Leader
Canna Cabana
Saskatoon, SK · Circle Drive, Saskatoon, SK
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
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R
Banking Advisor
RBC
Thunder Bay, ON
- Full-time
Track record in building rapport and maintaining client relationships within the financial or service industry
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M
Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)
Miratech
Mississauga, ON · Toronto
- Full-time
Certification in a recognized knowledge management or service management framework, such as KCS, KMI, or ITIL, or Lean Six Sigma.
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M
Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)
Miratech
Vaughan, ON · Toronto
- Full-time
Certification in a recognized knowledge management or service management framework, such as KCS, KMI, or ITIL, or Lean Six Sigma.
Added 1 min ago
M
Copy of Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)
Miratech
Brampton, ON · Toronto
- Full-time
Certification in a recognized knowledge management or service management framework, such as KCS, KMI, or ITIL, or Lean Six Sigma.
Added 1 min ago
RB
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada
Brantford, ON · Hamilton, ON · Kitchener, ON · London, ON · Milton, ON · Oakville, ON · Toronto, ON
- Full-time
Develop and deepen client relationships with the use of Salesforce and other compliant customer tools/electronic forms
Added 1 min ago
KC
Entry Level Technical Sales - Burnaby Office
KEYENCE CANADA INC.
Burnaby, BC
- Full-time
Expect a fast pace and high standards. You'll spend about two days a week in a professional, energetic office - and the rest out in the field, in front of manufacturers and clients, solving…
Added 1 min ago
WO
Medical Laboratory Assistant - Laboratory Specimen Procurement - Peel Memorial Centre
William Osler Health System
Brampton, ON
- Full-time
Answers phone inquiries and provides customer service to resolve issues
Added 1 min ago
WO
Registered Nurse - Palliative Pain Management Clinic - Multiple Sites
William Osler Health System
Brampton, ON
- Part-time
Demonstrated excellent customer service, organizational and critical-thinking skills required
Added 1 min ago
WO
Registered Practical Nurse – Medicine Oncology
William Osler Health System
Brampton, ON
- Full-time
Demonstrated excellent customer service, organizational and critical-thinking skills required
Added 1 min ago
AI
Procurement Specialist
American Iron and Metal
Hamilton, ON
- Full-time
The tools and support needed to be successful in your career and professional development

Benevity

Client Technical Support Specialist - Term

Remote, Canada

Remote

$46,800 to $64,350 CAD / year · Full-time

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Job details

Pay: $46,800 to $64,350 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs effectively. They support clients by troubleshooting product functions, devising solutions for program support, and implementing timely solutions to meet client expectations.

As a Technical Support Specialist, you will address client requests by coordinating campaigns, analyzing data, and ensuring that Benevity aligns with each client's unique business goals. You will collaborate closely with Relationship Managers, Project Managers, Goodness Engagement Specialists, and internal technical teams to achieve optimal outcomes for our clients.

A problem solver at heart, the Technical Support Specialist identifies and resolves underlying issues, proactively addressing client needs. They are committed to delivering high-quality service and are considered a trusted advisor by clients, working collaboratively with the entire organization to foster client success.

Please note this is a 12-month term role.

What you’ll do:

As a Technical Support Specialist at Benevity, you'll be instrumental in upholding our top-tier client success standards
Your role involves empowering clients to fully leverage Benevity's products for their success, guiding them through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth
You'll offer scalable solutions based on a deep understanding of our products, identify trends to improve our offerings, and foster strong relationships with stakeholders for swift, high-quality resolutions.
Support our clients in the day-to-day management of their programs

What you’ll bring:

Seeking a professional with experience in Client Support or Account Management, characterized by strong communication, analytical skills, and a client-centric approach
The ideal candidate is dedicated to delivering exceptional results, driven by a clear vision of success, and possesses a problem-solving mindset
Technical proficiency, particularly with Access databases and HTML, is valuable, alongside a continuous growth mindset. Our culture values professionalism, flexibility, and a results-oriented attitude within a dynamic, fast-paced environment
We appreciate self-motivation, teamwork, and the ability to influence through expertise and data
Experience with B2B SaaS, non-profits, community investment, and workplace giving programs, as well as multilingual skills, are highly regarded

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Support Specialist will troubleshoot product functions, implement solutions, and coordinate campaigns to meet client business goals. They will collaborate with internal teams to ensure high-quality service and foster client success through effective program management.

Requirements

The ideal candidate possesses experience in client support or account management with strong analytical and communication skills. Technical proficiency in HTML and Access databases is highly valued, alongside a continuous growth mindset and a client-centric approach.

Skills

Client Support
Account Management
Technical Support
Troubleshooting
Data Analysis
HTML
Access Databases
Communication
Problem Solving
SaaS
Relationship Management
Project Management
Reporting
Configuration
Feature Adoption

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Account Management
Technical Support
SaaS
B2B
HTML
Access Databases
Data Analysis
Reporting
Configuration
Feature Adoption
Relationship Management
Project Management
Non-profits
Workplace Giving
Community Investment
Problem Solving
Client Success
Stakeholder Management
Hybrid Work

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