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Added 12 mins ago
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Senior BI Analytics Governance Specialist
Co-operators
Calgary, AB · Guelph, ON · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
As a Senior BI Analytics Governance Specialist, you will play a key role in advancing enterprise analytics governance practices across the organization. You will support the development,…
Added 12 mins ago
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Technical Customer Success Engineer
Procurify
Remote, Canada
- Contract
- Remote
…like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Integration Specialist to join…
Added 12 mins ago
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Associate Production Support Specialist
Open Text Corporation
Waterloo, ON
- Other
As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and…
Added 28 mins ago
JG
Senior DevOps & Python Platform Engineering Specialist
J&M Group
Montreal, QC
- Contract
We are looking for Senior DevOps & Python Platform Engineering Specialist who designs, builds, and operates highly available enterprise content management platforms supporting both…
Added 28 mins ago
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Data Steward (D7BD25A)
Referment
Montreal, QC
- Full-time
…stay grounded in well-governed data. You'll also act as L2 support for data incidents within your domains, diagnosing whether the root cause lies in source data, transformation logic,…
Added 28 mins ago
Senior Technology Specialist, Integration
Equitable
Waterloo, ON
The Senior Technology Specialist, Integration will be accountable for the solutioning of the API Management components, will manage APIM service instances and create the APIs, operations,…
Added 42 mins ago
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Marketing Cloud Technologist
SIGA
Saskatoon, SK
- Full-time
…provide expertise in the development of automated solutions to support business…
Added 42 mins ago
UM
Project Engineer / Cost Account Manager (Software)
Ultra Maritime
Dartmouth, NS
- Full-time
Ultra Maritime is seeking an experienced and motivated Project Engineer / Cost Account Manager to support the development and delivery of advanced Anti-Submarine Warfare software solutions…
Added 42 mins ago
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Service Ontario - Customer Support Specialist (Part Time)
Staples Retail
Strathroy, ON
- Part-time
…familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and…
Added 42 mins ago
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Transportation Specialist Lead
Access
Toronto, ON · Etobicoke, Ontario
- Full-time
The Transportation Specialist Lead oversees the day-to-day workload of Transportation Specialists, through hands-on direction.
Added 57 mins ago
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Structural Design Coordinator
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
…electrical, and traffic-related designs, with particular attention to specialist architectural and building-envelope systems such as curtain walls, ETFE assemblies, long-span roofs,…
Added 57 mins ago
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Engineer - Ground Control
Vale Base Metals
Sudbury, ON
- Full-time
…using empirical, analytical, and numerical modelling tools to support robust Life of Mine (LOM) plans for Vale’s assets located in both Canada and Brazil. You will work collaboratively with…
Added 57 mins ago
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Senior Technology Specialist, Integration
Equitable
Waterloo, ON
- $85,000 to $110,000 CAD / year
- Full-time
The Senior Technology Specialist, Integration will be accountable for the solutioning of the API Management components, will manage APIM service instances and create the APIs, operations,…
Added 1 hour ago
PC
District Energy Project Engineer
Pinchin Canada
Burnaby, BC
- Full-time
…through detailed design, construction review, and operational…
Added 1 hour ago
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Marketing Events Specialist (B2B Lead Generation)
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
Manage vendor relationships, including event platforms, AV support, and venue contacts.
Added 1 hour ago
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System Configuration Specialist / Spécialiste en configuration de systèmes (CS005)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 1 hour ago
AI
Production Support – Mainframe
Aptino, Inc.
ON · Ontario, Canada
- Contract
We are looking for an experienced Mainframe Production Support Specialist to join our team in Toronto. The ideal candidate should have strong experience in mainframe application…
Added 1 hour ago
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Specialist Mechanical Engineer - Rotating Equipment
Worley
AB · Edmonton, AB
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 1 hour ago
KB
Installation Services Sales Specialist
Kent Building Supplies
Stellarton, NS
- Full-time
The Installation Sales Specialist role is ideal for someone who enjoys working directly with customers, building relationships, and guiding projects from initial conversation through to…
Added 1 hour ago
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Utility Enterprise Solution Specialist
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…our Product Management team. The Utility Enterprise Solutions Specialist will play a key role in helping utilities improve their operational workflows and integrate Survalent solutions with…
Added 1 hour ago
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Specialist Mechanical Engineer - Rotating Equipment
Worley
Calgary, AB
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 1 hour ago
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Customer Experience Administrator
Honeywell
Markham, ON
- Full-time
…cross-team collaboration? Join our team as an Documentation Specialist Intern, where you'll help streamline how our organization manages critical documentation across multiple…
Added 1 hour ago
S
Quality Assurance Specialist Intern - Android (May 2027 - 12 Months)
SOTI
Mississauga, ON
- Full-time
As an intern at SOTI you will be involved in the design/development/support of new or existing software applications. These applications range from cloud-based solutions, mobile apps for…
Added 1 hour ago
GD
Specialist, Trainer Maintenance
General Dynamics Land Systems–Canada
London, ON
- Full-time
Experience with computer graphics software and data development software
Added 1 hour ago
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Sr. IT Build Specialist
TD
Toronto, ON
- Full-time
TDSGI Network is seeking a Senior Network Infrastructure Specialist based in Canada to support TDS network infrastructure globally. The successful candidate will bring deep, hands-on…

Benevity

Client Technical Support Specialist - Term

Remote, Canada

Remote

$46,800 to $64,350 CAD / year · Full-time

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Job details

Pay: $46,800 to $64,350 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs effectively. They support clients by troubleshooting product functions, devising solutions for program support, and implementing timely solutions to meet client expectations.

As a Technical Support Specialist, you will address client requests by coordinating campaigns, analyzing data, and ensuring that Benevity aligns with each client's unique business goals. You will collaborate closely with Relationship Managers, Project Managers, Goodness Engagement Specialists, and internal technical teams to achieve optimal outcomes for our clients.

A problem solver at heart, the Technical Support Specialist identifies and resolves underlying issues, proactively addressing client needs. They are committed to delivering high-quality service and are considered a trusted advisor by clients, working collaboratively with the entire organization to foster client success.

Please note this is a 12-month term role.

What you’ll do:

As a Technical Support Specialist at Benevity, you'll be instrumental in upholding our top-tier client success standards
Your role involves empowering clients to fully leverage Benevity's products for their success, guiding them through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth
You'll offer scalable solutions based on a deep understanding of our products, identify trends to improve our offerings, and foster strong relationships with stakeholders for swift, high-quality resolutions.
Support our clients in the day-to-day management of their programs

What you’ll bring:

Seeking a professional with experience in Client Support or Account Management, characterized by strong communication, analytical skills, and a client-centric approach
The ideal candidate is dedicated to delivering exceptional results, driven by a clear vision of success, and possesses a problem-solving mindset
Technical proficiency, particularly with Access databases and HTML, is valuable, alongside a continuous growth mindset. Our culture values professionalism, flexibility, and a results-oriented attitude within a dynamic, fast-paced environment
We appreciate self-motivation, teamwork, and the ability to influence through expertise and data
Experience with B2B SaaS, non-profits, community investment, and workplace giving programs, as well as multilingual skills, are highly regarded

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Support Specialist will troubleshoot product functions, implement solutions, and coordinate campaigns to meet client business goals. They will collaborate with internal teams to ensure high-quality service and foster client success through effective program management.

Requirements

The ideal candidate possesses experience in client support or account management with strong analytical and communication skills. Technical proficiency in HTML and Access databases is highly valued, alongside a continuous growth mindset and a client-centric approach.

Skills

Client Support
Account Management
Technical Support
Troubleshooting
Data Analysis
HTML
Access Databases
Communication
Problem Solving
SaaS
Relationship Management
Project Management
Reporting
Configuration
Feature Adoption

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Account Management
Technical Support
SaaS
B2B
HTML
Access Databases
Data Analysis
Reporting
Configuration
Feature Adoption
Relationship Management
Project Management
Non-profits
Workplace Giving
Community Investment
Problem Solving
Client Success
Stakeholder Management
Hybrid Work

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