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Added 14 mins ago
Manager, Strategic and Academic Initiatives
The University of British Columbia
Kelowna, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Added 28 mins ago
Assistant Manager, Enterprise Platform Administration & Enablement
Carleton University
Ottawa, ON
Other
…applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to…
Added 29 mins ago
Client Advisor
Royal Bank of Canada
Blind River, ON
Part-time
Added 44 mins ago
Manager, Cross Border Individual Tax
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Toronto, ON
Full-time
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Added 44 mins ago
Part Time Bridal Sales
David's Bridal
London, ON
Part-time
Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns…
Added 59 mins ago
Vice President, Global Consumer Data & Insights
ARC'TERYX
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Full-time
As the Vice President, Global Consumer Data & Insights, you are a trusted advisor and strategic partner to the Brand Leadership team and to the Enterprise organization, shaping the future…
Added 1 hour ago
Vice President, Global Consumer Data & Insights
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North Vancouver, BC
Full-time
As the Vice President, Global Consumer Data & Insights, you are a trusted advisor and strategic partner to the Brand Leadership team and to the Enterprise organization, shaping the future…
Added 2 hours ago
Manager, Strategic and Academic Initiatives
University of British Columbia
Kelowna, BC · UBCO | Arts Building (ART)
$7,158.42 to $10,292.25 CAD / month
Full-time
Added 2 hours ago
Talent Acquisition Consultant
Government of Alberta
AB
Candidates who are successful in the selection process will be placed in a talent pool. The number of positions to be filled has not been identified at this time.
Added 2 hours ago
Graduate Administrator and Outreach Coordinator
Carleton University
Ottawa, ON
Other
…update your current union status in your candidate profile each time you apply for a vacant position. Internal “unionized” candidates with priority status will be given first consideration.…
Added 2 hours ago
Advisor, RES, Financial Aid
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Vancouver, BC
Full-time
The Advisor, RES is responsible for service-oriented advising, instructions and guidance to prospective and current students, internal staff, or external parties in registrarial matters in…
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Managing Lawyer, Large Criminal Cases P048-26
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…diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for…
Added 3 hours ago
VP, Accounting & Controllership (Husky)
Husky Technologies
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…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
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Partner with R&D SVPs, VPs and senior directors to design and evolve org structures that scale; Serve as a trusted advisor during reorgs and structural changes, helping leaders navigate…
Added 3 hours ago
Edmonton South - Flexible Store Advisor
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Director, Programs & Advisor Community - Financial Horizons
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Hamilton, ON · London, ON · Toronto, ON
…business with the right opportunities and solutions at the right time for…
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Inside Sales - Equipment
Lordco Auto Parts
Port Coquitlam, BC
$23 to $29 CAD / hour
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Do you love interacting with people and sharing your automotive knowledge? Are you looking for a full-time job close to home? Join our team where you can turn your love for automotives into…
Added 3 hours ago
Sales Representative - Facility Services
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…motivated, and caring. These characteristics are an important part of our history and culture, and they are at the heart of everything we…
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Relationship Manager, Employee & Community Giving
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Toronto, ON · BMOPLACE
Full-time
Acts as a trusted advisor to assigned business/group.
Added 3 hours ago
Community Care Assistant (Community Health Worker)
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Sechelt, BC
$29.76 to $31.64 CAD / hour
Part-time
…be available. Apply today to speak to a Talent Acquisition…
Added 3 hours ago
Wealth Advisor
ATB Financial
Red Deer, AB
Full-time
As ATB's next Wealth Advisor, you will be working under the leadership of the Regional Director and will be responsible for the investment advice and holistic financial planning needs of…
Added 3 hours ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Sechelt, BC
Full-time
…be available. Apply today to speak to a Talent Acquisition…
Added 3 hours ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
Full-time
Across all our work, we help clients solve complex problems, make smarter decisions, save time and money, and create experiences that work in the real world. Learn more about our approach…
Added 4 hours ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
$100,000 to $150,000 CAD / year
Full-time
Across all our work, we help clients solve complex problems, make smarter decisions, save time and money, and create experiences that work in the real world. Learn more about our approach…
Added 4 hours ago
Client Advisor (Holt Renfrew Bloor)
Moncler
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Joining Moncler means becoming part of a dynamic retail environment where style, service, and human connection come together - and where you have the opportunity to grow, contribute, and…

Benevity

Technical Account Manager

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical lead for client workloads, ensuring platform success through strategic guidance and configuration management. They collaborate with cross-functional teams to resolve technical issues, drive product adoption, and deliver program health optimizations.

Requirements

Candidates must possess a bachelor's degree and 3-5 years of experience in B2E/B2B client success or technical account management. Proficiency in troubleshooting, developer tools, and stakeholder management is required to effectively support complex SaaS solutions.

Skills

Technical Account Management
Client Success
B2B SaaS
Stakeholder Management
Troubleshooting
Developer Tools
Project Management
Data Analysis
Strategic Planning
Client Advocacy
Technical Support
Relationship Building
Program Optimization
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
CSR
Platform Configuration
Developer Tools
Program Health
Stakeholder Management
Data Analysis
Technical Support
Project Management
Product Adoption
Cross-functional Team
Scalability
Client Advocacy
Strategic Planning
Troubleshooting
B Corporation

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