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Added 22 mins ago
Part Time Bridal Sales
David's Bridal
London, ON
$16 to $25.8 CAD / hour
Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 37 mins ago
Project Controls - Cost
Fluor
Vancouver, BC
Full-time
This position will report to the Project Controls Manager and will be responsible for developing and maintaining the cost management baseline and systems for the assigned area/discipline.…
Added 52 mins ago
Pharmacist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Reporting to the Manager of Pharmacy, pharmacists are responsible for providing pharmaceutical care within a multidisciplinary team. These duties include pharmacotherapy monitoring and…
Added 52 mins ago
Senior Manager, Assurance and Accounting
ACCA Careers
Summerside, PE
Full-time
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Added 52 mins ago
Supervisor - Nutrition and Food Services
Nova Scotia Health Authority
Halifax, NS
Full-time
Reporting to the Manager of Nutrition and Food Services (NFS), the Nutrition and Food Service Supervisor is responsible for the front-line supervision of employees, day-to-day operations,…
Added 52 mins ago
Senior Consultant - GCP Cloud Infrastructure Architect
Deloitte
Toronto, ON
Full-time
Establish the security posture: CIS benchmarks, Security Command Center, Binary Authorization, secret management, key management (CMEK/HSM), org policies, and compliance evidence for the…
Added 52 mins ago
Senior Consultant - GCP Data & AI Architect
Deloitte
Toronto, ON
Full-time
…junior team members while working under the direction of a Manager or Senior…
Added 52 mins ago
Senior Consultant - GCP Agent Platform Architect
Deloitte
Toronto, ON
Full-time
…junior team members while working under the direction of a Manager or Senior…
Added 52 mins ago
Interview Scheduling and Program Support Manager
RSM Canada
Toronto, ON
Full-time
…globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled,…
Added 52 mins ago
Manager, Strategic and Academic Initiatives
The University of British Columbia
Kelowna, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…Directors. This role will provide advice, guidance, and project management support to the academic and administrative units across the Faculty to ensure integration, communication, and…
Added 52 mins ago
Senior Project Manager, Transportation Infrastructure – Project Delivery
Parsons Corporation
Burnaby, BC
Full-time
Parsons seeks a Senior Project Manager, Transportation Infrastructure – Project Delivery to play a key role in growing our transportation and infrastructure project management services in…
Added 52 mins ago
Intermediate to senior project manager, BI program
Maarut
Montréal-Est, QC · Montreal, Quebec
Contract
of approximately $7M is part of a BI program under recovery. A project manager
Added 1 hour ago
Loans Interviewer / MSR, Mobile
Community Savings Credit Union
Vancouver, BC
Full-time
…advocating for social justice, and creating positive local change. Our team is passionate about transforming our Social Purpose into action and contributing to a more just and equitable…
Added 1 hour ago
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
Full-time
…cross-functional teams to facilitate better understanding, management, and support of MGH systems. Assist in the development and maintenance of detailed system documentation, including…
Added 1 hour ago
Assistant Manager, Enterprise Platform Administration & Enablement
Carleton University
Ottawa, ON
Other
Job Title: Assistant Manager, Enterprise Platform Administration & Enablement
Added 1 hour ago
Infrastructure Engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
Full-time
Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management
Added 1 hour ago
Payroll Partner - Analyst
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
The Payroll Partner - Analyst reports to the Payroll Team Leads and Manager, Payroll Operations and Control. Interacts directly with the Integrated Service Centre (ISC), Payroll Team Leads,…
Added 1 hour ago
Senior Infrastructure Engineer (Linux & Cloud Automation)
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
Full-time
Proficiency in Microsoft Azure - specifically Linux VM management, Azure Update Manager, Azure Backup, Recovery Services Vaults, NSG/UDR configuration, and Azure networking.
Added 1 hour ago
Payroll Partner - Analyst
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
The Payroll Partner - Analyst reports to the Payroll Team Leads and Manager, Payroll Operations and Control. Interacts directly with the Integrated Service Centre (ISC), Payroll Team Leads,…
Added 1 hour ago
Senior Product Manager, Salesforce and Digital platforms
nesto
Canada
Full-time
Drive user adoption and change management: people should want to use the tools you build.
Added 1 hour ago
Pharmacy Assistant Communications - Express Scripts Canada
The Cigna Group
Mississauga, ON
Full-time
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector…
Added 1 hour ago
Manager | Clinical Operations
Interior Health Authority
Kamloops, BC
Full-time
The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations…
Added 1 hour ago
Part Time Bridal Sales
David's Bridal
London, ON
Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 1 hour ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
Apply your knowledge of the systems development life cycle, project delivery methodologies, change management, and health informatics practices throughout solution design and implementation.
Added 1 hour ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
…data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex…

Benevity

Technical Account Manager

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical lead for client workloads, ensuring platform success through strategic guidance and configuration management. They collaborate with cross-functional teams to resolve technical issues, drive product adoption, and deliver program health optimizations.

Requirements

Candidates must possess a bachelor's degree and 3-5 years of experience in B2E/B2B client success or technical account management. Proficiency in troubleshooting, developer tools, and stakeholder management is required to effectively support complex SaaS solutions.

Skills

Technical Account Management
Client Success
B2B SaaS
Stakeholder Management
Troubleshooting
Developer Tools
Project Management
Data Analysis
Strategic Planning
Client Advocacy
Technical Support
Relationship Building
Program Optimization
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
CSR
Platform Configuration
Developer Tools
Program Health
Stakeholder Management
Data Analysis
Technical Support
Project Management
Product Adoption
Cross-functional Team
Scalability
Client Advocacy
Strategic Planning
Troubleshooting
B Corporation

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