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Added 12 mins ago
Assistant Manager, Warehouse
Apotex
Toronto, ON · North York, ON
$72,284.85 to $101,198.79 CAD / year
…cut-off times and maintain 100% "On Time and In Full" (OTIF)…
Added 12 mins ago
Account Manager, French Bilingual
Fiserv
Mississauga, ON
Full-time
Communicate proactively with clients, ensuring clarity on issue resolution, service delivery, and commercial changes.
Added 12 mins ago
Managing Consultant, Project Manager (Environmental)
ERM
Whitehorse, YT · Vancouver, BC · Calgary, AB
$91,300 to $137,400 CAD / year
Full-time
…social, and risk considerations at the forefront. As a Project Manager, Capital Project Delivery, you’ll provide essential leadership support, ensuring that high-profile, multistakeholder…
Added 12 mins ago
Retail Shift Leader
Canna Cabana
Calgary, AB · Marlborough, Calgary, AB
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 12 mins ago
Operations Coordinator - Remote Camp
Dexterra
Edmonton, AB
Up to $25.75 CAD / hour
Full-time
…and HSEQ documentation. The coordinator supports the Lodge Manager and Operations Manager by providing real-time data, conducting audits, and ensuring compliance with SOPs. Working closely…
Added 26 mins ago
REGISTERED NURSE (RN), MED SURG
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Terrace, BC
Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Registered Nurse practices in accordance with the standards of professional practice and code…
Added 26 mins ago
Occupational Therapist - RTW & Mental Health
Lifemark Health Group
Grande Prairie, AB
Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 27 mins ago
Regional Manager of In.Business
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Cape Breton University (CBU) is seeking a Regional Manager of In.Business for Unama’ki College. This is a full-time, limited-term position for approximately one year, with the possibility…
Added 42 mins ago
Bilingual Screening Agent
MINTZ GLOBAL SCREENING INC
Montreal, QC
$17.6 to $18 CAD / hour
Full-time
Reporting to the Manager of Verifications, the Screening Agent is responsible for the meticulous daily processing of Mintz Global Screening. This role requires adherence to established…
Added 42 mins ago
Senior Manager Cyber Cloud Security and AI
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Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
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Added 56 mins ago
MANAGER OF ENVIRONMENTAL PROGRAMS AND COMPLIANCE (Permanent, Full-time; Exempt)
Regional District of Fraser-Fort George
Prince George, BC
Full-time
Reporting to the General Manager of Environmental Services, the Manager is responsible for planning, coordinating, and delivering programs that support environmental protection, regulatory…
Added 56 mins ago
Program Manager, Full-Time
Taproot Community Support Services
Maple Ridge, BC
Full-time
The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This…
Added 56 mins ago
Personal Support Worker, Part Time, Hospice
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Kingston, ON
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As a member of an inter-professional team reporting to the Care Manager, the role of the Personal Support Worker (PSW) is to ensure the provision of excellent care and support to the…
Added 56 mins ago
Clinical Nurse Specialist – Mental Health, Full Time, Professional Practice
Providence Care
Kingston, ON
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…Providence Care sites and community programs. Reporting to the Manager, Professional Practice, and working in consultation with Program Leadership, the CNS serves as an expert clinician,…
Added 56 mins ago
Registered Practical Nurse, Full Time, Float Pool - Physical Medicine
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Kingston, ON
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…Ontario. The RPN will assist patients and their caregivers to manager clinical conditions and transitions and enhance quality of life by meeting the physical, emotional, social and…
Added 56 mins ago
Attendant, Part Time, Attendant Care Outreach Program
Providence Care
Kingston, ON
Part-time
…promotion of client independence; regular reports to program Manager and Team Leaders on client issues and concerns; adherence to the Policies and Procedures of Providence Care Centre and…
Added 56 mins ago
Technical Project Manager
Pratt & Whitney
Mississauga, ON
Full-time
Through strategic partnerships with the supplier base, the Technical Project Manager helps achieve the company's procurement objectives for quality, delivery, and cost.
Added 56 mins ago
Distribution Services Clerk, AVP Strategy Enterprise Comm
University of Calgary
Calgary, AB
Full-time
…departments/faculties: shipping and receiving, mail and freight delivery, equipment disposal, confidential document pick-up and disposal and issuance of controlled stores commodities…
Added 56 mins ago
Community Services Facilitator - Full Time
Calgary Humane Society
Calgary, AB
Full-time
Reporting to the Manager of Animal Admissions & Foster, the Community Services Facilitator is a collaborative, cross-functional role that operates across Animal Admissions, Foster Care, and…
Added 56 mins ago
Manufacturing Engineering
Dometic
Vancouver, BC
$77,000 to $96,000 CAD / year
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…Manufacturing Engineer. This position reports to Operations Engineering Manager and will work in Vancouver,…
Added 56 mins ago
Operations Manager
Dometic
Vancouver, BC
$90,000 to $115,000 CAD / year
Full-time
As Operations Manager of the Vancouver team, you will be overseeing the tactical activities of assembly production within the facility. Responsible for leading and coordinating the delivery…
Added 56 mins ago
Social Worker, South Asian Shapedown Program
Fraser Health Authority
Langley (District), BC · City of Langley, BC
$44.85 to $56.02 CAD / hour
Other
Reporting administratively to the Manager, Clinical Operations and clinically to the Practice Leader at the site, the Social Worker South Asian Shapedown Program provides comprehensive…
Added 56 mins ago
Acheteur NPI / NPI Buyer
Pratt & Whitney
Longueuil, QC
Full-time
Added 57 mins ago
Bilingual EY Educator
Bridgeway Family Centre
Mississauga, ON · Brampton, ON
$24.81 to $29 CAD / hour
Full-time
Work with Manager to develop programs that meet the ongoing needs of clients
Added 57 mins ago
Bilingual EY Educator
Bridgeway Family Centre
Mississauga, ON · Brampton, ON
$26 to $30 CAD / hour
Full-time
Site Coordination and Program Delivery* – in French/English

Benevity

Technical Account Manager

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical lead for client workloads, ensuring platform success through strategic guidance and configuration management. They collaborate with cross-functional teams to resolve technical issues, drive product adoption, and deliver program health optimizations.

Requirements

Candidates must possess a bachelor's degree and 3-5 years of experience in B2E/B2B client success or technical account management. Proficiency in troubleshooting, developer tools, and stakeholder management is required to effectively support complex SaaS solutions.

Skills

Technical Account Management
Client Success
B2B SaaS
Stakeholder Management
Troubleshooting
Developer Tools
Project Management
Data Analysis
Strategic Planning
Client Advocacy
Technical Support
Relationship Building
Program Optimization
Cross-functional Collaboration

Visa sponsorship

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Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
CSR
Platform Configuration
Developer Tools
Program Health
Stakeholder Management
Data Analysis
Technical Support
Project Management
Product Adoption
Cross-functional Team
Scalability
Client Advocacy
Strategic Planning
Troubleshooting
B Corporation

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