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Added 15 mins ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
…superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you…
Added 15 mins ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
…superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you…
Added 15 mins ago
SALES ASSOCIATE
Northern Reflections Ltd
Simcoe Lodge, ON
Part-time
Reporting to the Store Manager, as a Sales Associate, you will be responsible for
Added 15 mins ago
ASSISTANT MANAGER HOURLY
Northern Reflections Ltd
Winnipeg, MB
team, and a commitment to delivering exceptional style, quality, and service.
Added 15 mins ago
ASSISTANT MANAGER
Northern Reflections Ltd
Brampton, ON
Full-time
team, and a commitment to delivering exceptional style, quality, and service.
Added 15 mins ago
ASSISTANT MANAGER
Northern Reflections Ltd
Toronto, ON
Full-time
team, and a commitment to delivering exceptional style, quality, and service.
Added 44 mins ago
Customer Service Manager
EDAC Group of Companies
Markham, ON
Full-time
We are seeking a highly skilled and innovative Customer Experience & Inside Sales Manager to join our dynamic team.
Added 1 hour ago
(CAN) Grocery Department Manager
Walmart Canada
AB · Edmonton, AB
Full-time
Position Summary...To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring a zoned and stocked salesfloor and…
Added 1 hour ago
Senior Personal Banker - Home Borrowing - North York & Central Toronto (Current & Future Opportunities)
TD
Toronto, ON
Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 2 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 2 hours ago
Sales Trainee
Red Bull
Edmonton, AB
Contract
The Sales Trainee (ST) function is to support sales initiatives and provide route coverage for their colleagues during vacation, sick, injury or any special projects as needed. Sales…
Added 2 hours ago
Product Assortment & Demand Manager
耐克森中国
Markham, ON
Full-time
This position serves as a central liaison between Sales, Customer Service, Operations, and Supply Chain, managing backlog visibility, monitoring delivery commitments, and coordinating…
Added 3 hours ago
Manager, Administration - Property Management
FirstService Residential Canada
Vancouver, BC
Full-time
The Manager, Administration - Property Management, provides direction, supervision and training to a team of Property Administrators as well as operational support so that the Property…
Added 3 hours ago
Part-Time Manager
Claire's
Victoria, BC
Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 3 hours ago
Team Lead (Holt Renfrew Bloor)
Moncler
Toronto, ON
Full-time
As a Team Lead, you will be an ambassador of the Brand. You will assist the Store Manager and Client Advisor Manager (CAM) in coaching and developing the team, building Client…
Added 3 hours ago
Mac Cosmetics Assistant Store Manager
ELC Beauty LLC
Richmond, BC
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 3 hours ago
Bookkeeper
PADS Financial
Montreal, QC
Full-time
…servicing everything is done in-house to insure excellent customer service, rapid processing, and the best rates. Each step of the loan process is optimized and expedited thanks to our…
Added 3 hours ago
Wireless Sales Associate - 1111 Waterloo West
OSL Retail Services Inc
Kitchener, ON · Waterloo W, ON
Other
Wireless Sales Associate | Full-Time |Waterloo West, ON.
Added 3 hours ago
Power Systems Production Manager
Finning
Surrey, BC
Full-time
Finning Canada is seeking an experienced Power & Energy Production Manager to join our growing Electric Power Generation team in Surrey, BC. Reporting to the Manager, Project Management…
Added 3 hours ago
Cross Iron Mills (14) - Keyholder
Zwilling J.A. Henckels Canada Ltd
AB
To assist store management in reaching all store objectives. To ensure the retail store maximizes its sales revenue through excellent customer service, store maintenance, merchandising, and…
Added 4 hours ago
Sales Manager
Michaels Stores
Orillia, ON
Full-time
Store - ORILLIA, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 4 hours ago
Supervisor (Part Time)
Carters Inc.
Lethbridge, AB
Part-time
Maintain a genuine customer focus on the sales floor
Added 4 hours ago
National Vice President, Priority Clients
Aviso Wealth
Remote, Canada
$145,000 to $160,000 CAD / year
Full-time · Remote
…high-performance culture, and ensuring the delivery of exceptional service to High Net Worth (HNW) and Ultra High Net Worth (UHNW)…
Added 4 hours ago
National Vice President, Priority Clients
Aviso Wealth
Remote, Canada
$145,000 to $160,000 CAD / year
Full-time · Remote
…high-performance culture, and ensuring the delivery of exceptional service to High Net Worth (HNW) and Ultra High Net Worth (UHNW)…
Added 4 hours ago
Assistant Store Manager
Pandora
Mississauga, ON
Part-time
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…

Benevity

Technical Account Manager

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical lead for client workloads, ensuring platform success through strategic guidance and configuration management. They collaborate with cross-functional teams to resolve technical issues, drive product adoption, and deliver program health optimizations.

Requirements

Candidates must possess a bachelor's degree and 3-5 years of experience in B2E/B2B client success or technical account management. Proficiency in troubleshooting, developer tools, and stakeholder management is required to effectively support complex SaaS solutions.

Skills

Technical Account Management
Client Success
B2B SaaS
Stakeholder Management
Troubleshooting
Developer Tools
Project Management
Data Analysis
Strategic Planning
Client Advocacy
Technical Support
Relationship Building
Program Optimization
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
CSR
Platform Configuration
Developer Tools
Program Health
Stakeholder Management
Data Analysis
Technical Support
Project Management
Product Adoption
Cross-functional Team
Scalability
Client Advocacy
Strategic Planning
Troubleshooting
B Corporation

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