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Added 5 hours ago
Validation / Verification Eng, Manager - 18754
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Ottawa, ON · Nepean, ON
Full-time
Manage team hiring, staffing, resource allocation, morale and audit preparation while growing technical capability
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Retention Specialist
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Remote, Canada
Full-time · Remote
Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand…
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Parts Manager
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Full-time
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Seamstress
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…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 8 hours ago
JUNIOR ASSISTANT MANAGER
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MANAGER
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JUNIOR ASSISTANT MANAGER
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Added 8 hours ago
Salesforce Platform Owner
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Added 9 hours ago
Retail Shift Leader
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Added 10 hours ago
Manager, Software Engineering
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AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 10 hours ago
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Added 10 hours ago
Senior Enterprise Customer Success Manager
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…of the organization. As a Senior Enterprise Customer Success Manager, you'll own a portfolio of some of AfterShip's most strategic and commercially important accounts, including some of the…
Added 10 hours ago
Store Associate
The Salvation Army Canada and Bermuda Territory
Winnipeg, MB · Crestview Thrift Store
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Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 12 hours ago
Estimator, Senior
BV GLAZING
Niagara Falls, ON
$85,000 to $95,000 CAD / year
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We’re looking for an experienced Senior Estimator to join our growing team. This role is ideal for someone who enjoys technical problem-solving, collaboration across sales, design, and…
Added 12 hours ago
Customer Service Representative Level 2
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…Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers…
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Endpoint Management Consultant
MSP OPERATIONAL CORP
Vancouver, BC
$125,000 to $130,000 CAD / year
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Working as a project delivery resource within a team of consultants under the direction of the technical lead and project manager or delivering on engagements as lead consultant; depending…
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AZ Driver
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Walkerton, ON
$27 to $30 CAD / hour
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…base, The Westman Group of Companies operates manufacturing, sales, and distribution facilities in over 70 centers across North America and…
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Millwright - Maintenance
WGI Group
Tillsonburg, ON
$38 to $40 CAD / hour
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Reporting to the Maintenance Manager, the Maintenance Technician plays a key role in keeping our manufacturing operations running safely, reliably and efficiently.
Added 13 hours ago
Project Manager
Piper Companies
ON · Durham, ON
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Piper Companies is seeking a Project Manager to support a certification-focused initiative for a leading organization within the technology industry. The Project Manager will oversee…
Added 14 hours ago
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We're looking for an exceptional Service Manager to join our Alberton, PEI team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 15 hours ago
Account Manager - National Programs
JD Sign Group
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Added 16 hours ago
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Added 16 hours ago
Territory Manager
Solenis
ON
Full-time
The Territory Manager will be responsible for driving sales growth, building strong customer relationships, and delivering hygiene and cleaning solutions across assigned accounts in the…
Added 16 hours ago
Territory Manager - King City, Richmond Hill, Bradford, Newmarket
Solenis
ON
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The Territory Manager will be responsible for driving sales growth, building strong customer relationships, and delivering hygiene and cleaning solutions across assigned accounts in the…
Added 18 hours ago
Photo Lab Specialist
London Drugs Limited
Vancouver, BC
$18.25 to $21.58 CAD / hour
Other
Maintaining equipment under the direction of the Photo Lab Manager.

Benevity

Technical Account Manager

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical lead for client workloads, ensuring platform success through strategic guidance and configuration management. They collaborate with cross-functional teams to resolve technical issues, drive product adoption, and deliver program health optimizations.

Requirements

Candidates must possess a bachelor's degree and 3-5 years of experience in B2E/B2B client success or technical account management. Proficiency in troubleshooting, developer tools, and stakeholder management is required to effectively support complex SaaS solutions.

Skills

Technical Account Management
Client Success
B2B SaaS
Stakeholder Management
Troubleshooting
Developer Tools
Project Management
Data Analysis
Strategic Planning
Client Advocacy
Technical Support
Relationship Building
Program Optimization
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
CSR
Platform Configuration
Developer Tools
Program Health
Stakeholder Management
Data Analysis
Technical Support
Project Management
Product Adoption
Cross-functional Team
Scalability
Client Advocacy
Strategic Planning
Troubleshooting
B Corporation

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