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Added 1 hour ago
Mid-Market Account Manager
JobsMedia.io
Montreal, QC
Full-time
Technical Skills: AMF certification for commercial insurance, knowledge of property insurance policies. Civil liability and cyber insurance are strong assets.
Added 1 hour ago
Personal Lines Account Manager
JobsMedia.io
Toronto, ON
Internship
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 1 hour ago
BOH Key Leader | ZURICH
lululemon
Zurich, ON
Full-time
…values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in…
Added 2 hours ago
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
$55,000 to $80,000 CAD / year
Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 3 hours ago
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
Sidney, BC
Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 3 hours ago
Retail District Manager - BC
Canna Cabana
Vancouver, BC · Yaletown, Vancouver, BC
$80,000 to $90,000 CAD / year
Full-time
Canna Cabana is looking to hire District Manager in British Columbia based in greater Vancouver area to expand its footprint in the province. The Retail District Manager, BC will be…
Added 3 hours ago
Senior Business Affairs Manager - Contract Manager (Remote)
Geotab
Canada
As a Senior Business Affairs Manager your key area of responsibility will be in the drafting, negotiation, and execution of revenue impacting agreements. You will need to work closely with…
Added 4 hours ago
Assistant Restaurant Manager
CEC Entertainment
Calgary, AB
Full-time
Gameroom – partner with the Technical Manager to keep games and restaurant equipment in top condition with minimal down time. Analyze game play data and ticket payouts while keeping the…
Added 5 hours ago
Regional Manager – Engineering Operations and Business Development
ART Engineering Inc.
Toronto, ON · North York, ON
Full-time
The Regional Manager will work closely with ART Engineering’s senior leadership, technical managers, and other regional offices to support company-wide growth and ensure the local office…
Added 5 hours ago
Associate Director, Commercial Banking (Corporate Finance Group)
BMO
Toronto, ON · FCP
Builds and maintains client relationships to ensure long-term financial performance in collaboration with Relationship Manager and business partners.
Added 5 hours ago
Client Service Manager-Moncton Office
IGT, a Nevada Corporation
Moncton, NB
…gaming experiences - powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and…
Added 5 hours ago
JUNIOR ASSISTANT MANAGER
Bikini Village
Kelowna, BC · Greater Kelowna Metropolitan Area
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 6 hours ago
Tax Analyst
Canadian Energy Insight Inc.
Calgary, AB
Full-time
Reporting to the Manager of Tax, Treasury and Insurance, the Tax Analyst is responsible for supporting the company’s Canadian tax compliance, tax reporting, tax planning and tax audit…
Added 6 hours ago
Marketing Operations Manager
Optro
Remote, Canada
$102,000 to $140,000 CAD / year
Full-time · Remote
…fixing what breaks across our connected systems. You'll set the technical standard our execution partners work to, with real autonomy in how you get the work done in a scalable…
Added 6 hours ago
Retail Shift Leader
Canna Cabana
St. Paul, AB
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 7 hours ago
313A HVAC Technician – Apprentice or Journeyman – Barrie
Neelands HR
Barrie, ON
…businesses. We are proud to have a dedicated and highly skilled technical team that is focused on refrigeration, HVAC, energy management, controls, equipment sales, and service and…
Added 7 hours ago
Custom Order Product Specialist/ Engineer - Electrical
Eaton Corporation
Milton, ON
Full-time
…product support for various departments such as Marketing, Sales, Customer Service, Services and plant manufacturing. The engineer will ensure design accuracy and compliance with customer…
Added 7 hours ago
MANAGER
Bikini Village
Kelowna, BC · Greater Kelowna Metropolitan Area
Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 7 hours ago
Retail Shift Leader
Canna Cabana
Calgary, AB · Westbrook, Calgary, AB
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 7 hours ago
Field Service Technician
Wiseworth Canada Industries Ltd.
Edmonton, AB
Full-time
You’ll work independently in the field while receiving strong support from our Service Coordinators, Service Manager, parts team, and technical resources. Success in this role requires…
Added 8 hours ago
ASSISTANT MANAGER
Bikini Village
Red Deer, AB
Full-time
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 8 hours ago
ACTING ASSISTANT MANAGER
Bikini Village
Red Deer, AB
Full-time
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 8 hours ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Dieppe, NB
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 8 hours ago
Project Coordinator - Security Systems
Convergint Technologies Ltd
Calgary, AB
…Projects Coordinator plays an important role as a coordinating manager and customer point of…
Added 8 hours ago
Lead Custom Order Product Specialist / Engineer - Electrical
Eaton Corporation
Milton, ON
Full-time
The Lead Custom Order Product Specialist/ engineer would serve as a technical lead for the plant electrical engineering teams in our Milton manufacturing plants.They will provide timely and…

Benevity

Technical Account Manager

Remote, Canada

Pay: $61,800 to $84,920 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Account Manager acts as a bridge between the platform's technical capabilities and client success, managing technical changes and program health. They are responsible for driving product adoption, providing strategic guidance, and leading technical escalations to ensure client objectives are met.

Requirements

Candidates must possess a bachelor's degree and 3-5 years of experience in B2E/B2B client success or technical account management. Proficiency in troubleshooting, developer tools, and stakeholder management is required, along with strong analytical and project management skills.

Skills

Technical Account Management
Client Success
Stakeholder Management
Relationship Building
Project Management
Troubleshooting
Developer Tools
SaaS
Strategic Planning
Data Analysis
Technical Support
Client Advocacy
Communication
Analytical Ability
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
CSR
Developer Tools
Program Health Optimization
Stakeholder Management
Technical Configuration
Platform Adoption
Project Management
Data Analysis
Technical Support
Client Advocacy
Strategic Planning
Troubleshooting
Scalability
Cross-functional Collaboration
B Corporation

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