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Added 15 hours ago
S
Expansion Account Executive
SurveyMonkey
Remote, Canada
- $56,312.5 to $66,250 CAD / year
- Full-time
- Remote
…intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise…
Added 1 day ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
…hands-on setup, training and support we give them is what they value most, so the people in this role matter a great deal to how customers experience…
Added 1 day ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
Actively keep customer needs in mind and leverage input from product stakeholders to determine the right technical solutions to deliver customer value quickly.
Added 1 day ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
The Enablement team is a central function within Jobber’s Customer Success organization, supporting the growth and performance of Product Support and Customer Onboarding. As a Center of…
Added 1 day ago
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Principal Sales Performance Coach
UKG
Remote, Canada
- Full-time
- Remote
…innovative coaching approaches to help our teams navigate complex customer challenges, deliver meaningful business value, and…
Added 1 day ago
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Senior Client Education Manager
Benevity
Remote, Canada
- Full-time
- Remote
The Senior Client Education Manager is a strategic and innovative role responsible for designing and leading a modern, integrated enablement strategy to dramatically improve our client…
Added 1 day ago
B
Senior Client Education Manager
Benevity
Remote, Canada
- $98,600 to $126,600 CAD / year
- Full-time
- Remote
The Senior Client Education Manager is a strategic and innovative role responsible for designing and leading a modern, integrated enablement strategy to dramatically improve our client…
Added 2 days ago
7
Senior Performance Marketing Manager
7shifts
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
As the Senior Performance Marketing Manager, reporting to the Sr. Director of Growth Marketing, you’ll own performance marketing at 7shifts across paid channels, the experimentation…
Added 2 days ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you. We're looking for a Senior Manager, Credit Risk to join our Fintech department.
Added 2 days ago
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Senior Product Manager
Liferaft
Remote, Canada
- Full-time
- Remote
Liferaft is looking for a highly skilled and visionary Senior Product Manager to play a crucial role in shaping the future of our OSINT solutions. This role will be hybrid in Halifax, NS,…
Added 2 days ago
LC
Senior Account Executive, Payments
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
This position reports to the Global Payments Sales Manager and is part of the Global Payments GTM team.
Added 2 days ago
LC
Senior Account Executive, Payments
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
This position reports to the Global Payments Sales Manager and is part of the Global Payments GTM team.
Added 2 days ago
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Gestionnaire de Formation / Training Manager
Genetec
Remote, Canada
- Full-time
- Remote
Added 2 days ago
WT
Senior Security Incident Response Developer
Wealthsimple Technologies
Remote, Canada
- $151,200 to $189,000 CAD / year
- Full-time
- Remote
…team as a Senior Incident Response Developer. Reporting to the Manager of Detection & Response, this is a critical, technical role focused on strengthening our ability to respond to and…
Added 2 days ago
S
Launch Implementation Manager
Spare
Remote, Canada
- $90,000 to $120,000 CAD / year
- Full-time
- Remote
We are hiring a Launch Implementation Manager to join our Launch team at Spare!
Added 2 days ago
MM
Customer Success Manager - Measure Marketing
Measure Marketing Results Inc.
Remote, Canada
- Full-time
- Remote
Familiarity with net revenue retention, upsell motions and customer lifetime value.
Added 2 days ago
T
Quality Assurance Engineer
Trulioo
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
Reporting to the Manager, Quality Assurance, the Quality Assurance Engineer will be responsible for delivering quality software for the Trulioo SaaS platform. This role involves designing…
Added 2 days ago
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Technicien.ne comptable & administratif·ve │ Accounting & Administrative Technician
Evvo
Remote, Canada
- Full-time
- Remote
Added 3 days ago
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Social Media Manager
LEAP Legal Software
Remote, Canada
- $85,000 to $100,000 CAD / year
- Contract
- Remote
LEAP is hiring a Social Media Manager to bring our brand, products, and services to life through compelling social storytelling that builds brand awareness, grows our audience, and drives…
Added 3 days ago
O
Senior Technical Project Manager - Canada / Remote
OneReach.ai
Remote, Canada
- Full-time
- Remote
We're seeking a client-facing Technical Project Manager to drive successful delivery of complex automation projects and initiatives across technical, product, and customer teams. In this…
Added 3 days ago
Z
Client Account Manager
ZayZoon
Remote, Canada
- $67,000 to $106,000 CAD / year
- Full-time
- Remote
As a Client Account Manager at ZayZoon, you’ll be the trusted partner for some of our largest and most complex clients. You’ll get to know their business, their people, and what success…
Added 3 days ago
MI
Intermediate Full-Stack Developer
Method Integration Inc.
Remote, Canada
- $70,000 to $90,000 CAD / year
- Full-time
- Remote
…build the experiments that decide how new users sign up, find value and subscribe to Method. You'll ship real changes to the early customer journey, see how they move conversion, and grow…
Added 3 days ago
S
Expansion Account Executive
SurveyMonkey
Remote, Canada
- $56,312.5 to $66,250 CAD / year
- Full-time
- Remote
…intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise…
Added 3 days ago
AA
Principal Product Manager
Asensean Advisory
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
We are seeking a Principal Product Manager to lead product strategy and execution across multiple products and initiatives. You will own customer problems and product outcomes from…
Added 3 days ago
A
Growth Marketing Manager
ArboStar
Remote, Canada
- Full-time
- Remote
You'll manage paid advertising, local SEO, analytics, reporting, and client relationships while working closely with Sales and Customer Success to convert opportunities into paying clients.

Closed listing

Benevity

Technical Account Manager - Term

Remote, Canada

Remote

$61,800 to $84,920 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $61,800 to $84,920 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Archived listing. The details below describe a past opening.

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

Note: This is a 12-month term position

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

About employer

More about this job

Responsibilities

The Technical Account Manager acts as the primary technical lead for assigned clients, ensuring they effectively leverage the platform to meet business goals. This role involves managing technical changes, providing strategic program recommendations, and fostering long-term client relationships through proactive health reviews.

Requirements

Candidates must possess a bachelor's degree and 3-5 years of experience in B2B/B2E Client Success or Technical Account Management. Proficiency in troubleshooting, stakeholder management, and experience with SaaS solutions are essential for this role.

Skills

Technical Account Management
Client Success
SaaS
Stakeholder Management
Project Management
Troubleshooting
Developer Tools
Relationship Building
Strategic Planning
Data Analysis
Client Advocacy
Technical Support
Communication
Problem Solving
Program Optimization

Visa sponsorship

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Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
Platform Configuration
Program Health Optimization
Stakeholder Management
Project Management
Troubleshooting
Developer Tools
Data Analysis
Client Advocacy
Technical Support
Strategic Planning
CSR
Business Objectives
Scalability
Feature Training
Cross-functional Collaboration

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