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Added 19 mins ago
Gestionnaire de comptes
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Montreal, QC
The Account Manager (AM) focuses on identifying and developing new product opportunities within the existing customer base. This role involves prospecting, presenting programs, and meeting…
Added 35 mins ago
Territory Sales Manager - Automotive
EBlock Inc.
Edmonton, AB
$60,000 to $72,000 CAD / year
Full-time
The Territory Sales Manager represents the company and manages relationships with customers. This role is focused on achieving targets and maintaining current relationships with dealerships…
Added 35 mins ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
…Customer Service department. Reporting to the Customer Service Manager / Leader of Customer Service, the Customer Service Representative - Level 2 is responsible for providing customers…
Added 49 mins ago
Operations Manager
DelGate Logistics
Vancouver, BC
Full-time
Coordinate between warehouse, dispatch, logistics, customer service, account management, and sales teams
Added 1 hour ago
Breakthru Beverage Canada | Gestionnaire de territoire – Grand Montréal
A3 - Les agences de vins, bières et spiritueux
Montreal, QC
Contract
Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Brown-Forman, Pump House and Lucas Bols. At BBC, we put a…
Added 3 hours ago
Parts Lead
Nelson Motors and Equipment
Redvers, SK
Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 3 hours ago
Account Manager - National Programs
JD Sign Group
Cambridge, ON
Full-time
As you demonstrate results, development discussions with the president will focus on readiness for Senior Account Manager or future sales-leadership responsibilities.
Added 3 hours ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to Identify new business opportunities within National Sales Territory focused on…
Added 4 hours ago
(CAN) Consumables Associate
Walmart Canada
Mount Pearl, NL
Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 4 hours ago
Health and Beauty Team Associate
Walmart Canada
Olds, AB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 4 hours ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Bathurst, NB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 4 hours ago
(CAN) Directs Store Delivery Associate
Walmart Canada
Timmins, ON
Full-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 4 hours ago
(CAN) Consumables Associate
Walmart Canada
Windsor, ON
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 4 hours ago
(CAN) Gérant de rayon, épicerie
Walmart Canada
Levis, QC
Full-time
…merchandise all in a safe and clean environment. This Department Manager will function as a lead of a team to strategically plan and execute duties based on workload and customer traffic…
Added 4 hours ago
(CAN) Gérant de rayon, déchargement
Walmart Canada
Sainte-Agathe-des-Monts, QC
Full-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…
Added 4 hours ago
Territory Manager
Solenis
ON
Full-time
The Territory Manager will be responsible for driving sales growth, building strong customer relationships, and delivering hygiene and cleaning solutions across assigned accounts in the…
Added 4 hours ago
Territory Manager - King City, Richmond Hill, Bradford, Newmarket
Solenis
ON
Full-time
The Territory Manager will be responsible for driving sales growth, building strong customer relationships, and delivering hygiene and cleaning solutions across assigned accounts in the…
Added 5 hours ago
National Account Manager - 3PL Logistics Brokerage
TalentFlex Solutions
Toronto, ON · Greater Toronto Area, Canada
Full-time
Senior Sales Position – 3PL Freight Brokerage (OTR non-asset based)
Added 7 hours ago
Technical Territory Manager
Can-Seed Equipment
Canada
Full-time
Can-Seed Equipment is looking for a proven B2B sales professional who wants more than another sales job. We are looking for a self-driven, competitive Territory Manager who can build…
Added 7 hours ago
Account Manager - Small Medium Business
TELUS
Burnaby, BC
Full-time
As an Account Manager, you are a self-starter – you are someone who will acquire new business by serving private-sector companies. You are creative, resilient, and passionate about learning…
Added 8 hours ago
Manager, Financing Solutions
National Bank of Canada
Montreal, QC
Full-time
In some cases, collaborate with the account manager in preliminary meetings and presenting financing outlines to clients.
Added 9 hours ago
Store Manager - Calgary
Source Office Furniture & Systems Ltd.
Calgary, AB
Full-time
…Office Furniture is looking for a hands‑on, people‑first Store Manager in our Calgary, AB location to lead, coach, and develop a high‑performing…
Added 9 hours ago
Now Hiring: Brand Manager (CLOSED)
AdEasy Inc.
Winnipeg, MB
Full-time
The Brand Manager is an entry-level agency position with AdEasy. This employee is working toward becoming an Account Manager. Account Managers are expected to be digital marketing experts,…
Added 9 hours ago
Personal Lines Account Manager
Drayden Insurance Ltd
Stony Plain, AB
Full-time
As a Personal Lines Account Manager, you are responsible for building strong, lasting relationships with our clients by helping to protect what matters most to them through account…
Added 10 hours ago
Health and Beauty Team Associate
Walmart Canada
Port Alberni, BC
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.

Benevity

Technical Account Manager - Term

Remote, Canada

Pay: $61,800 to $84,920 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

Note: This is a 12-month term position

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical lead for assigned clients, ensuring they effectively leverage the platform to meet business goals. This role involves managing technical changes, providing strategic program recommendations, and fostering long-term client relationships through proactive health reviews.

Requirements

Candidates must possess a bachelor's degree and 3-5 years of experience in B2B/B2E Client Success or Technical Account Management. Proficiency in troubleshooting, stakeholder management, and experience with SaaS solutions are essential for this role.

Skills

Technical Account Management
Client Success
SaaS
Stakeholder Management
Project Management
Troubleshooting
Developer Tools
Relationship Building
Strategic Planning
Data Analysis
Client Advocacy
Technical Support
Communication
Problem Solving
Program Optimization

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
Platform Configuration
Program Health Optimization
Stakeholder Management
Project Management
Troubleshooting
Developer Tools
Data Analysis
Client Advocacy
Technical Support
Strategic Planning
CSR
Business Objectives
Scalability
Feature Training
Cross-functional Collaboration

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