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Added 3 mins ago
Clinical Educator - Southwest Ontario
Extendicare
Burlington, ON · Burloak
Full-time
Reporting to the Senior Manager of Clinical Education, the Clinical Educator partners with home and regional leaders as well as frontline teams to deliver standardized, evidence-informed…
Added 3 mins ago
Success Operations Analyst I
Thumbtack
Remote, Canada
Full-time · Remote
…and iteration. You’ll operate with a blend of autonomy and manager support, making sound decisions within your scope and escalating tradeoffs or dependencies when…
Added 17 mins ago
Graduate Administrator and Outreach Coordinator
Carleton University
Ottawa, ON
Other
…connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are…
Added 17 mins ago
Manager, Origination Analytics
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Oakville, ON
$140,000 to $170,000 CAD / year
Full-time
…structure, contract terms, and recommended bidding strategy to Sr…
Added 18 mins ago
Engineering Intern, Project Management
Chemelex
Edmonton, AB
Analyze project progress and, work with project manager to adjust scope, timelines and cost
Added 18 mins ago
Managing Lawyer, Large Criminal Cases P048-26
Legal Aid BC
Vancouver, BC
The Managing Lawyer, Large Criminal Cases is responsible to the Manager, Criminal, Immigration and Appeals for the administration, management and provision of defence counsel in large…
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Project Manager
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Full-time
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Added 18 mins ago
Manager, Finance and Administration, Office of the Vice Dean Indigenous Health
University of Saskatchewan
Saskatoon, SK
Primary Purpose: The Manager, Finance and Administration, Office of the Vice Dean Indigenous Health, is accountable for providing management of financial and administrative functions of the…
Added 32 mins ago
Indigenous Wellbeing Leader - North
Northern Health Region, Manitoba
Winnipeg, MB
Full-time
Reporting to the Manager, Provincial Wellbeing, the Indigenous Wellbeing Leader will be instrumental in supporting the development and implementation of wellbeing initiatives, prevention…
Added 33 mins ago
Global Digital Product Content Specialist
ARC'TERYX
North Vancouver, BC
Full-time
Reports to: Manager, Global Digital Product Content
Added 33 mins ago
Project Manager
FISPAN
Vancouver, BC
Full-time
…the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets…
Added 33 mins ago
Manager - Major Cases & Conflicts
Saskatchewan Legal Aid Commission
Saskatoon, SK
$145,829.39 to $203,233.84 CAD / year
…organization. Reporting to the Director, Private Bar Services, each Manager will oversee Major Cases & Conflicts operations while maintaining an active practice involving the most serious,…
Added 33 mins ago
Marketing Operations Manager
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$90,000 to $110,000 CAD / year
Full-time
Keep our SOPs and project management processes current, and turn the best of them into agents.
Added 47 mins ago
Museum Security Guide
Museum of Contemporary Art Toronto Canada
Toronto, ON
$24.89 CAD / hour
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Report damage or change in condition of spaces/ art objects immediately
Added 47 mins ago
Manager, Application Services | Gestionnaire, applications en ligne (2026-832)
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Ottawa, ON
Full-time
Maintains operational accountability for application health, incident response, problem management, change readiness, release coordination, knowledge management, and service continuity. The…
Added 47 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
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Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 47 mins ago
Regional Sourcing Manager (Electronics Lane)
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Bolton, ON
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Added 47 mins ago
Full-time Specialist, AI Adoption and Enablement (3 Years Fixed Term)
Algonquin College of Applied Arts and Technology
Ottawa, ON
Full-time
…Administration, Information Technology, Education, Adult Learning, Change Management, Digital Transformation, Artificial Intelligence, Computer Science, or a related discipline. Equivalent…
Added 47 mins ago
ESG-Intern
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Bolton, ON
Part-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 47 mins ago
Financial Manager - PLM (Product Line Mgmt)
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Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 47 mins ago
Financial Manager
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Bolton, ON
Full-time
Can work independently and show initiative to drive change in a dynamic and fast-paced environment
Added 47 mins ago
IAM Lead
Altis
Ottawa, ON
$120,000 to $130,000 CAD / year
Full-time
Excellent analytical, communication, relationship-building, and change management skills in both English and French.
Added 47 mins ago
End User Technology Solutions Architect - Contract
Compugen Inc
Toronto, ON
Contract
…transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps…
Added 47 mins ago
IT Project Manager – Azure Cloud
ITMC Systems, Inc
Toronto, ON
Contract
We are seeking an experienced IT Project Manager – Azure Cloud to lead enterprise Azure cloud, data, analytics, infrastructure, and application modernization projects.
Added 47 mins ago
Interim Clinical Manager, Veterans Care Program
St. Joseph's Health Care London
London, ON
Temporary
The Veterans Care Program provides long term and complex continuing care to Canadian Veterans. As the Clinical Manager, you will be accountable for the operational needs, resource…

Benevity

Technical Account Manager - Term

Remote, Canada

Pay: $61,800 to $84,920 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

Note: This is a 12-month term position

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical lead for assigned clients, ensuring they effectively leverage the platform to meet business goals. This role involves managing technical changes, providing strategic program recommendations, and fostering long-term client relationships through proactive health reviews.

Requirements

Candidates must possess a bachelor's degree and 3-5 years of experience in B2B/B2E Client Success or Technical Account Management. Proficiency in troubleshooting, stakeholder management, and experience with SaaS solutions are essential for this role.

Skills

Technical Account Management
Client Success
SaaS
Stakeholder Management
Project Management
Troubleshooting
Developer Tools
Relationship Building
Strategic Planning
Data Analysis
Client Advocacy
Technical Support
Communication
Problem Solving
Program Optimization

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
Platform Configuration
Program Health Optimization
Stakeholder Management
Project Management
Troubleshooting
Developer Tools
Data Analysis
Client Advocacy
Technical Support
Strategic Planning
CSR
Business Objectives
Scalability
Feature Training
Cross-functional Collaboration

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