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Added 13 mins ago
Caretaker Supervisor - Administrative Assistant 3 (AESES)
Recreation Manitoba
Winnipeg, MB
Full-time
Regularly deal with staff problems and lead staff meetings.
Added 13 mins ago
Manager, Contact Center - QA & Operations Excellence
Walmart Canada
Mississauga, ON
Full-time
Lead the Customer Care Quality Assurance program by establishing and maintaining quality standards, calibration practices, and governance routines that ensure consistency across customer…
Added 13 mins ago
Veterinary Reception. Client Care, Beaches Animal Hospital
VCA Animal Hospitals
Toronto, ON
Full-time
Creating a Warm Welcome: Greeting our patients and pet parents with empathy and care, ensuring they feel welcomed, supported, and appreciated from the moment they walk in.
Added 13 mins ago
Client Implementation & Service, Assistant Vice President
State Street
Toronto, ON
Full-time
Lead/assist on implementation projects for new or expanding risk clients.
Added 13 mins ago
Pharmacy Manager
Walmart Canada
Guelph, ON
Contract
…inventory management, disposal of expired products), addressing all customer complaints and resolve all customer problems to ensure excellent customer experience. Responsible for the…
Added 13 mins ago
Veterinary Assistant, Kew Beach Animal Hospital
VCA Animal Hospitals
Toronto, ON
Internship
Provide hands-on support to our veterinary team, assisting with patient care, treatments, and clinical procedures.
Added 13 mins ago
Senior Manager, Contact Center - Escalations
Walmart Canada
Mississauga, ON
Full-time
We’re looking for a Senior Manager, Customer Escalations to lead a highly visible function within Walmart Canada’s Customer Care team, bringing together customer advocacy, people…
Added 13 mins ago
Principal Environmental Planner - MTO
Parsons Corporation
Toronto, ON · Oakville, ON · Markham, ON
Full-time
Lead and develop environmental planning staff through mentoring, coaching, recruitment, and succession planning.
Added 13 mins ago
VP, IT Operations
Pet Valu
Markham, ON
Full-time
…dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet,…
Added 13 mins ago
icebreaker: Seasonal Sales Associate - Kitsilano
icebreaker
Vancouver, BC
$19.25 to $20.79 CAD / hour
Part-time
…outerwear industry? Are you passionate about providing great customer service? Are you looking for a flexible work schedule? If yes, apply to be a Seasonal Sales Associate with…
Added 29 mins ago
Site Operations Manager
International SOS
Edmonton, AB · Calgary, AB
…provide 24/7 support to help organisations fulfil their Duty of Care…
Added 29 mins ago
Assistant Department Manager, Pharmacy
London Drugs Limited
Burnaby, BC
$55.08 CAD / hour
Other
As an Assistant Department Manager, you’ll play a key role in supporting pharmacy operations, team development, and customer care. You’ll work closely with the Pharmacy Manager to ensure…
Added 29 mins ago
Pea Protein Shift Supervisor
Louis Dreyfus Company
Yorkton, SK
Full-time
Lead the Emergency Response of any plant emergency situation. Contacts appropriate authorities as needed.
Added 29 mins ago
Assistant Department Manager, Pharmacy
London Drugs Limited
Prince George, BC
$78.08 CAD / hour
Other
As an Assistant Department Manager, you’ll play a key role in supporting pharmacy operations, team development, and customer care. You’ll work closely with the Pharmacy Manager to ensure…
Added 29 mins ago
Assistant Department Manager, Pharmacy
London Drugs Limited
Cowichan 1, BC · Duncan, BC
$67.08 CAD / hour
Other
As an Assistant Department Manager, you’ll play a key role in supporting pharmacy operations, team development, and customer care. You’ll work closely with the Pharmacy Manager to ensure…
Added 29 mins ago
Assistant Department Manager, Pharmacy
London Drugs Limited
Penticton 1, BC
$67.08 CAD / hour
Other
As an Assistant Department Manager, you’ll play a key role in supporting pharmacy operations, team development, and customer care. You’ll work closely with the Pharmacy Manager to ensure…
Added 29 mins ago
Assistant Department Manager, Pharmacy
London Drugs Limited
Kamloops, BC
$67.08 CAD / hour
Other
As an Assistant Department Manager, you’ll play a key role in supporting pharmacy operations, team development, and customer care. You’ll work closely with the Pharmacy Manager to ensure…
Added 29 mins ago
Assistant Department Manager, Pharmacy
London Drugs Limited
Vernon, BC
$67.08 CAD / hour
Other
As an Assistant Department Manager, you’ll play a key role in supporting pharmacy operations, team development, and customer care. You’ll work closely with the Pharmacy Manager to ensure…
Added 43 mins ago
AVP, Technology and Transformation Risk
Aviva Canada
Markham, ON
Full-time
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
Added 43 mins ago
AVP, Technology and Transformation Risk
Aviva Canada
Toronto, ON
Full-time
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
Added 43 mins ago
Site Operations Manager
International SOS
Fort McMurray, AB
Full-time
…provide 24/7 support to help organisations fulfil their Duty of Care…
Added 43 mins ago
Clinical Operations Manager (COM) - Montreal, Canada - Hybrid
Fortrea
Montreal, QC
Full-time
…pharmaceutical or CRO industries or experience in a health care setting will be…
Added 43 mins ago
Infusion Nurse - Clinic Lead (RN) - Burnaby, BC / Infirmier(-ère) autorisé(e) - chef de clinique - Burnaby, C.-B.
BioScript Solutions
Burnaby, BC
Full-time
Lead with Confidence: Manage the clinic environment by ensuring a clean, safe, and professional space for patients and staff, promoting excellence in care through attention to detail and…
Added 43 mins ago
Intake Social Worker - Restore Home and Safer Space Program Region of Peel
VHA Home HealthCare
Toronto, ON
Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 43 mins ago
Community Operations Manager
Amica Senior Lifestyles
Mississauga, ON
Full-time
…offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium…

Benevity

Technical Account Manager - Term

Remote, Canada

Pay: $61,800 to $84,920 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

Note: This is a 12-month term position

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical lead for assigned clients, ensuring they effectively leverage the platform to meet business goals. This role involves managing technical changes, providing strategic program recommendations, and fostering long-term client relationships through proactive health reviews.

Requirements

Candidates must possess a bachelor's degree and 3-5 years of experience in B2B/B2E Client Success or Technical Account Management. Proficiency in troubleshooting, stakeholder management, and experience with SaaS solutions are essential for this role.

Skills

Technical Account Management
Client Success
SaaS
Stakeholder Management
Project Management
Troubleshooting
Developer Tools
Relationship Building
Strategic Planning
Data Analysis
Client Advocacy
Technical Support
Communication
Problem Solving
Program Optimization

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
Platform Configuration
Program Health Optimization
Stakeholder Management
Project Management
Troubleshooting
Developer Tools
Data Analysis
Client Advocacy
Technical Support
Strategic Planning
CSR
Business Objectives
Scalability
Feature Training
Cross-functional Collaboration

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