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Added 11 mins ago
Financial Services Representative - Full Time
Meridian Credit Union
Windsor, ON
$50,000 to $53,000 CAD / year
Full-time
…appropriate advice and recommendations. As a member of the branch sales and service team, the primary responsibilities for this position will be to understand the financial needs of our…
Added 11 mins ago
Outside Account Manager - Commercial Accounts
EMCO Corporation
Calgary, AB
Full-time
As an Outside Account Manager - Commercial Accounts, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit…
Added 24 mins ago
Préposé aux livraisons directes à la succursale
Walmart Canada
Hamilton, ON
Full-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 24 mins ago
Commercial Insurance Broker
Gifford Carr
Sudbury, ON
Full-time
Gifford Carr is looking to add a dynamic, energetic and team-oriented Relationship Manager to its Commercial Lines Accounts team.
Added 24 mins ago
Dir. de comptes, Services bancaires aux PME
TD
Vaudreuil-Dorion, QC
Full-time
Account Manager, Small Business (Territory : Cote Vert, Vaudreuil, Coteau du Lac and Ile Perrot )
Added 24 mins ago
Channel Partnerships Manager
Greenspace Health
Toronto, ON
Full-time
3+ years at a healthcare SaaS organization, in a sales / quota-carrying role, as an Account Executive, Account Manager, and/or Partnerships Manager
Added 24 mins ago
Corporate Branch Manager
iA Financial Group (Industrial Alliance)
Vancouver, BC
$58,422 to $92,583 CAD / year
Full-time
As a Corporate Branch Manager, you will play a key role in maintaining a strong compliance environment that protects clients, guides Advisor Teams, and strengthens confidence in the…
Added 25 mins ago
SDR Manager
Tigera
Vancouver, BC
We are hiring an SDR Manager to lead our Vancouver and Cork teams and build a consistent engine for qualified meetings and pipeline. You will coach SDRs, sharpen targeting and messaging,…
Added 25 mins ago
Lead, Low Carbon Energy Partnerships & Customer Engagement
Creative Energy
Vancouver, BC
Full-time · Temporary
Working in close partnership with the General Manager, Vancouver Thermal Energy System, you will support the ongoing evolution of the Core steam system from a customer and market…
Added 39 mins ago
FT Staff Pharmacist
Walmart Canada
Brandon, MB
Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 39 mins ago
Relief Pharmacist
Walmart Canada
Fredericton, NB
Full-time
Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 39 mins ago
Staff Pharmacist
Walmart Canada
Airdrie, AB
Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 39 mins ago
Relief Pharmacist
Walmart Canada
Truro, NS
Full-time
Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 39 mins ago
(CAN) Vision Center Manager, Dual Licensed
Walmart Canada
Kingston, ON
Contract
Position Summary...The Vision Centre Manager is responsible for all day-to-day activities affecting the people, operations and merchandise within Division 30. The Vision Centre Manager must…
Added 40 mins ago
Client Success Manager
GAM Technical Services
Calgary, AB
Full-time
We’re looking for a Client Success Manager to own the relationship with a portfolio of our managed services clients, typically businesses with 20 to 200 users.
Added 55 mins ago
Branch Manager
Rexel Canada
Charlottetown, PE
Full-time
Develop and recommend sales strategies, marketing objectives, including sales volume and profit forecasts to the District Manager.
Added 55 mins ago
Outside Sales Representative
Corby Spirit and Wine Limited
AB · Edmonton, AB
$52,800 to $68,000 CAD / year
Full-time
…wine and spirits industry? As a sole contributor, this Outside Sales Representative (District Manager) plays a pivotal role in driving sales success within a dynamic and supportive team.…
Added 55 mins ago
National Account Manager - US Growth Channels
Multy
Vaughan, ON
Full-time
…looking for a proactive, high-energy, and results-driven National Account Manager – US Growth Channels to lead business development efforts, open new distribution channels, and champion our…
Added 55 mins ago
Personal Lines Account Manager
Navacord
Collingwood, ON
$50,000 to $65,000 CAD / year
Full-time
We are seeking a client-focused, detail-oriented Personal Lines Account Manager / Insurance Advisor to support and grow a personal insurance book of business. In this role, you will provide…
Added 55 mins ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 55 mins ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 55 mins ago
Growth Marketing Strategist (Paid Media)
Rely Digital
Vancouver, BC
Full-time
You'll own account strategy from creative testing and audience structure through to feed optimization and measurement, with a focus on driving revenue, ROAS, and profitable growth rather…
Added 56 mins ago
NATIONAL ACCOUNT MANAGER- ON PREMISE
Asahi International
AB · Alberta, AB
The National Account Sales Manager is responsible for developing and executing national customer strategies that drive volume, distribution, rate of sale, and brand equity across Canada's…
Added 56 mins ago
NATIONAL ACCOUNT MANAGER- ON PREMISE
Asahi International
AB · Alberta, AB
The National Account Sales Manager is responsible for developing and executing national customer strategies that drive volume, distribution, rate of sale, and brand equity across Canada's…
Added 56 mins ago
Salesforce Architect
Lyft
Toronto, ON
Access to a Lyft funded Health Care Savings Account

Benevity

Technical Account Manager - Term

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

Note: This is a 12-month term position

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Account Manager acts as a bridge between the platform's technical capabilities and client success, managing technical changes and program health. They also work strategically with the Client Success team to drive adoption, provide technical guidance, and ensure client business goals are met.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in B2E/B2B client success or technical account management roles. Proficiency in troubleshooting, stakeholder management, and working within a B2B SaaS environment is required.

Skills

Technical Account Management
Client Success
B2B SaaS
Stakeholder Management
Troubleshooting
Project Management
Data Analysis
Relationship Building
Strategic Planning
Technical Configuration
Client Advocacy
Program Optimization
Communication
Problem Solving
Cross-functional Collaboration

Benefits

Flexible hybrid work environment
Inclusive work culture
Growth opportunities
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
Platform Configuration
Program Health
Stakeholder Management
Troubleshooting
Developer Tools
Project Management
Data Analysis
CSR
Business Objectives
Technical Support
Client Retention
Product Adoption
Cross-functional Team
Strategic Planning
Hybrid Work

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