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Added 7 mins ago
Corporate Traveller - Onboarding Success Manager - Montreal, Vancouver, Calgary, Toronto, Ottawa
Flight Centre
Quebec, QC
This role combines project management, client relationship management, training delivery, and solution consulting. You'll work closely with clients, Sales, and operational teams to deliver…
Added 7 mins ago
Manager, Government Solutions
KPMG
Halifax, NS
Full-time
…target operating model design, process optimization, service delivery improvement, program and policy work, and large-scale business and digital…
Added 51 mins ago
Project Manager, Tailings, Water and Environment
AtkinsRéalis
Vancouver, BC
Full-time
We are seeking a Project Manager to join our Tailings, Water and Environment (TWE) group within the Global Minerals & Metals (M&M) business unit. In this role, you will lead and deliver…
Added 51 mins ago
Director EIAM Strategy &Technical Product Management (Global Security)
RBC
Vancouver, BC · Toronto, ON · Bedford, QC
Full-time
This role demands a technologist with proven hands-on experience designing and implementing complex identity systems, not a product manager focused on go-to-market or business development.
Added 51 mins ago
Verification & Validation Manager
Acciona
ON · CAN - Ontario Line North
The Verification and Validation (V&V) Manager is responsible for planning, coordinating, and executing all V&V activities to ensure that the integrated metro system - including civil,…
Added 51 mins ago
Senior Manager, AI Enablement and Scalability
BMO
Toronto, ON · FCP
Full-time
Support collaboration on AI initiatives by bringing clarity to scope, ownership, and delivery approach across partners
Added 1 hour ago
Senior Manager, HRIS
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Sr. Director, HR Technology & Employee Experience, the Sr. Manager, HRIS is accountable for the integrity, quality, and future-readiness of Extendicare's HR system…
Added 1 hour ago
Proposal Manager
S.I. Systems ULC
Ottawa, ON
$90,000 to $105,000 CAD / year
Full-time
The Proposal Manager is a critical growth leader at the center of our most strategic bids. Operating within our newly established AI‑Enabled Proposals Office, this role owns end‑to‑end…
Added 1 hour ago
Administration Coordinator
Securitas Technology Canada Corporation
Mississauga, ON
$55,000 to $65,000 CAD / year
Full-time
The National Account Admin Coordinator serves as a key component of national account program delivery to assigned customers in our Electronic Security division. This is done by supporting…
Added 1 hour ago
Project Manager - Restoration
BELFOR CANADA INC.
Winnipeg, MB
$65,000 to $75,000 CAD / year
Full-time
As a Project Manager at BELFOR, you’ll lead emergency and restoration projects from start to finish - driving revenue while ensuring quality, efficiency, and customer satisfaction. You’ll…
Added 1 hour ago
Project Manager
Xodus Travel Services Inc.
Windsor, ON
$70,000 to $95,000 CAD / year
Full-time
The Project Manager is responsible for orchestrating the successful delivery of projects by effectively managing resources, timelines, and stakeholder expectations. This role requires the…
Added 1 hour ago
Strategic Procurement Advisor - Information Technology, Data and Digital
Air Canada
Dorval, QC
Full-time
…successful candidate will play a key role as a procurement category manager and as a supplier relationship manager for IDD. Given the cross-functional nature of IDD procurement at Air…
Added 1 hour ago
Project Manager, Enterprise Project Management Office (12 Month)
Gowling WLG
Toronto, ON
Full-time · Contract
As a Project Manager you will report directly to the National Director, Enterprise Project Management Office (EPMO) and will be empowered to work on business-driven transformation projects…
Added 1 hour ago
Associé(e) Comptoir entrepreneur (Temps plein)
The Home Depot Canada
Sherbrooke, QC
Full-time
…ensure that all customers’ needs are met and that the complete project is…
Added 1 hour ago
Project Manager, Tailings, Water and Environment
AtkinsRéalis
Vancouver, BC
Full-time
We are seeking a Project Manager to join our Tailings, Water and Environment (TWE) group within the Global Minerals & Metals (M&M) business unit. In this role, you will lead and deliver…
Added 1 hour ago
Project Manager, Tailings, Water and Environment
AtkinsRéalis
Vancouver, BC
Full-time
We are seeking a Project Manager to join our Tailings, Water and Environment (TWE) group within the Global Minerals & Metals (M&M) business unit. In this role, you will lead and deliver…
Added 1 hour ago
OCM Consultant
ThirdEye CyberSecurity
Regina, SK
Contract
The Organizational Change Manager Resource is expected to use their experience and expertise to support the organizational change management efforts on the assigned project(s) through…
Added 1 hour ago
Power Market Sector Lead, Canada
HDR
Calgary, AB
Full-time
…management and building local teams across the country to provide project management and technical expertise, and to support business development activities for a diverse set of power…
Added 1 hour ago
Maintenance Manager
QuadReal Property Group
Toronto, ON
Full-time
Reporting to the Community Manager, the Maintenance Manager will be responsible for the overall preventive, corrective, and unscheduled maintenance as well as environmental, health and…
Added 1 hour ago
Supervisor, Strategic Procurement
Regional Municipality of Wood Buffalo
Fort McMurray, AB
…strategic priorities, best practices, and high standards of service…
Added 1 hour ago
Global Delivery Manager (IT- SaaS)
Equisoft
Montreal, QC · HYBRID - Montreal, Canada
Full-time
Role: The Global Delivery Manager (IT- SaaS), reporting to the Senior Global Delivery Manager and works closely with Project Manager and Product Owner. The incumbent manages end-to-end…
Added 1 hour ago
Project Director, Major Project – Tunnel & Underground Group
EBC Inc.
Mississauga, ON
Under the supervision of the Vice President of the Major Projects – Tunneling, the Project Director is fully responsible for all the proposals he will be involved with, with or without the…
Added 2 hours ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 2 hours ago
Project Manager, HASTUS
GIRO
Rosemont · Montreal, Rosemont
Full-time
The Project Manager leverages their leadership, management, and communication skills to ensure project success. They plan, lead, and control project variables (budget, schedule, quality,…
Added 2 hours ago
Project Manager - ITSM
Mariner
NB
We are seeking an experienced Project Manager or Business Analyst with strong IT Service Management (ITSM) experience to support the implementation and improvement of ITSM capabilities…

Benevity

Technical Account Manager - Term

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity’s Technical Account Manager (TAM) will play a pivotal role in establishing and nurturing strong relationships with our clients. The TAM will be the bridge between the technical aspects of our platform and our clients' success, ensuring they fully leverage the capabilities and features of our product to meet their business goals effectively.

This role combines technical and strategic responsibilities. On the technical front, you will become the post-sales technical lead for your assigned client’s workloads. You will be accountable for the quality of the technical changes and the technical aspects of client programs. You will manage day to day technical changes and engage other cross-functional team members to expedite the resolution of client issues and provide them with technical guidance. On the strategic side, you will work closely with the Client Success team to proactively recommend program improvements, engage stakeholders, and develop actionable plans that drive client outcomes. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

Note: This is a 12-month term position

What you'll do:

Technical Expert:

Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite.
Recommend technical configurations, enhancements, or feature requests based on client goals and program requirements, and engage stakeholders to ensure recommendations are understood, prioritized, and actionable.
Be accountable for delivering high-quality technical changes by proactively identifying and implementing solutions that improve efficiency, reduce friction, and strengthen program scalability, through regular program health reviews and configuration audits.
Drive client adoption of existing and new products, support administrators on effective use and best practices, and deliver feature training to client administrators on maximizing platform value.

Articulate Benevity’s comprehensive support structure and internal client ecosystem, architecting tailored solutions to address intricate client requirements.

Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues.

Trusted Client Partner:

As a TAM, you will play a vital role in leading technical escalations, showcasing your technical support capabilities and dedication to client advocacy.
Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business objectives.
Engage cross-functional SMEs to resolve client challenges and ensure alignment on technical solutions.
Develop tailored Program Health Optimization Reviews with clear goals and milestones, leveraging data to identify barriers, recommend improvements, and ensure accuracy of client-facing information.
Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices.
With a deep understanding of client program objectives, provide strategic insights and technical guidance to optimize configurations and processes, driving efficiency and creating a seamless experience for administrators and employees.

Value Driver:

Analyze client data to provide recommendations that highlight growth and enhancement opportunities, driving outcomes from Program Health Optimization Reviews.
Identify risks that may impact client retention and surface them proactively.
Advocate for deep adoption of Benevity’s product features and best practices. Leverage your technical expertise and commercial acumen to identify strategic opportunities to engage Sales and Client Success teams, ensuring a seamless, value-driven client journey.

What you'll bring:

BA/BS degree or equivalent education.
3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account management roles.
Experience in a B2B SaaS organization preferred, with moderate complexity solutions
Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations.
Experienced in stakeholder management (internal and external).
Strong relationship-building skills with empathy, adaptability, and persuasiveness
Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment.
Capable of overseeing and resolving a variety of client service issues
You are resilient and thrive in an environment where change and the need to pivot are constant.
Team-oriented with a positive attitude and dedication to creating an inclusive work environment.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where We Work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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More about this job

Responsibilities

The Technical Account Manager acts as a bridge between the platform's technical capabilities and client success, managing technical changes and program health. They also work strategically with the Client Success team to drive adoption, provide technical guidance, and ensure client business goals are met.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in B2E/B2B client success or technical account management roles. Proficiency in troubleshooting, stakeholder management, and working within a B2B SaaS environment is required.

Skills

Technical Account Management
Client Success
B2B SaaS
Stakeholder Management
Troubleshooting
Project Management
Data Analysis
Relationship Building
Strategic Planning
Technical Configuration
Client Advocacy
Program Optimization
Communication
Problem Solving
Cross-functional Collaboration

Benefits

Flexible hybrid work environment
Inclusive work culture
Growth opportunities
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
B2B
B2E
Client Success
Platform Configuration
Program Health
Stakeholder Management
Troubleshooting
Developer Tools
Project Management
Data Analysis
CSR
Business Objectives
Technical Support
Client Retention
Product Adoption
Cross-functional Team
Strategic Planning
Hybrid Work

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