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Bento Sushi

Regional Manager (Food Service)

Ottawa, ON, Canada

Pay: Up to $60,000 CAD / year
Job type: Full-time
Experience: Minimum of 5 years of multi-unit management experience, preferably in the foodservice, QSR, or franchise industry.
Posting language: English
Posted: Sep 22, 2026

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Original job description

FRANCHISE REGIONAL MANAGER (FOOD SERVICE)

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Job Responsibilities:

The Franchise Regional Manager will oversee the operations of franchise stores within a designated region in Ottawa. This role ensures that franchisees meet Bento's operational standards, achieve financial performance goals, and uphold the high standard of food safety, customer service, reputation. The ideal candidate will be a strategic leader with strong operational expertise and a passion for building relationships.

Recruitment:

Follow up with new franchises to ensure a smooth hiring and onboarding experience.

Franchisee Support and Development:

Act as the primary point of contact for franchisees, providing guidance on business operations.
Provide hands-on support to franchisees to improve overall program and quality execution and performance levels
Ensure franchisees effectively implement and execute company programs and systems.
Provide ongoing support and follow up to maintain consistency across all locations.

Performance Management:

Manage P&L for a dedicated region to meet budget goals.
Review franchise sales performance and provide coaching and guidance as needed.
Work with franchisees to optimize profitability and control costs.
Analyze performance metrics, including sales, customer feedback, and operational KPIs including food safety.
Develop action plans for underperforming locations and recognize top performers.

Operational Excellence:

Ensure all franchise stores adhere to Bento's operational standards, food safety and brand guidelines.
Conduct regular store visits to evaluate performance and identify areas for improvement and provide the training.
Conduct monthly audits for each store.

Training and Compliance:

Facilitate training programs for franchisees and their teams to ensure consistent execution of Bento's brand standards.
Monitor compliance with franchise agreements and address any violations or issues.

Relationship Management:

Foster strong relationships with both franchisees and store management to ensure seamless collaboration and mutual success.
Collaborate with store leadership to address any concerns or opportunities for improvement.

Collaboration and Communication:

Collaborate with cross-functional support teams to support franchise operations.
Communicate corporate initiatives and updates to franchisees effectively.

Qualifications

Post secondary education.
Diploma / bachelor’s degree in hospitality management, or a related field preferred.
Minimum of 5 years of multi-unit management experience, preferably in the foodservice, QSR, or franchise industry.
Sushi experience is considered an asset.
Proven track record of driving operational excellence, food safety and achieving financial results.
Strong leadership and interpersonal skills with the ability to build relationships with franchisees.
Excellent problem-solving and decision-making abilities.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office.
Travel is required, including overnight stays.
Valid driver’s license and reliable transportation.

Why you should join our team:

Competitive Rewards: Enjoy a comprehensive compensation package including an annual salary of $60,000, a monthly car allowance of $700 and gas card for fuel purchases, a bonus plan, and retirement and group health benefits (eligibility criteria apply) that recognize your outstanding contribution.
Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

For more information about Bento visit www.bentosushi.com.

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a; food service supervisor, area supervisor: food; district supervisor; regional supervisor; shift supervisor; assistant general manager; kitchen manager; store manager.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

This posting is for current vacancy. We use automated system, including artificial intelligence to support the review of applications. All candidates are also reviewed by our hiring team.

#bentoR

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More about this job

Responsibilities

The Regional Manager oversees franchise store operations in Ottawa to ensure adherence to brand standards, food safety, and financial performance goals. They provide hands-on support, coaching, and training to franchisees while managing P&L and operational KPIs.

Requirements

Candidates must have at least 5 years of multi-unit management experience, preferably in the foodservice or franchise industry. A diploma or bachelor’s degree in hospitality management or a related field is preferred, along with a valid driver’s license.

Skills

Multi-unit management
Food service operations
Franchise management
P&L management
Operational excellence
Food safety compliance
Strategic leadership
Relationship management
Performance coaching
Training and development
Problem-solving
Decision-making
Organizational skills
Microsoft Office
Sales performance analysis
Customer service

Benefits

Annual salary of $60,000
Monthly car allowance of $700
Gas card
Bonus plan
Retirement benefits
Group health benefits

Visa sponsorship

Not detected in the job text

Keywords

Franchise
Food Service
Multi-unit Management
P&L
Operational Excellence
Food Safety
KPIs
Hospitality Management
QSR
Sushi
Training
Compliance
Audit
Microsoft Office
Strategic Leadership
Budgeting
Customer Experience
Brand Standards
Recruitment
Onboarding
Performance Management
Relationship Management
ESG
Diversity Equity and Inclusion

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