Closed listing
Customer Engagement Manager
- Milton, ON, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Continuous Improvement Engineer II
Location: Onsite Milton, ON
Job Description: The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.
Key Responsibilities
-Continuous Improvement: Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives.
-Customer Mindset Leader: Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams.
-Direct Customer Engagement: Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions.
Works with distribution to fix problems between clients and distribution systems.
More about this job
Responsibilities
Lead continuous improvement initiatives for quality claims, returns, Lean Ordering, and delivery complexity, analyzing performance gaps and implementing sustainable corrective actions. Engage directly with customers to resolve operational issues, review service performance, support scorecards and quarterly business reviews, and coordinate improvements with distribution teams.
Requirements
The posting indicates a mid-senior-level role requiring experience leading continuous improvement and operational excellence in a distribution or supply chain environment. It also calls for direct customer engagement, issue resolution, and collaboration across customer and distribution teams; no specific education requirement is stated.
Skills
- Continuous Improvement
- Customer Engagement
- Customer Satisfaction
- Operational Excellence
- Quality Claims Management
- Returns Management
- Lean Ordering
- Performance Gap Analysis
- Corrective Actions
- Customer Scorecards
- Quarterly Business Reviews
- Service Recovery
- Supply Chain Improvement
- Distribution Operations
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Management & Leadership
- Manufacturing
- Logistics
- Engineering
Keywords
- Continuous Improvement
- Customer Experience
- Customer Satisfaction
- Operational Excellence
- Distribution Center
- Quality Claims
- Returns
- Lean Ordering
- Delivery Complexity Reduction
- Performance Gap Analysis
- Corrective Actions
- Customer Escalations
- Customer-Centric Behaviors
- Customer Scorecards
- Quarterly Business Reviews
- Service Recovery
- Supply Chain
- Distribution Systems
- Customer Engagement