Closed listing
Customer Engagement Manager
- Milton, ON, Canada
$50 to $52 CAD / hour · Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $50 to $52 CAD / hour
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Continuous Improvement Engineer II
Location: Onsite Milton, ON
Job Description: The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.
Key Responsibilities
-Continuous Improvement: Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives.
-Customer Mindset Leader: Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams.
-Direct Customer Engagement: Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions.
Works with distribution to fix problems between clients and distribution systems.
More about this job
Responsibilities
Lead continuous improvement initiatives addressing quality claims, returns, ordering, and delivery complexity, and implement sustainable corrective actions to improve distribution center performance. Serve as the first escalation point for operational customer issues, engage directly with customers, and coordinate service reviews and joint improvement plans with distribution teams.
Requirements
The posting does not specify formal education, years of experience, or other explicit qualifications. It indicates a mid-senior-level role requiring customer engagement, continuous improvement, and coordination across customer and distribution operations.
Skills
- Continuous Improvement
- Customer Engagement
- Customer Satisfaction
- Operational Excellence
- Quality Claims Management
- Returns Management
- Lean Ordering
- Performance Gap Analysis
- Corrective Actions
- Supply Chain Improvement
- Customer Scorecards
- Quarterly Business Reviews
- Service Recovery
- Distribution Operations
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Management & Leadership
- Logistics
- Manufacturing
- Engineering
Keywords
- Continuous Improvement
- Customer Experience
- Customer Satisfaction
- Operational Excellence
- Distribution Center
- Quality Claims
- Returns
- Lean Ordering
- Delivery Complexity
- Performance Gaps
- Corrective Actions
- Customer Escalations
- Customer-Centric Behaviors
- Customer Engagement
- Supply Chain
- Customer Scorecards
- Quarterly Business Reviews
- Service Recovery
- Distribution Systems