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Added 19 mins ago
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Berean Group International, Inc.

Field Service Planner

Saskatoon, SK, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Nov 12, 2026
Experience: Skills: Associate degree and/or equivalent experience (1-2 years experience)
Posting language: English
Posted: Oct 13, 2026

Original job description

Title: Field Services Planner

Where: Canada, Saskatoon, SK

Onsite 3 days per week

Duration: 1 year. Possible extension or convert to permanent hire after review of work

If interested please share resume to durga.manokaran@bereangroup.com

Skills: Associate degree and/or equivalent experience (1-2 years experience)

Expertise in MS Office Applications

Excellent analytic skills, Self-starter, Quick learner

Good public speaking and communication skills

Experience in Customer Care Center preferred.

Good interpersonal communication and relationship with others (collaborate, convince)

Understand and communicate scope of work and Term & conditions to FSR

Understanding of impact of FSR utilization rate and work order management on Profit & Loss

Proactive communication with Customers to ensure satisfaction

Minimal Technical knowledge on Schneider products.

Overall Role The Field Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites. This role ensures that all parts, tools, instructions and order details are made available to the Field Services execution workforce and that the closest, qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and workforce optimization. This role interacts with end customers so the Field Services Planner must have strong communication skills.

Duties Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other systems

Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute

Work Orders are created automatically or by Order Management or Technical Support (CCC)

Prepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors’ availability

Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible.

Optimized scheduling has direct impact on Field Services Profit & Loss !

Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers…)

Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)

For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report…)

Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need).

Apply About employer

More about this job

Responsibilities

Schedule and optimize field service work orders by balancing customer requirements, parts and tools availability, and qualified field service representative capacity. Communicate with customers and technicians, monitor job execution, maintain work order data quality, and contribute to operational improvement planning.

Requirements

An associate degree or equivalent experience of 1–2 years is requested, along with proficiency in Microsoft Office and strong analytical, communication, and interpersonal skills. Customer Care Center experience is preferred; candidates should also understand work scope, terms and conditions, field service utilization, work order management, and have basic knowledge of Schneider products.

Skills

Work Order Management
Field Service Scheduling
Analytical Skills
Microsoft Office
Customer Communication
Customer Care
Interpersonal Communication
Relationship Building
Prioritization
Resource Optimization
Scheduling Optimization
Customer Satisfaction
Data Quality Management
Meeting Facilitation
Problem Solving
Schneider Products

Visa sponsorship

Not detected in the job text

Hiring contact email

durga.manokaran@bereangroup.com

Keywords

Field Services Planning
Field Service Representative
Work Order Management
Bridge Field Services
Microsoft Office
Customer Care Center
Scheduling
Backlog Prioritization
Customer Communication
Customer Satisfaction
Service-Level Agreements
Spare Parts
Resource Availability
Workforce Optimization
Utilization Rate
Profit And Loss
Safety Requirements
Permit To Work
Site Access
Billable Information
Intervention Reports
Short Interval Meeting
Sales And Operations Planning
Operational Dashboards
Schneider Products
Manufacturing

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