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Berezan Hospitality Group

Shift Manager/Cage Supervisor - Salmon Arm

Salmon Arm, BC, Canada

Up to $21.2 CAD / hour · Full-time · Contract

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Job details

Pay: Up to $21.2 CAD / hour
Job type: Full-time · Contract
Experience: Minimum 2 years of management experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

About the Opportunity

Are you an experienced leader who enjoys working with people and keeping things running smoothly?

We are looking for a Full-Time Shift Manager / Cage Supervisor to join our team at Chances Salmon Arm. This is a hands-on leadership role where you’ll help lead the team, support our guests, oversee cage operations, and ensure each shift operates safely, efficiently, and to a high standard.

You’ll be someone our team can count on during the shift. From supporting employees and handling guest concerns to overseeing financial transactions and ensuring our gaming operations meet required standards, you’ll play an important role in the overall guest experience.

About Chances Salmon Arm

At Chances Salmon Arm, we’re all about creating a fun, welcoming, and memorable experience for our guests. We’re part of the Berezan Hospitality Group, a family-run company with operations across gaming, hospitality, liquor retail, and tourism.

We are a family, not just a team.

We believe in supporting our people, recognizing their contributions, and creating opportunities to grow within our organization.

What You’ll Do

Lead and support the team throughout your shift, providing direction, coaching, and assistance as needed.
Provide exceptional customer service and help create a positive experience for every guest.
Oversee cage operations and personnel, ensuring compliance with BCLC and Community Gaming Centre standards, policies, and procedures.
Monitor financial transactions, review reports, and maintain accuracy in all financial activities.
Support and promote our Responsible Gambling program with both guests and employees.
Address guest and employee concerns professionally and appropriately.
Assist with scheduling, shift changes, employee coaching, and performance discussions.
Ensure the facility is clean, safe, and presented to a high standard.
Complete required paperwork, forms, reports, and administrative tasks accurately.
Identify and report health and safety concerns.
Step in wherever needed to support the team and ensure the smooth operation of the facility.

What You Bring

Minimum 2 years of management experience.
Strong leadership skills and the ability to confidently lead a team.
Excellent communication and interpersonal skills.
A high level of accountability and professionalism.
The ability to handle multiple priorities in a fast-paced environment.
Strong attention to detail, particularly when dealing with financial transactions and reports.
Previous experience with Cage, SDS, or CMP systems is an asset.
Strong computer skills and the ability to learn new systems.
Ability to successfully obtain a Serving It Right certificate and a criminal record check through the Gaming Policy and Enforcement Branch.
Must be 19+ years of age.

Why You’ll Like Working With Us

We believe our employees should enjoy where they work and feel like they are part of something bigger.

We offer:

Starting wage of $21.20/hour + tips
Full medical and dental benefits after 3 months of full-time employment
RRSP/Pension program available to full-time employees
Discounts at B’s Eatery
Entertainment discounts
Paid volunteer time
Discounts at our sister companies, including Sasquatch Mountain Resort and Urban Hostel Retreat in Kelowna
Opportunities to grow and develop within the Berezan Hospitality Group
A supportive, family-oriented team environment

Join Our Team

If you’re an experienced manager who enjoys leading people, supporting your team, and creating great experiences for guests, we’d love to hear from you.

Come join the Berezan family and be part of a team that turns good days into great days!

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More about this job

Responsibilities

The Shift Manager oversees daily cage operations, financial transactions, and facility safety while providing leadership and coaching to the team. They are responsible for ensuring high standards of customer service and compliance with gaming regulations.

Requirements

Candidates must have at least 2 years of management experience and strong leadership capabilities. Applicants must be at least 19 years old and able to obtain necessary gaming certifications and a criminal record check.

Skills

Leadership
Team management
Customer service
Financial transaction oversight
Reporting
Coaching
Performance management
Scheduling
Conflict resolution
Compliance
Computer literacy
Communication
Interpersonal skills
Attention to detail
Safety management

Benefits

Medical benefits
Dental benefits
RRSP/Pension program
Discounts at B’s Eatery
Entertainment discounts
Paid volunteer time
Discounts at sister companies

Visa sponsorship

Not detected in the job text

Keywords

Shift Manager
Cage Supervisor
Gaming
Hospitality
BCLC
SDS
CMP
Financial reporting
Responsible Gambling
Team leadership
Operations management
Customer experience
Compliance
Safety protocols
Scheduling
Performance coaching
Administrative tasks
Berezan Hospitality Group

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