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Added 1 hour ago
UO
Network Support Technician (On-Site) -Information Technologies
University of Calgary
Calgary, AB
- Full-time
Coordinate with the service desk, Network Services analysts, identity and security teams, vendors, contractors, and other technical groups until ownership and next actions are clear.
Added 1 hour ago
W
Parts Representative
Wajax
Mount Pearl, NL
- Full-time
As a key member of the Wajax team the Parts & Service Technician is responsible for performing a wide variety of duties related to the timely delivery of parts, supplies and materials for…
Added 1 hour ago
J
IT Help Desk Technician, Entry Level
Jobright.ai
Canada
- Full-time
…your route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and…
Added 1 hour ago
J
IT Technician, Entry Level
Jobright.ai
Canada
- Full-time
…your route to the best job outcomes. The Entry-Level IT Help Desk Technician will provide first-line technical support to users, troubleshoot various issues, document solutions, and…
Added 1 hour ago
T®
IT Desktop Support Technician
TekWissen ®
Toronto, ON
- $22 to $24 CAD / hour
- Temporary
Added 2 hours ago
ND
Deskside Technician - FTR - Vancouver
NTT DATA North America
Vancouver, BC
- Full-time
Resolves technical problems transferred from the Service Desk that require an onsite presence.
Added 3 hours ago
IT Support Technician
R W Tomlinson
Ottawa, ON
R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of…
Added 4 hours ago
TD
Guest Care Agent
The Dufresne Group
Winnipeg, MB
- Full-time
As a Guest Care Agent you will be responsible for addressing customer service issues over the phone in relation to Delivery, Manufacturer Warranty claims, and Extended Warranty claims. You…
Added 5 hours ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
Build rapport and elicit problem details from help desk customers.
Added 5 hours ago
D
Licensed Practical Nurse
Dynacare
AB · Edmonton, AB
- Full-time
You will help foster a positive team culture, maintain service excellence, and contribute to safer workplaces through trusted customer service and operational integrity.
Added 5 hours ago
PH
IT Support Technician
PHARMALOGIC HOLDINGS
Dorval, QC
- Full-time
This is first and foremost a senior Service Desk role supporting mission-critical operations within a highly regulated healthcare environment. The successful candidate will actively work…
Added 5 hours ago
CG
Quick Service Technician - Capital GMC Buick, Edmonton, AB.
Capital GMC Buick Cadillac
Edmonton, AB · GMC Edmonton
- Full-time
We’re looking for a Quick Service Technician to join our team. You’ll be the frontline MVP keeping our customers safe on the road with fast, accurate, and reliable maintenance. No…
Added 5 hours ago
CA
Quick Service Technician - Capital GMC Buick, Edmonton, AB.
Capital Automotive Group
Edmonton, AB · GMC Edmonton
- Full-time
We’re looking for a Quick Service Technician to join our team. You’ll be the frontline MVP keeping our customers safe on the road with fast, accurate, and reliable maintenance. No…
Added 6 hours ago
I
IT Help Desk Analyst
Integra
Brampton, ON
- Full-time
At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk…
Added 7 hours ago
AE
Asbestos Project Monitor / Air Sampling Technician
Athenica Environmental Services, Inc.
Asbestos, QC
- Full-time
Support office management tasks handling front desk responsibilities and phones as needed along with scanning documents and filing
Added 10 hours ago
TH
Senior Technician| Full-Time| CVH- IT Endpoint Support Services
Trillium Health Partners
Mississauga, ON
- Full-time
The Senior Technician, Endpoint Support is a senior technical role within Endpoint Support Services. The position provides advanced endpoint technical design, administration, and Tier 3…
Added 1 day ago
N
IT Service Delivery Lead
NUMENTIS
Oakville, ON
- Full-time
· Coach and mentor team members, including our Canadian service desk technician.
Added 1 day ago
AI
Service Manager - 417 Nissan
AutoCanada Inc.
Ottawa, ON
- $75,000 to $125,000 CAD / year
- Full-time
Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
Added 2 days ago
MS
Account Executive, Cardiology
Myant Shared Service Corp.
Mississauga, ON
- Full-time
…driving adoption and revenue of Myant’s cardiac monitoring service across cardiology practices, community diagnostic clinics and hospital cardiology departments, initially across…
Added 2 days ago
CO
Library Service Assistant 1/2 Circulation Assistant (WSWD)
City of Winnipeg
Winnipeg, MB
- Part-time
Library Service Assistant 1/2 Circulation Assistant
Added 2 days ago
IT Intern
Musqueam Indian Band
Vancouver, BC
Reporting to the IT Manager, the IT Help Desk Technician Intern provides frontline technical support to Musqueam staff by assisting with hardware, software, network, and communication…
Added 2 days ago
B
IT Onsite Support Technician
Bertelsmann-Jobs
Vancouver, BC · Mississauga, Ontario
- $55,000 to $65,000 CAD / year
- Full-time
The IT Onsite Support Technician serves as the primary onsite point of contact for technical support, ensuring efficient resolution of IT issues and maintaining end-user productivity. This…
Added 2 days ago
NC
IT Field Service Technician - Edmonton
Northern Computer Inc
Edmonton, AB
- Full-time
We're looking for a motivated and customer-focused Field Service Technician to join our growing team. If you enjoy working directly with clients, solving technical challenges, and being on…
Added 2 days ago
GW
Deskside Technician
Gowling WLG
Calgary, AB
- Full-time
At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we…
Added 3 days ago
AC
Part-time Library Technician (Casual)
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Part-time
Reporting to the Manager, Student Learning Centre & Libraries, the incumbent supports a variety of information service duties including but not limited to: staffing the circulation and…

Bertelsmann-Jobs

IT Onsite Support Technician

Vancouver, BC, Canada
6135 Millcreek Drive, Mississauga, ON, L5N 7K6, Canada

$55,000 to $65,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Experience: 2+ years of experience working in a help desk or onsite support environment
Posting language: English
Posted: Sep 30, 2026

Original job description

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

The IT Onsite Support Technician serves as the primary onsite point of contact for technical support, ensuring efficient resolution of IT issues and maintaining end-user productivity. This role provides hands-on troubleshooting, hardware/software support, and IT service delivery for internal customers.

Manage onsite support tickets and remote technical support
Respond to technical issues via phone, email, chat & on-site support
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and escalating issues to the next Tier with next level of difficulty as needed
Install, make changes, and repair computer hardware and software
Monitor site to proactively identify and resolve issues
Support overall IT initiatives for migrations, patches and updates, as assigned

Qualifications

Excellent oral & written communication skills
Ability to diagnose and resolve basic computer technical issues
Flexibility to work a variety of shifts with minimal notice
Detail oriented
Analytical/Critical thinking
Highly organized
2+ years of experience working in a help desk or onsite support environment
The ideal candidate will have a Diploma or degree in Information Technology or related field and a minimum of 2 years of IT support experience working in a help desk or onsite support environment.
Certifications such as CompTIA A+, Network+, or CCNA preferred
Experience with Azure, PowerShell, or monitoring tools preferred

Additional Information

Company paid Medical, Dental, Vision, Life Insurance, and Accidental Death & Dismemberment Benefits.
Non-taxable Long-Term Disability benefits.
Paid Time Off, including paid holidays.
Employee Assistance Program.
Ongoing employee development training.
Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable, inclusive, and accessible workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We are committed to providing a barrier-free recruitment process in accordance with applicable human rights and accessibility legislation. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here .

Recruiting-Platform powered by SmartRecruiters.

LegalEntity: Arvato USA LLC

Compensation: CAD 55000 - CAD 65000 - yearly

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More about this job

Responsibilities

The IT Onsite Support Technician acts as the primary point of contact for onsite technical support, managing tickets and resolving hardware and software issues. They are responsible for performing remote and hands-on troubleshooting, as well as supporting IT initiatives like migrations and system updates.

Requirements

Candidates must have at least 2 years of experience in a help desk or onsite support environment. A diploma or degree in Information Technology or a related field is preferred, along with certifications such as CompTIA A+, Network+, or CCNA.

Skills

Technical Support
Hardware Troubleshooting
Software Troubleshooting
Help Desk
Diagnostic Techniques
Azure
PowerShell
Monitoring Tools
Communication Skills
Analytical Thinking
Critical Thinking
IT Service Delivery
System Migrations
Patch Management

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accidental Death & Dismemberment Benefits
Long-Term Disability Benefits
Paid Time Off
Paid Holidays
Employee Assistance Program
Employee Development Training

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Hardware
Software
Azure
PowerShell
CompTIA A+
Network+
CCNA
Troubleshooting
Logistics
Supply Chain Management
Technical Support
System Migrations
Patching
Diagnostic Techniques
Onsite Support

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