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Bertelsmann-Jobs

SAP Analyst

Columbus Road 6971, Mississauga, ON, L5T 1K1, Canada

Pay: $85,000 to $100,000 USD / year
Job type: Full-time
Experience: 5+ years of SAP support/implementation experience required
Posting language: English
Posted: Sep 14, 2026

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Original job description

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

We’re looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more technical IT community. The SAP Support Analyst will be the first line of support and work with other business associates to understand the gaps in the current SAP processes and recommend the necessary improvements. This will take a solid understanding of SAP, understanding integration points and knowledge of our business processes. The position requires strong communication and organizational skills as well as a follow-through mentality.

YOUR TASKS

The SAP Support Analyst is responsible for writing functional specification in the SCM area. Especially focused on order to cash, procurement to pay, inventory and warehousing. The candidate plays a significant role during implementation, provides ongoing SAP support, drives continuous improvements and plays a key role for SAP upgrades or other major project with SAP. The SAP Support Analyst also be a major source of training. This training will include updating others on any changes that have been made and training new hires. The candidate must possess the ability to train individuals one-on-one, as well as presenting to a larger classroom.

Assist in providing day-to-day support for issues that affect the daily operation of SAP and related interfaces; resolve level 1 support issues in a timely manner and assign complex issues to more senior team members as tickets or projects. 
Proactively identify problematic issues (data or process) and work with the necessary individual(s) to resolve such issues. 
Work with business users to gather more details on new SAP issues, categorize the issues accurately to help address them in a timely manner. 
Very good communication skills and follow-through ability 
Track record of excellence in end-to-end system design / support & leading of SAP projects

Qualifications

Bachelor's degree in computer science or closely related field preferred; equivalent experience will be considered 
5+ years of SAP support/implementation experience required 
2+  of ABAP and debugging experience required 
WM expertise required 
SD, MM, IM preferred 
LES experience is a plus 
Mobisys (mobile application), IDoc’s (EDI), QM is a plus 
ITIL certification preferred

Additional Information

401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable, inclusive, and accessible workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We are committed to providing a barrier-free recruitment process in accordance with applicable human rights and accessibility legislation. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here .

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LegalEntity: Arvato USA LLC

Compensation: USD 85000 - USD 100000 - yearly

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More about this job

Responsibilities

The SAP Support Analyst is responsible for managing SAP incidents and writing functional specifications to bridge the gap between business users and the technical IT team. They also provide ongoing system support, drive continuous improvements, and conduct training for new and existing staff.

Requirements

Candidates must have at least 5 years of SAP support or implementation experience, including expertise in WM and proficiency in ABAP and debugging. A bachelor's degree in computer science or a related field is preferred, along with strong communication and organizational skills.

Skills

SAP
ABAP
Debugging
WM
SD
MM
IM
LES
Mobisys
IDoc
EDI
QM
Functional specifications
ITIL
Supply chain management
Training

Benefits

401k
Paid time off
Paid holidays
Flexible spending accounts
Legal assistance
Financial assistance
Pet insurance
Employee assistance program
Tuition reimbursement
Scholarships
Training
Commuter benefits

Visa sponsorship

Not detected in the job text

Keywords

SAP
ABAP
Debugging
WM
SD
MM
IM
LES
Mobisys
IDoc
EDI
QM
ITIL
Supply chain management
Order to cash
Procurement to pay
Inventory
Warehousing
Functional specifications
System design
Training
Logistics
E-commerce
3PL
Data analysis
Process improvement

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