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Best Buy Canada

Customer Service Supervisor

Vernon, BC, Canada

Hourly pay rate: $23.09 - $27.13 · Full-time

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Job details

Pay: Hourly pay rate: $23.09 - $27.13
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

You’ll love it here! We are hiring immediately for a customer service supervisor, which we call an operations team lead. As a customer service supervisor, you will lead and coach a team of specialists and work together to create an amazing customer experience.

Join us and grow your career with our retail team as a customer service supervisor.

What you’ll do:

Motivate and inspire your team to respond customer concerns and create an amazing customer experience
Cultivate an inclusive team and learning culture while having fun!
Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety)
Maintain a healthy profit and loss

What we’re looking for:

Full-time availability
2+ years’ experience leading a retail team of at least 15 associates
2+ years’ experience managing and reviewing operational expenses and revenue
Proven track record of achieving and exceeding sales goals
Ability to create an inclusive, fun, and safe work environment

Why you’ll love it here:

Employee discounts on awesome tech
Competitive compensation and benefits
Flexible schedules as per business needs
Supportive leaders who care about you and your wellbeing
An inclusive, fun, and supportive team who you will quickly call friends
Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (assistant retail manager).

Base pay range

Hourly pay rate: $23.09 - $27.13

This job is eligible for a company performance bonus in addition to the compensation range above.

Pay may vary by province. Pay listed is for the location advertised.

5600 24 Street, Vernon, BC V1T 9T3

This posting is for a vacancy.

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More about this job

Responsibilities

The Customer Service Supervisor leads and coaches a team of retail associates to ensure an exceptional customer experience. They are responsible for overseeing store KPIs, including revenue, inventory health, and health and safety standards.

Requirements

Candidates must have at least 2 years of experience leading a retail team of 15 or more associates. Additionally, 2 years of experience in managing operational expenses and revenue is required.

Skills

Team leadership
Coaching
Customer experience
Retail operations
KPI management
Revenue management
Inventory management
Health and safety
Sales goal achievement
Conflict resolution
Inclusive leadership

Benefits

Employee discounts
Competitive compensation
Performance bonus
Flexible schedules
Training programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Operations
Team Lead
KPI
Revenue
Inventory
Health and Safety
Sales
Management
Coaching
Tech
Best Buy
Profit and Loss

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