Customer Service Specialist

Company Description Best Doctors Canada Insurance is a health-focused insurance provider dedicated to helping individuals and families access high-quality medical expertise and support. The organization partners with healthcare professionals and global resources to offer insured members guidance, second medical opinions, and assistance navigating complex health conditions. Best Doctors Canada Insurance emphasizes compassionate service, reliable information, and coordinated support throughout the customer journey. The company values integrity, collaboration, and clear communication to ensure that clients feel confident in their coverage and care.
Role Description The Customer Service Specialist is a full-time, on-site role based in Mississauga, ON. This role involves responding to customer inquiries by phone and email, providing clear information about coverage, benefits, and services, and resolving issues in a timely and professional manner. The specialist will handle case updates, document requests, and policy-related questions, while maintaining accurate records in internal systems. Day-to-day tasks include guiding customers through processes, escalating complex concerns to appropriate teams, and following up to ensure customer satisfaction and a positive overall experience. The individual in this role will collaborate with colleagues across departments to support smooth service delivery and uphold company standards.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Experience capabilities.
• Ability to manage inquiries and issue resolution using Customer Support and Customer Satisfaction practices.
• Professional communication and Phone Etiquette skills for frequent interaction with customers and partners.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Attention to detail and accuracy in data entry, documentation, and follow-up activities.
• Experience in insurance, healthcare, or a related customer service environment is an asset.
• Comfort working with CRM or call center systems and basic office software (e.g., email, spreadsheets).
• High school diploma required; post-secondary education in business, communications, or a related field is an advantage.