hotel front desk clerk
- Duncan, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
No experience (will train)
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Languages
English
Education
- No degree, certificate or diploma
No experience (will train)
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
More about this job
Responsibilities
Register arriving guests, assign rooms, manage reservations and group arrivals and departures, and process guest check-outs and payments. Respond to complaints and guest requests, provide information about hotel facilities and local attractions, maintain room and reservation records, and follow safety procedures.
Requirements
No degree, certificate, or diploma is required, and no prior experience is needed because training will be provided. English is the stated language requirement, and the work must be performed on-site.
Skills
- Guest Registration
- Room Assignment
- Complaint Resolution
- Reservation Management
- Guest Check-In and Check-Out
- Payment Processing
- Cash Balancing
- Inventory Management
- Telephone Communication
- Customer Service
- Local Area Information
- Emergency Procedures
- Clerical Duties
- Assisting Guests with Special Needs
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hotel Front Desk
- Hospitality
- Guest Registration
- Room Assignments
- Reservations
- Group Arrivals
- Group Departures
- Guest Check-In
- Guest Check-Out
- Complaint Resolution
- Payment Processing
- Cash Reports
- Balance Sheets
- Room Inventory
- Telephone Calls
- Wake-Up Calls
- Customer Service
- Hotel Facilities
- Local Attractions
- Emergency Procedures
- Safety Procedures
- Filing
- Faxing
- Photocopying