Guest services agent - hotel

• Location 1024 11th St NGolden, BCV0A 1H2
• Work location On site
• Salary$19.25HOUR hourly / 40 hours per week
• Terms of employment Permanent employmentFull time
• Overtime required, Early morning, Morning, Day, Evening, Night, Weekend, Shift, Flexible hours, To be determined
• Starts as soon as possible
• vacancies 3 vacancies
• Source Job Bank #3681422

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

No experience (will train)

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Willing to relocate

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Word processing software
• Internet

Additional information

Work conditions and physical capabilities

• Attention to detail
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player