Closed listing
guest services agent - hotel
- Okotoks, AB, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Overview
Languages
English
Education
No experience (will train)
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Security and safety
Health benefits
Languages
English
Education
- No degree, certificate or diploma
No experience (will train)
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Security and safety
- Criminal record check
- Own transportation
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Health benefits
- Dental plan
- Health care plan
- Free parking available
- Learning/training paid by employer
More about this job
Responsibilities
The agent is responsible for registering guests, managing room reservations, and processing arrivals and departures. They also provide information on hotel facilities and local points of interest while handling payments and clerical duties.
Requirements
No formal degree or prior experience is required as training will be provided. Candidates must possess strong communication skills, a client-focused attitude, and the ability to work in a fast-paced environment.
Skills
- Guest Registration
- Reservation Management
- Cash Handling
- Customer Service
- Multi-line Switchboard
- Word Processing
- Spreadsheets
- Internet
- Oral Communication
- Written Communication
- Interpersonal Skills
- Organization
- Time Management
- Attention To Detail
- Teamwork
Benefits
- Health benefits
- Dental plan
- Health care plan
- Free parking
- Paid training
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hospitality
- Hotel
- Guest Services
- Front Desk
- CRS
- Switchboard
- Cash Reports
- Customer Service
- Reservation System
- Hospitality Industry