guest services agent - hotel
- Okotoks, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
No experience (will train)
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Security and safety
Health benefits
Languages
English
Education
- No degree, certificate or diploma
No experience (will train)
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Security and safety
- Criminal record check
- Own transportation
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Health benefits
- Dental plan
- Health care plan
- Free parking available
- Learning/training paid by employer
More about this job
Responsibilities
Register guests, assign rooms, manage reservations and group arrivals, and process departures, charges, and payments. Provide information and customer service, handle telephone and clerical duties, maintain reservation and room records, and follow emergency and safety procedures.
Requirements
No degree, certificate, or diploma is required, and no prior experience is needed because training will be provided. The role calls for customer focus, dependability, communication, organization, flexibility, attention to detail, and the ability to work under pressure while standing for extended periods.
Skills
- Guest Registration
- Room Assignment
- Reservation Management
- Guest Check-In and Check-Out
- Payment Processing
- Cash Balancing
- Customer Service
- Hotel Information
- Local Area Information
- Telephone Switchboard
- Word Processing
- Central Reservation Systems
- Spreadsheets
- Emergency Procedures
- Clerical Duties
- Guest Assistance
Benefits
- Dental Plan
- Health Care Plan
- Free Parking
- Employer-Paid Learning and Training
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hospitality
- Hotel
- Motel
- Resort
- Guest Services
- Guest Registration
- Room Assignments
- Reservations
- Group Arrivals and Departures
- Payment Processing
- Cash Reports
- Central Reservation System
- Multi-Line Switchboard
- Word Processing Software
- Spreadsheets
- Internet
- Customer Service
- Clerical Duties
- Emergency Procedures
- Safety Procedures
- Criminal Record Check
- Attention to Detail
- Communication
- Teamwork