front desk hotel manager
- Banff, AB, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Security and safety
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
Tasks
- Develop and implement policies and procedures for daily operations
- Supervise staff
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
- Organize and maintain inventory
- 5-10 people
Computer and technology knowledge
- MS Word
- Quick Books
- MS Excel
- MS Office
- MS Outlook
- MS Windows
Security and safety
- Criminal record check
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
More about this job
Responsibilities
Develop and implement daily operating policies, supervise and train staff, conduct performance reviews, and manage schedules and inventory. Handle front desk duties, negotiate with suppliers and clients, oversee maintenance, enforce procedures, and address guest concerns and special needs.
Requirements
Requires a college, CEGEP, or other non-university certificate or diploma from a one- to two-year program, along with two to less than three years of experience. The role also calls for proficiency with Microsoft Office tools and QuickBooks, a criminal record check, and strong communication, interpersonal, client-service, flexibility, initiative, and teamwork skills.
Skills
- Staff Supervision
- Performance Reviews
- Supplier Negotiation
- Client Negotiation
- Front Desk Operations
- Maintenance Coordination
- Complaint Resolution
- Guest Assistance
- Work Scheduling
- Inventory Management
- Staff Training
- Policy Implementation
- MS Word
- QuickBooks
- MS Excel
- MS Office
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
Keywords
- Hotel
- Motel
- Resort
- Front Desk
- Daily Operations
- Policies And Procedures
- Staff Supervision
- Performance Reviews
- Supplier Negotiation
- Client Negotiation
- Staff Training
- Maintenance
- Customer Complaints
- Guest Assistance
- Work Schedules
- Inventory Management
- MS Word
- QuickBooks
- MS Excel
- MS Office
- MS Outlook
- MS Windows
- Criminal Record Check
- Client Focus
- Oral Communication
- Written Communication
- Teamwork