Find work in Canada.

583,620 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
A
Quality Lead
Accenture
Toronto, ON
- Full-time
Responsible for the identification, development, reporting and analysis of quality metrics and managing agreed key performance indicators for the project including quality management system…
Added 1 min ago
TH
Plastic & Reconstructive Surgeon
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 1 min ago
MM
Senior Oracle DBA
Mitchell Martin Inc.
Toronto, ON
- $48 to $58 USD / hour
- Other
…and cloud technologies. The role involves collaborating with development teams, optimizing database performance, and leading migration…
Added 31 mins ago
N
Business Development Executive - Sales ( Enterprise AI Products)
nugget.ai
Mississauga, ON
- Contract
Role Description The Business Development Executive – Sales , SAAS and B2B is a contract, on-site role based in Mississauga, ON. This position is responsible for identifying and developing…
Added 46 mins ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
…contribute to reporting, operational improvements, and team development while ensuring accuracy and timely execution across all sales activities. This is an excellent opportunity for a…
Added 46 mins ago
Senior Android Infrastructure Software Developer
Google
Waterloo, ON
5 years of experience with software development in one or more programming languages.
Added 1 hour ago
E
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team but you will also contribute to and lead cross team projects. We need someone who has great design skills, who can work at a low…
Added 1 hour ago
E
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team, but you will also contribute to and lead cross-team projects. We need someone who has great design skills, who can work at a low…
Added 1 hour ago
E
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team but you will also contribute to and lead cross team projects. We need someone who has great design skills, who can work at a low…
Added 1 hour ago
E
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team, but you will also contribute to and lead cross-team projects. We need someone who has great design skills, who can work at a low…
Added 1 hour ago
TH
Clinical Research Project Coordinator, Child Health Evaluative Sciences
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 1 hour ago
SH
Cook III- SL Van Oct 2026
SE Health
Vancouver, BC
- Full-time
Manage your life. At SE, you'll have the flexibility and support to deliver exceptional client care while maintaining your personal well-being, professional development, and career goals.
Added 1 hour ago
A
Senior Mechanical Design Engineer
Actalent
Cambridge, ON
- $45 to $65 CAD / hour
- Contract
This role focuses on the design and development of high-speed automation equipment within a life sciences environment, supporting machines that serve medical device and pharmaceutical…
Added 1 hour ago
BV
Customer Experience Lead
Betstamp Ventures
Toronto, ON
- Full-time
The team and the bar: you'll lead the agents who answer players, grow the team as volume grows, and keep quality high with weekly reviews. You'll also own the tricky cases, like account and…
Added 1 hour ago
MM
Oliver Wyman - Senior Lead AI Developer
Marsh McLennan
Toronto, ON · Montreal, QC
- Full-time
…unique and unprecedented products across industries. As a Senior Lead AI Developer, you are primarily responsible for managing technical projects and helping teams design and build AI/ML…
Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Lead discovery and requirements-gathering sessions with business and technology stakeholders.
Added 2 hours ago
V
Network & Telecom Analyst II
Vale
NL
- Full-time
Lead troubleshooting and resolution of complex network and telecom issues.
Added 3 hours ago
CS
Assistant Manager
Champs Sports
Vancouver, BC · Greater Vancouver, BC
- Full-time
Lead by example on the sales floor with an “Always on, Never no” mindset; bringing energy, confidence, and solutions to every customer interaction.
Added 3 hours ago
CS
Instructor, AI and Machine Learning with Python (Mississauga)
Circuit Stream
Mississauga, ON
- $1,650 CAD / week
- Contract
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 3 hours ago
CS
Instructor, AI and Machine Learning with Python (Markham)
Circuit Stream
Markham, ON
- $1,500 to $1,650 CAD / week
- Contract
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 3 hours ago
S
Communication & Social Media Specialist - VIE Contract
Sanofi
Toronto, ON
- Full-time
PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.
Added 4 hours ago
J
Senior Software Developer (C#/.NET and React)
Jobgether
Canada
- Up to $120,000 CAD / year
- Full-time
In this role, you will take ownership of complex software development initiatives, contributing to the evolution of a high-traffic digital payments platform.
Added 4 hours ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
…contribute to reporting, operational improvements, and team development while ensuring accuracy and timely execution across all sales activities. This is an excellent opportunity for a…
Added 4 hours ago
A
Forward Deployed AI Engineer - Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Lead rapid experimentation at pace: drive ambiguous business problems to working production systems in days or weeks across complex enterprise environments through hands-on prototyping,…
Added 4 hours ago
S
Utilities Manager - ALTO
SYSTRA
Montreal, QC
- Full-time
…network. The Utilities Manager will work closely with the Corridor Lead on the project to ensure the best outcomes for the coordinated…

Betstamp Ventures

Customer Experience Lead

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Every new brand we launch should feel effortless from a player's very first question. Nobody has built how that happens here yet. That's the job.

You'll own customer experience across our consumer brands: the help players get, the AI that answers most of their questions, and the small team behind it. You'll build it from a blank page, and you'll sit with product when we decide what to fix next.

About Betstamp Ventures

One team. Four high-growth businesses. More than 2 million people using what we build.

Betstamp Ventures spans iGaming technology, market data and odds pricing, trading and market making, and acquisition and media. We price 200+ sportsbooks, operate a portfolio of consumer apps, and run our own media company.

It started with Betstamp, the free odds comparison and bet tracking app that professional bettors built in 2020 because the market didn't offer sharp enough tools. It's earned 200,000+ downloads and a 4.9-star rating, and the pricing behind it now runs across the industry. Today the same team also runs our own iGaming consumer brands and the media and partnerships business that brings players to them, all Canadian-owned and operated from our King Street West HQ in Toronto.

Small by design. One team runs all four businesses, so there's a lot of ground per person, and you're trusted with real scope early.

The Team

This role sits with our iGaming team, on the consumer side of the business and separate from Betstamp's sports products. We build and run our own consumer brands on a shared platform, and we launch new ones often, so what you build once gets used across every brand. Everything is built in-house by a small team, and decisions get made in a conversation, not a committee.

Who You'll Work With

You'll report to our Head of Operations and work every day with our product and engineering team, our retention and marketing team, and the agents who help our players.

What You'll Build

Launch readiness: every new brand goes live with help pages, AI answers and saved replies ready on day one. You'll turn that into a playbook we run every time we launch.
The product loop: you're the voice of the player in product. You'll find the top reasons people need help, bring them to product and engineering, and push each fix until it ships, so fewer people need help at all.
AI-first support: you'll own our AI assistant and help centres, and decide what AI handles and what needs a person. The goal: most questions answered in seconds, any time of day.
The team and the bar: you'll lead the agents who answer players, grow the team as volume grows, and keep quality high with weekly reviews. You'll also own the tricky cases, like account and payment questions, with clear rules for each.

What Success Looks Like

First 90 days: every launch is ready on day one, AI is answering most questions, and the top reasons players need help are tracked and shared with product every month.
First 6 months: fixes for the top 5 reasons players need help have shipped, fewer players need help at all, and the launch playbook runs without you having to push it.

Who You Are

You've built something from nothing, whether a team, a process, a product or a program, and you like an empty page more than a full rulebook.
You're at home with product and engineering. You can turn "players keep asking about X" into a clear problem the team can fix.
You use AI every day and have opinions on where it works and where it doesn't.
You notice the small details players feel, and you care about getting them right.
You're based in Toronto and can work from our King St W office most days.

Nice to Have

Experience in customer experience, support or community, especially at a consumer app, fintech, e-commerce or marketplace company.
An interest in iGaming or online gaming, as a player or from working in the space.
You've set up help-desk tools like Zendesk or Intercom, or an AI support assistant.
Comfort with account, payment or identity questions, and a steady hand when a player is upset.

Where This Takes You

Leadership: run a real function with goals, a team and a budget, and grow with it.
AI in practice: hands-on with AI support at a company that ships changes in days, not quarters.
Building: what you set up becomes the playbook for every brand we launch.

What We Offer

Competitive salary & raises: share in the upside you build
Performance bonus tied to results
Health spending account, gym membership, a work-from-anywhere month each year, and a gear and learning stipend
Everyone has the best AI tools available, and nobody has to justify using them

Hiring Process

Short video intro: a few questions, recorded on your own time
Intro call: meet the team, swap questions
Case: a real set of player questions and a short brief, under two hours
Final interview: meet the founders and hear where the role is going
Offer

Closing

We care more about your ability to learn and deliver than ticking every box. If you're close, apply!

Start date: As soon as you're ready.

We use AI to help screen and assess applications.

Apply About employer

More about this job

Responsibilities

Build and lead customer experience across the company’s consumer brands, including launch-ready help content, AI support, and a growing agent team. Track player support needs, partner with product and engineering to drive fixes, and manage complex account and payment cases while maintaining service quality.

Requirements

The candidate should have experience building a team, process, product, or program from scratch, be comfortable working with product and engineering, and use AI thoughtfully. The role is based in Toronto, with relevant customer support or experience, help-desk tooling, iGaming, and account or payment support experience considered advantageous.

Skills

Customer Experience
Customer Support
Team Leadership
AI Support
Help Center Management
Product Feedback
Process Development
Launch Readiness
Quality Assurance
Customer Service Operations
Zendesk
Intercom
Issue Resolution
Account Support
Payment Support
Identity Verification

Benefits

Performance Bonus
Health Spending Account
Gym Membership
Work-From-Anywhere Month
Gear Stipend
Learning Stipend
AI Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Support
AI Assistant
Help Center
Saved Replies
Launch Readiness
Launch Playbook
Product Feedback
Product and Engineering
Retention
Marketing
Support Agents
Quality Reviews
Zendesk
Intercom
iGaming
Consumer Apps
Account Support
Payment Support
Identity Verification
Player Experience
Odds Pricing
Market Data
Trading
Market Making
Acquisition
Media
Toronto

Report this job