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BETTER BUSINESS BUREAU

Business Development Specialist

Ottawa, ON, Canada

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Sep 30, 2026

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Original job description

$42,000 base salary + commission and bonuses. Expected first-year total compensation $55k - $65k. Top performers can earn six figures.

Job Posting Title: Ottawa BBB Business Development Specialist

Job Description

Are you...

Passionate about building relationships and fostering trust in the marketplace?
Motivated by meeting and exceeding sales goals while contributing to a purpose-driven organization?
Living in Ottawa and looking for a dynamic role where you can make an impact and enjoy a supportive work environment?

If so, BBB might be the perfect fit for you!

About Better Business Bureau:

Better Business Bureau (BBB) is a purpose-driven nonprofit organization that has been advancing trust in the marketplace for over 100 years. Our mission is to foster ethical relationships between businesses and consumers. With a start-up mindset and a century of experience, we’re proud to support businesses and consumers across the Ottawa region. We are committed to fostering a diverse and inclusive workplace where all team members can thrive.

As a BBB business development specialist, you will:

Expand BBB’s market share: Make approximately 125 calls daily to business owners and CEOs, discussing the benefits of BBB accreditation and building long-term relationships.
Achieve sales goals: Generate minimum monthly revenue goal and consistently meet or exceed weekly, monthly, and quarterly production targets.
Utilize lead generation tools: Effectively use BBB’s database to generate leads and consistently document all interactions in the CRM system.
Communicate the value of accreditation: Clearly explain the benefits of BBB accreditation by mastering the BBB-approved sales script and adapting it to each business owner's needs.
Manage the application process: Complete all BBB accreditation applications using the online platform and ensure accuracy at each stage of the process, collaborating with internal teams when needed.
Understand BBB’s mission: Develop a comprehensive understanding of BBB’s mission, vision, and the eight accreditation standards, and effectively communicate these to potential members.
Uphold sales ethics: Adhere to the BBB Sales Ethics Pledge to ensure integrity and trust in all interactions.
Engage in continuous learning: Participate in regular sales meetings, embrace coaching, and take advantage of training opportunities as requested by management.
Contribute to a positive work environment: Work in a supportive, inclusive, and collaborative team setting.
Work standard hours: Monday through Friday, 7:30 a.m. to 4:00 p.m., with some flexibility to meet business needs.
Support business operations: On occasion, assist the regional director with events and with other duties as assigned by the director of business development.

What you bring:

Education: High school diploma required.
Experience:
- Proven track record in B2B sales, customer service, and relationship building.
- Experience meeting and exceeding sales quotas.
Skills:
- Strong verbal communication skills, including a clear and professional telephone presence.
- Confident closing skills with the ability to discuss payment terms.
- Excellent written communication skills for responding to email inquiries professionally.
- Strong interpersonal skills and the ability to build meaningful relationships with business owners.
- Effective phone presentation and listening skills.
- Strong problem-solving and judgment skills.
- Ability to work well in a team and contribute to a positive team environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems.
- Bilingualism in English and French is an asset.

What we offer:

Competitive salary plus commission commensurate with experience.
Comprehensive health, dental, and vision insurance options.
Work life balance with a 37.5-hour work week.
Paid time off (PTO) and paid life insurance.
Career development resources and opportunities for continuous learning and development.
Downtown Ottawa office location.
Hybrid work environment.
Opportunities for continuous learning and development.

Join us in making a difference in the Ottawa region while building a rewarding and purpose-driven career!

At BBB, we value diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal employment opportunity employer and will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability, or veteran status.

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More about this job

Responsibilities

The Business Development Specialist is responsible for expanding market share by making high-volume daily calls to business owners to promote BBB accreditation. They must also manage the full accreditation application process while meeting or exceeding established sales and revenue targets.

Requirements

Candidates must have a high school diploma and a proven track record in B2B sales and relationship building. Proficiency in Microsoft Office and CRM systems is required, along with strong communication and closing skills.

Skills

B2B sales
Customer service
Relationship building
Sales quotas
Verbal communication
Closing skills
Written communication
Interpersonal skills
Phone presentation
Listening skills
Problem-solving
Judgment
Teamwork
Microsoft Office
CRM systems

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Paid life insurance
Career development resources

Visa sponsorship

Not detected in the job text

Keywords

Business Development
B2B Sales
CRM
Lead Generation
Accreditation
Nonprofit
Sales Targets
Relationship Management
Microsoft Office
Word
Excel
Outlook
Customer Service
Communication
Sales Ethics
Market Share
Networking
Account Management

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