Find work in Canada.

483,632 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 57 mins ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
…residential portfolios. That's proof you can use with any facilities director on day…
Added 1 hour ago
H
Designer
HRVST
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
This role reports directly to the Account Director. You’ll work in a dedicated pod on a shared set of clients, keeping strategy, scope and execution aligned across every project.
Added 1 hour ago
H
Developer
HRVST
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
This role reports directly to the Account Director. You’ll work in a dedicated pod on a shared set of clients, keeping strategy, scope and execution aligned across every project.
Added 1 hour ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping…
Added 1 hour ago
FH
Director, Clinical Operations (Community & Hospital)
Fraser Health
Surrey, BC
- Full-time
The Director, Clinical Operations provides leadership and direction on strategies, planning, design, implementation, delivery and assessment of assigned clinical department/service within…
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 2 hours ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
BGIS is seeking an Operational Technology (OT) Cybersecurity Lead to champion cybersecurity governance, risk management and operational security for client-facing Smart Building and OT…
Added 2 hours ago
Director, Commercial and Downstream Marketing
Sinopec Canada Energy Ltd.
Calgary, AB
Sinopec Canada is seeking an experienced commercial leader to join our organization as Director, Commercial and Downstream Marketing.
Added 5 hours ago
NB
Manager, Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
…underwriting and structuring complex credit solutions, managing risk, and supporting strategic client conversations across a broad range of industries within the Upper Mid-Market Commercial…
Added 5 hours ago
NB
Manager, Financial Solutions
National Bank of Canada
Nanaimo, BC
- Full-time
…applications, adjust them as needed, then present them to the Director, Financing Solutions before they are forwarded to the Credit Risk Management to ensure they meet the Bank's…
Added 6 hours ago
SD
Director of Estimation and Preconstruction
SAWW Developments
Vancouver, BC
- Full-time
About the RoleSAWW Developments is seeking an experienced Director of Estimating & Preconstruction to lead our estimating function while driving business growth across British Columbia.This…
Added 6 hours ago
CG
DIRECTOR, ENTERPRISE RISK MANAGEMENT AND INSURANCE | C.A.T. NORTH AMERICA
C.A.T. Global Inc.
Vaudreuil-Dorion, QC
- Full-time
Director, Enterprise Risk Management and Insurance – Vaudreuil-Dorion, QC – LinkedIn
Added 7 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
…creating a Scope of Work relevant to the event in conjunction with Director or Associate Director of Event Production. The Event Producer will create programs that meet the client’s needs…
Added 9 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…management, strategic planning, governance, stakeholder engagement, risk management, and the delivery of complex digital and data initiatives. The successful candidate will provide program…
Added 9 hours ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…security controls. The successful candidate will support the Director, Cyber Security Defence & Resilience, in strengthening cyber security resilience across the Agency and the broader…
Added 10 hours ago
RG
Maintenance Coordinator - Full Time
Responsive Group Inc.
Prescott, ON
- Full-time
Notifies the Executive Director of significant building/equipment malfunctions/problems.
Added 12 hours ago
Director of Corporate & Financial Services/Treasurer
the Town of the Blue Mountains
Thornbury, ON
The Director is accountable for the leadership and performance of the Corporate & Financial Services Department, including financial planning, budgeting, accounting, procurement, revenue…
Added 13 hours ago
WF
Senior Human Resources Manager, Total Rewards
West Fraser
Vancouver, BC
- Full-time
…supporting our North American operations, reporting directly to the Director, Corporate HR & Total Rewards. This position is responsible for leading and executing a wide range of corporate…
Added 13 hours ago
HH
Director, Finance and Health Records
Headwaters Health Care Centre
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…compassion, accountability, and teamwork. We are seeking a Director, Finance and Health Records who is motivated by purpose, values collaboration, and wants to make a meaningful impact in a…
Added 14 hours ago
N
Senior Product Manager
nesto
Montreal, QC
- Full-time
Cross-Functional Leadership - Work closely with Engineering, Design, Data Science, Risk, Compliance, and GTM to ensure every work stream is aligned. Be the connective tissue across teams.
Added 14 hours ago
NB
Wealth Management Associate
National Bank of Canada
Quebec, QC
- Full-time
Ensure adherence to compliance and risk management rules
Added 14 hours ago
NB
Trading Support Analyst
National Bank of Canada
Montreal, QC
- Full-time
Through its expertise and collaboration with multiple business units, the team contributes directly to operational excellence, risk management, and regulatory compliance.
Added 15 hours ago
AO
Operations and Finance Programs Director
Archdiocese of Winnipeg
Winnipeg, MB
- Full-time
…individual to join our team as Operations and Finance Programs Director. Reporting to the Moderator of the Curia, the Director oversees day-to-day operations and related finances for…
Added 15 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 15 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will translate complex business needs into structured requirements, improve business processes, support…

Better Talent

Property Operations Lead

Hamilton, ON, Canada

$65,000 to $75,000 USD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $75,000 USD / year
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Overview

Kasu Resorts is a luxury short-term rental portfolio operating across Florida, North Carolina, and Texas. We are a hospitality company first. The guest experience is our product, and everything we do operationally is designed to protect it.

We manage our properties so that every stay feels seamless from the first message to the last. That means maintaining our homes to a consistently high standard, anticipating operational needs, and holding ourselves and our partners accountable for keeping things running smoothly. Every Kasu Resorts property is held to the same standard, regardless of the market. Our guests choose us for the complete experience, not just the square footage.

Position Summary

Kasu Resorts is seeking a hospitality-driven, highly organized, and proactive Property Operations Lead to help deliver an exceptional guest experience across our growing luxury short-term rental portfolio.

Based in our Hamilton, Ontario office, you will report directly to the Director of Hospitality Operations and work closely with the Operations Assistant team. Your primary focus is ensuring that every guest interaction reflects the warmth, professionalism, and attention to detail that define the Kasu Resorts brand, while keeping the operational backbone of the portfolio running smoothly behind the scenes.

You will live in the guest experience daily. You will read guest messages, coach the team on tone and timing, step in when a situation calls for a personal touch, and make sure that the homes themselves are always ready to deliver on the promise we make when a guest books with us. When a guest has an issue, you take ownership. When a stay goes well, you look for what made it work and how to repeat it.

This role also carries responsibility for coordinating vendors, overseeing maintenance workflows, and ensuring quality standards are met across the portfolio. But everything operational in this role serves the same purpose: protecting and improving the guest experience.

This is not a passive oversight position. You will be expected to get into the details, ask thoughtful questions, solve problems, and take personal ownership of both the operational outcome and how the guest feels throughout their stay. You will also work directly alongside leadership, gaining daily visibility into how operational and hospitality decisions are made across a growing portfolio.

What You'll Do

Guest Experience and Hospitality

This is the heart of the role. You are responsible for ensuring that every guest who stays with Kasu Resorts feels genuinely welcomed, well cared for, and confident that someone is paying attention to their experience.

Work directly in the guest inbox alongside the Operations Assistant team, maintaining real-time visibility into guest communication across the portfolio
Review guest messaging for warmth, professionalism, personalization, accuracy, and timeliness, ensuring every touchpoint reflects the Kasu Resorts standard of hospitality
Provide real-time coaching and feedback to the Operations Assistant team on tone, empathy, and service instincts, not just procedural accuracy
Step in and communicate directly with guests when a situation calls for a more experienced or personal touch
Take full ownership of guest issues through resolution, ensuring the guest feels heard, valued, and taken care of at every step
Monitor the full guest journey, from pre-arrival through post-checkout, to identify moments where we can exceed expectations or where the experience is falling short
Ensure purchased upsells and special requests are properly coordinated and delivered with care, not just completed as a task
Track guest sentiment patterns, recurring feedback themes, and review trends to help leadership understand how hospitality is being received across the portfolio
Escalate matters involving financial, review, safety, or brand risk promptly and with clear context
Monitor upsell sequences, evaluate guest responses and conversion opportunities, and help leadership refine messaging while maintaining the overall strategy
Identify opportunities to improve how we communicate, anticipate guest needs, and create stays that guests remember and return for

Team Support and Accountability

Ensure the Operations Assistant team is supported, equipped, and consistently meeting the hospitality and communication standards that define the brand
Provide coaching that goes beyond process compliance, helping team members develop stronger hospitality instincts, better judgment in guest interactions, and confidence in handling a range of situations
Hold the team accountable when service standards or follow-through expectations are not being met, with clear and constructive feedback
Serve as a key escalation point for the Operations Assistant team when guest situations require additional judgment, experience, or authority

Operational Audits and Quality Control

Every operational process exists to support the guest experience. Auditing is how we make sure the work being done actually delivers on the standard we promise.

Regularly audit guest messaging, automations, upsell configurations, turnover documentation, cleaning checklists, property monitoring, and other operational processes
Confirm that processes are completed accurately and consistently, with a focus on the quality of execution and how it translates to the guest experience
Coordinate quality checks with cleaning teams and vendors to ensure the homes are not just serviced, but truly guest-ready: clean, well-stocked, and inviting
Identify recurring issues, missed steps, and quality gaps, especially those with the potential to impact guest satisfaction
Recommend improvements to operational processes and standard operating procedures when needed

Property Condition and Presentation

A home that is well maintained and thoughtfully presented is the foundation of a great guest experience. This role ensures every property looks, feels, and functions the way a guest expects when they book a Kasu Resorts stay.

Maintain the preventative maintenance calendar across the portfolio, ensuring tasks are completed on schedule, nothing lapses, and vendor access is coordinated to minimize guest disruption
Maintain visibility into open maintenance items and keep complex, recurring, high-priority, or unresolved issues moving toward resolution
Follow up directly when additional vendor oversight is required, and ensure significant findings are properly documented
Monitor the condition and presentation of each home, including soft goods (linens, towels, pillows), hard goods (kitchenware, dishes, cookware counts), outdoor furniture, amenities, and common-use areas
Ensure supply levels, restocking, and property refreshes are handled proactively so that no guest arrives to a home that feels neglected or underprepared
Escalate maintenance or condition issues that require leadership review or approval, presenting clear context and potential solutions rather than unresolved questions
Identify opportunities to consolidate vendor visits and improve preventative maintenance processes

Vendor and Contractor Coordination

Source vendors for larger, more complex, higher-value, or sensitive projects
Support the Operations Assistant team with routine vendor needs when additional guidance is required
Participate directly in scoping conversations with trades and contractors to ensure the correct work is being quoted
Gather and organize quotes, project scopes, timelines, and completion requirements for leadership review
Hold vendors accountable for communication, timelines, scope, and quality
Maintain professional vendor relationships while ensuring Kasu Resorts' standards are consistently met
Take an active role in resolving vendor issues before they have the chance to affect a guest's stay

Property Onboarding and Launch Support

Support the Director of Hospitality Operations and Operations Assistant team throughout the onboarding and launch of new properties
Help ensure each property is fully operational, properly documented, and guest-ready before going live, with particular attention to the first guest experience

Claims Coordination

Manage complex or higher-value property damage claims through the resolution process
Coordinate investigations, supporting documentation, vendor assessments, and repair quotes
Support the Operations Assistant team when claims fall outside the standard process or require additional judgment
Remain actively involved in each assigned claim through resolution

Operational Reporting

Prepare accurate and timely weekly operational updates covering maintenance backlogs, complex projects, preventative maintenance, incidents, recurring issues, and other portfolio priorities
Review expenses, orders, invoices, and project costs that require additional context or coordination before approval

Required Qualifications

A genuine commitment to hospitality and the guest experience, not just property management
Previous experience in hospitality, short-term rentals, property management, operations, or a related field
Experience coordinating vendors, contractors, maintenance work, or property-related projects
Working knowledge of property systems and trades, with the ability to follow repair conversations and recognize when information may be incomplete or inaccurate
Strong written and verbal communication skills with a warm, professional tone
Strong organizational, time-management, problem-solving, and follow-through skills
Ability to manage multiple properties, priorities, projects, and deadlines simultaneously
Comfortable supporting remotely located properties through vendors and operational teams
Proficiency with communication, scheduling, documentation, and project-management tools
Ability to work from the Kasu Resorts office in Hamilton, Ontario

Preferred Qualifications

Experience working with short-term rental platforms or property management systems
Familiarity with Guesty, Enso, Monday.com, Airtable, Turno, or Minut
A proactive approach and the ability to take initiative without waiting for step-by-step direction
Strong attention to detail and commitment to following tasks through completion
Good judgment and an understanding of when to make a decision and when to escalate
Confidence holding vendors and team members accountable with professionalism
Ability to ask thoughtful questions and obtain clear answers from trades, vendors, and team members
A solution-oriented mindset that looks for ways to improve, not just maintain
Ability to work collaboratively within established procedures while recognizing opportunities for improvement
An instinct for hospitality: you naturally think about how things feel from the guest's perspective

Compensation, Benefits & More

Compensation: $65,000–$75,000 annually, commensurate with experience
Benefits: Health insurance
Schedule: Full-time
Job Type: Permanent
Location: Hamilton, Ontario, in-office

Apply About employer

More about this job

Responsibilities

Lead guest communications and service recovery, coach the Operations Assistant team, and monitor the guest journey to uphold hospitality standards. Coordinate property maintenance, vendors, quality audits, claims, new-property launches, and operational reporting across the portfolio.

Requirements

Candidates need experience in hospitality, short-term rentals, property management, operations, or a related field, along with experience coordinating vendors, maintenance, or property projects. Strong communication, organization, problem-solving, follow-through, and property-systems knowledge are required, as is the ability to work from the Hamilton office.

Skills

Guest Experience Management
Hospitality
Team Coaching
Vendor Coordination
Property Maintenance
Preventative Maintenance
Quality Control
Operational Auditing
Project Coordination
Claims Management
Guest Communication
Problem-Solving
Organization
Time Management
Written and Verbal Communication
Property Management Systems

Benefits

Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Short-Term Rentals
Guest Experience
Hospitality
Property Operations
Guest Communication
Guest Sentiment
Upselling
Operations Assistant
Quality Control
Operational Audits
Standard Operating Procedures
Preventative Maintenance
Vendor Coordination
Contractor Management
Property Onboarding
Property Launch
Damage Claims
Maintenance Backlogs
Guesty
Enso
Monday.com
Airtable
Turno
Minut

Report this job