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Added 28 mins ago
LG
Territory Sales Repesentative - Canada
LeafFilter Gutter Protection
Calgary, AB
- Full-time
Added 28 mins ago
MI
Executive Chef
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Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by…
Added 28 mins ago
C
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- $30 to $32 CAD / hour
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QI
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CC
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Toronto, ON
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Added 28 mins ago
CC
Senior Data Scientist
Computer Consultants International, Inc.
Toronto, ON
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CCI is hiring a Software Data Analytics Specialist/Scientist to Lead the end-to-end development and delivery of ministry-specific Business Intelligence and analytics solutions,…
Added 28 mins ago
LG
Territory Sales Repesentative - Canada
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Mississauga, ON
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Added 28 mins ago
W
(CAN) Customer Service Manager
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- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 28 mins ago
P
Ingénieur(e) senior en gestion de projets et optimisation des ressources
PepsiCo
Levis, QC
- Full-time
The Supply Chain Transformation and Engineering team is looking for a Project Engineer to support and lead capital investments for the PFC division, mainly for the Frito Lay Lauzon plant as…
Added 58 mins ago
MS
Human Resources Manager
Movement Search & Delivery
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- $130,000 to $140,000 CAD / year
- Full-time
…building relationships with employees, and helping managers lead effectively. You’ll partner closely with plant leadership to support daily operations while strengthening the site’s people…
Added 1 hour ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
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Added 1 hour ago
RM
Supervisor, Centralized Scheduling
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Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
Added 1 hour ago
T
Podcast Producer – Sociology Series
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…episode releases. You will collaborate closely with the editorial lead to shape the show's direction, coordinate guest bookings, and ensure a seamless workflow for both audio and video…
Added 1 hour ago
O
Marketing & Business Development Associate
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Monitor lead generation, conversion rates, customer engagement, and pipeline performance.
Added 1 hour ago
BS
Bilingual Director, Communications and Marketing
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- $128,000 to $165,000 CAD / year
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Lead experienced communications and marketing professionals while supporting their development and performance.
Added 2 hours ago
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General Manager (Contract)
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Red Deer, AB
- $61,500 to $81,500 CAD / year
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Added 2 hours ago
IR
Tax Director
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Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $180,000 CAD / year
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We are currently seeking a Director, Tax to lead the tax team at a growing organization.
Added 2 hours ago
TC
Coordonnateur / Coordonnatrice de Magasin de Détail Temps Plein Winners/HomeSense - Méga Centre
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- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 3 hours ago
H
Associate Project Manager/Estimator, Service
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Lead a culture of safety, adhere to and sponsor safety rules and procedures
Added 3 hours ago
OA
Field Marketing Manager-Acheson, AB
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Added 3 hours ago
GF
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Our client is currently seeking a LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT.

Betty

VIP Team Manager | Betty CA

Toronto, ON, Canada

$110,000 to $140,000 CAD / year

Apply About employer

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Job details

Pay: $110,000 to $140,000 CAD / year
Experience: 4+ years of experience in VIP Account Management, high-value customer management, premium hospitality, online gaming, or a comparable customer-focused environment.
Posting language: English
Posted: Oct 8, 2026

Original job description

About Us:
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.

Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.

Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

We are honest - we value honesty in all aspects.
Bring the Olives - we offer premium customer experience.
Think Big - we believe in always striving for more.

About the role:

As a VIP Manager at Betty, you will lead a team of VIP Account Managers responsible for delivering exceptional, personalized experiences to our highest-value players. You will be accountable for the performance, development, and effectiveness of the Account Management team and the overall health of the VIP business.

Responsible Gaming and regulatory compliance will remain at the heart of every decision. You will ensure Account Managers balance strong commercial performance with sustainable player relationships and responsible VIP management.

As a people leader, you will also work closely with VIP leadership and cross-functional partners including Responsible Gaming, Compliance, Risk, CRM, Customer Support, Payments, Product, and BI to continuously improve the VIP experience and Betty’s overall VIP proposition.

Key Responsibilities:

Lead, coach, mentor, and develop a team of VIP Account Managers, setting clear goals and performance expectations.
Own the overall performance and health of the team’s VIP portfolios, monitoring revenue, retention, engagement, and player-health metrics.
Translate performance data into actionable strategies to retain valuable players, strengthen relationships, and sustainably grow player value.
Ensure rewards, incentives, gifts, and VIP experiences are used strategically, balancing player experience, loyalty, and commercial value.
Keep Responsible Gaming and regulatory compliance at the heart of VIP operations, ensuring adherence to AML, Source of Funds, affordability, and player-wellbeing requirements.
Drive operational excellence by monitoring productivity, service levels, portfolio coverage, and quality, while improving processes and supporting capacity planning.

Requirements:

4+ years of experience in VIP Account Management, high-value customer management, premium hospitality, online gaming, or a comparable customer-focused environment.
Demonstrated people-management experience, preferably leading Account Managers, relationship managers, or customer-facing teams.
Strong coaching and people-development skills with the ability to improve both individual and team performance.
Strong understanding of the online gaming/iGaming industry and the dynamics of managing high-value players.
Strong commercial acumen and an understanding of the relationship between player activity, revenue, rewards, retention, and profitability.
Excellent analytical skills with the ability to interpret player and portfolio performance data and turn insights into action.
Strong Excel and reporting capabilities.
Confident managing difficult conversations, escalations, and complex player situations.
Willing and able to travel as required to support VIP events, team operations and broader business needs.

What we offer:

Discretionary bonus
Premium Health insurance
Career and skills development opportunities
Fun and collaborative team environment
Exclusive employee discounts and perks through Perkopolis

The salary range for this role is CAD 110,000 to CAD 140,000 per year, depending on experience, qualifications and location. Final compensation will be determined based on job related skills and business needs.

This is a new role within our team.

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop a team of VIP Account Managers to deliver exceptional, personalized experiences to high-value players. Monitor portfolio performance, ensure regulatory compliance, and drive sustainable revenue growth through strategic player engagement.

Requirements

Requires 4+ years of experience in VIP account management, premium hospitality, or online gaming with demonstrated people-management skills. Candidates must possess strong analytical abilities, commercial acumen, and proficiency in Excel for reporting and performance tracking.

Skills

VIP Account Management
People management
Coaching
Mentoring
Performance management
Data analysis
Revenue growth
Retention strategies
Responsible gaming
Regulatory compliance
Excel
Reporting
Stakeholder management
Customer experience
Risk management

Benefits

Discretionary bonus
Premium health insurance
Career and skills development opportunities
Exclusive employee discounts and perks

Visa sponsorship

Not detected in the job text

Keywords

VIP Management
iGaming
Online Casino
Account Management
Revenue Growth
Retention
Responsible Gaming
Compliance
AML
Source of Funds
Data Analysis
Excel
Performance Metrics
Customer Experience
Leadership
Mentoring
Stakeholder Management
Risk Management
CRM
Business Intelligence

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