Application Support Specialist-Intermediate (Helpdesk experience)
- Toronto, ON, Canada
Contract
Applications open in a new tab.
Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Job Role: Application Support Specialist-Intermediate (Helpdesk experience)
Location : Toronto, ON/Onsite
Position Type : Contract Role
Start Date
2026-09-01
End Date
2027-05-10
5 days Onsite
Mandatory in-person interview.
Ideal Candidate Rate: CAD 35-38/Hr (Depending on the experience)
Note: Looking for French Bilingual Candidate. Advanced verbal and written communication skills in French)
Must Have:
- Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
- Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
- Advanced verbal and written communication skills (in both English and French for Bilingual agents)
- Demonstrated experience with providing support for a digital system or website
- Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to nontechnical users
- Excellent analytical, problem-solving, and decision-making skills
Nice to Have:
- Experience and understanding of the public sector and government’s role in providing services to the public
More about this job
Responsibilities
Support end users with IT, website, and digital system issues, using IVR software and digital tools to track inquiries. Escalate complex application issues to technical teams, report findings, and communicate solutions to nontechnical users.
Requirements
Candidates must have help desk experience supporting end users, experience with IVR and digital inquiry-tracking tools, and experience supporting a digital system or website. The role requires strong analytical, problem-solving, and decision-making skills; bilingual candidates must have advanced written and verbal communication skills in both French and English.
Skills
- Help Desk Support
- Application Support
- End-User Support
- Interactive Voice Response (IVR)
- Digital Tools
- Website Support
- IT Troubleshooting
- Issue Reporting
- Analytical Skills
- Problem-Solving
- Decision-Making
- Written Communication
- Verbal Communication
- French
- English
- Public Sector Services
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Government & Public Sector
Keywords
- Application Support
- Help Desk
- End-User Support
- Interactive Voice Response (IVR)
- Digital Tools
- Inquiry Tracking
- Digital Systems
- Website Support
- IT Issues
- Technical Escalation
- Application Issues
- Troubleshooting
- Analytical Skills
- Problem-Solving
- Decision-Making
- French
- English
- Public Sector
- Government Services