Bilingual Customer Service Representative
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- Minimum 1 year of customer service experience
- Posting language
- English
- Posted
Original job description
Contract-to-Hire | $25.50/hour | 24/7 Shift Rotation
We are hiring Bilingual Customer Service Representatives to join a large national call centre in Toronto. In this role, you will handle phone and email inquiries related to building maintenance and specialized services, delivering high-quality support to stakeholders in a fast-paced environment.
This is a fully onsite, contract-to-hire opportunity with comprehensive training and shift rotation across mornings, afternoons, and nights and weekends.
Shift Details
- Shift duration: 8 hours (30-minute unpaid break)
- Shift Timings:
- Morning: 8:00 AM – 4:00 PM
- Afternoon: 4:00 PM – 12:00 AM
- Night: 12:00 AM – 8:00 AM
- Must be available for rotating shifts, including weekends and holidays
- Training: 6–8 weeks (day shift)
Key Responsibilities
- Handle inbound calls and emails related to service requests, inquiries, and complaints
- Accurately document interactions and maintain detailed notes
- Resolve customer issues professionally, including complex and escalated cases
- Liaise with internal teams and stakeholders to ensure timely resolution
- Process and manage service requests and communications
- Deliver exceptional customer service through clear written and verbal communication
- Manage call flow independently while maintaining quality and productivity standards
- Adhere to organizational policies and best practices
Qualifications & Requirements
- Fluent in English and French (spoken and written)
- Minimum 1 year of customer service experience
- Typing speed of at least 40 WPM
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Strong problem-solving and decision-making skills
- Excellent organizational and multitasking abilities
- Strong interpersonal skills and team-oriented mindset
- Ability to work independently in a high-volume call centre environment
- Enhanced Reliability Clearance required
AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
More about this job
Responsibilities
Handle inbound phone and email inquiries, service requests, and complaints, documenting interactions and resolving issues, including escalated cases. Coordinate with internal teams and stakeholders to manage requests and ensure timely resolution while meeting customer service, quality, and productivity standards.
Requirements
Applicants must be fluent in spoken and written English and French, have at least one year of customer service experience, type at least 40 WPM, and be proficient in Microsoft Office. Strong problem-solving, decision-making, organizational, multitasking, and interpersonal skills are required, along with the ability to work independently in a high-volume call centre; Enhanced Reliability Clearance is also required.
Skills
- English-French Fluency
- Customer Service
- Call Centre Support
- Written Communication
- Verbal Communication
- Problem-Solving
- Decision-Making
- Organization
- Multitasking
- Interpersonal Skills
- Teamwork
- Microsoft Office
- Typing
- Call Management
- Issue Resolution
- Documentation
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
Keywords
- Customer Service
- Bilingual
- English
- French
- Call Centre
- Inbound Calls
- Email Inquiries
- Service Requests
- Building Maintenance
- Specialized Services
- Complaint Resolution
- Escalation Management
- Customer Support
- Interaction Documentation
- Microsoft Office
- Outlook
- Word
- Excel
- 40 WPM Typing
- Problem-Solving
- Decision-Making
- High-Volume Environment
- Rotating Shifts
- Weekend Availability
- Holiday Availability
- Enhanced Reliability Clearance
- Contract-to-Hire