Cyara Developer / Senior Tester (Cyara Automation)
- Toronto, ON, Canada
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Original job description
Job Role: Cyara Developer / Senior Tester (Cyara Automation)
Location : Downtown, ON /Hybrid
Position Type : Contract Role
Contract Duration: 12 months
3 days Onsite in a week
Ideal Candidate Rate: CAD 65-70/Hr (Depending on the experience)
Candidate should be responsible for designing and building Cyara automation for IVR and contact flow validation, executing functional and regression testing, and supporting defect triage throughout the testing lifecycle.
Top Skills:
- Cyara Automation
- IVR Testing
- Contact Flow Validation
- Functional & Regression Testing
- Defect Triage
Must Have:
- Strong hands-on experience with Cyara.
- Design and build automated test scenarios using Cyara.
- Experience designing and building Cyara automation, rather than only executing existing automated tests.
- Experience testing IVR and Contact Centre flows.
- Strong experience with functional and regression testing.
- Validate IVR and contact flow behaviour against defined requirements and expected outcomes.
- Experience with defect identification, tracking, and triage.
- Participate in defect triage and work with relevant teams to support issue resolution.
- Ability to analyze testing results and troubleshoot failed test scenarios.
- Strong communication and collaboration skills within technical delivery teams.
Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
More about this job
Responsibilities
Design and build Cyara automation and test scenarios to validate IVR and contact centre flows against requirements and expected outcomes. Execute functional and regression testing, analyze results, troubleshoot failures, and support defect triage and resolution throughout the testing lifecycle.
Requirements
Requires strong hands-on Cyara experience, including designing and building automation rather than only running existing tests, and experience testing IVR and contact centre flows. Candidates should have strong functional and regression testing skills, be able to identify and analyze defects, and communicate and collaborate effectively with technical delivery teams.
Skills
- Cyara Automation
- IVR Testing
- Contact Flow Validation
- Functional Testing
- Regression Testing
- Defect Triage
- Automated Test Scenario Design
- Test Execution
- Defect Identification
- Defect Tracking
- Test Result Analysis
- Troubleshooting
- Communication
- Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Cyara
- Cyara Automation
- IVR
- Contact Centre
- Contact Flow Validation
- Automated Testing
- Test Scenario Design
- Functional Testing
- Regression Testing
- Defect Identification
- Defect Tracking
- Defect Triage
- Test Lifecycle
- Test Result Analysis
- Troubleshooting
- Requirements Validation
- Technical Delivery