Project Manager/Leader – Senior (ServiceNow/ITSM exp)
- Toronto, ON, Canada
Contract
Applications open in a new tab.
Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Job Role: Project Manager/Leader – Senior (ServiceNow/ITSM exp)
Location : Toronto, ON/Hybrid
Position Type : Contract Role
Start Date
2026-11-16
End Date
2027-05-14
Hybrid: Up to 3 days Onsite
Public Sector Experience: Preferred
Ideal Candidate Rate: CAD 100-105/Hr (Depending upon the experience)
Certifications Required:
- ServiceNow Certified System Administrator (CSA)
Must Have:
- Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
- Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
- Minimum five (5) years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities.
- Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
- Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.
Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
More about this job
Responsibilities
Assess current-state processes and develop future-state ITSM operating models, governance frameworks, process improvements, and service management practices. Design and implement ServiceNow integrations, and establish and support enterprise release governance, including planning, coordination, risk assessment, and post-release reviews.
Requirements
Requires at least five years of hands-on ServiceNow experience in configuration, customization, administration, and ITSM implementation, along with experience designing integrations and supporting enterprise release governance. A ServiceNow Certified System Administrator certification is required; public sector experience is preferred.
Skills
- ServiceNow
- IT Service Management
- ITSM Operating Models
- Governance Frameworks
- Process Improvement
- ServiceNow Configuration
- ServiceNow Customization
- ServiceNow Administration
- ServiceNow Implementation
- ServiceNow APIs
- Systems Integration
- Release Governance
- Release Planning
- Risk Assessment
- Dependency Management
- Change Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Government & Public Sector
Keywords
- ServiceNow
- IT Service Management
- ITSM
- ServiceNow Certified System Administrator
- CSA
- ServiceNow APIs
- DPRM
- Change Management
- CMDB
- SPM
- DevOps
- CI/CD Pipelines
- Enterprise Systems
- Release Governance
- Release Planning
- Release Calendars
- Risk Assessment
- Dependency Management
- Deployment Coordination
- Post-Release Reviews
- Cloud Services
- Network Infrastructure
- Cybersecurity Controls
- Telecommunications
- Collaboration Platforms
- Information Management
- Public Sector