Job Title: Senior IVR Developer (Amazon Connect)
Employment Type: Contract
Duration: 1 Year
Location: Toronto
Rate: Open
Hybrid- 3 days Onsite/ Week
Must haves:
- 5+ years of software development experience
- 3+ years of hands-on IVR development
- Amazon Connect experience in enterprise environments
- Experience delivering CCaaS / Contact Centre Transformation projects
- AWS skills: Lambda, API Gateway, S3, DynamoDB, IAM, CloudWatch, EventBridge, SNS, SQS
- Proficiency in Python, Node.js, Java, or JavaScript
- Strong integration knowledge: REST, JSON, OAuth, JWT
- Agile delivery experience
Nice to have:
- Financial services or banking background
- Amazon Lex, Conversational AI, or Agentic AI experience
- AWS certifications
Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
