Senior IVR Developer (Amazon Connect)
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- 5+ years of software development experience
- Posting language
- English
- Posted
Original job description
Job Title: Senior IVR Developer (Amazon Connect)
Employment Type: Contract
Duration: 1 Year
Location: Toronto
Rate: Open
Hybrid- 3 days Onsite/ Week
Must haves:
- 5+ years of software development experience
- 3+ years of hands-on IVR development
- Amazon Connect experience in enterprise environments
- Experience delivering CCaaS / Contact Centre Transformation projects
- AWS skills: Lambda, API Gateway, S3, DynamoDB, IAM, CloudWatch, EventBridge, SNS, SQS
- Proficiency in Python, Node.js, Java, or JavaScript
- Strong integration knowledge: REST, JSON, OAuth, JWT
- Agile delivery experience
Nice to have:
- Financial services or banking background
- Amazon Lex, Conversational AI, or Agentic AI experience
- AWS certifications
Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
More about this job
Responsibilities
Develop IVR solutions using Amazon Connect and deliver contact center transformation projects in enterprise environments. Build and support integrations with AWS services and APIs as part of Agile delivery.
Requirements
Requires at least five years of software development experience and three years of hands-on IVR development, including enterprise Amazon Connect experience. Candidates should have AWS, programming, REST/JSON, OAuth/JWT, and Agile delivery skills; financial services experience, conversational AI, and AWS certifications are preferred.
Skills
- IVR Development
- Amazon Connect
- AWS Lambda
- API Gateway
- Amazon S3
- DynamoDB
- AWS IAM
- Amazon CloudWatch
- Amazon EventBridge
- Amazon SNS
- Amazon SQS
- Python
- Node.js
- Java
- JavaScript
- REST Integrations
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Senior IVR Developer
- Amazon Connect
- IVR Development
- Contact Center Transformation
- CCaaS
- AWS
- AWS Lambda
- API Gateway
- Amazon S3
- DynamoDB
- AWS IAM
- Amazon CloudWatch
- Amazon EventBridge
- Amazon SNS
- Amazon SQS
- Python
- Node.js
- Java
- JavaScript
- REST
- JSON
- OAuth
- JWT
- Agile
- Financial Services
- Banking
- Amazon Lex
- Conversational AI
- Agentic AI
- AWS Certifications