Site Support technician (Bilingual French)
- Montreal, QC, Canada
Contract
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Job details
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- Contract
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- Posting language
- English
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Original job description
Job Role: Site Support technician (Bilingual French)
Location : Montreal, Quebec/Onsite
Position Type : Contract Role
Duration: 1 year contract + extensions
5 Days Onsite
Bilingual: French and English
On-call rotation one week.
Note: Looking candidates local to Montreal Quebec
Must Have:
- Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes)
- Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting
- Demonstrated technical understanding of a broad range IT infrastructure environment
- Azure Intune is a plus
- Strong understanding of effective customer service
- Relevant technical knowledge of Windows 11 and Client Office suite of products
- Ability to troubleshoot and resolve desktop hardware faults
- Build new laptop and have sufficient knowledge on the imaging process
- Mobile support: iOS and Android
- Basic printer support
Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
More about this job
Responsibilities
Provide ongoing onsite and remote technical support and maintenance for production and development systems, software products, and configured services across various platforms. Troubleshoot hardware and software issues at L1 and L2 levels, support servers and networks, build and image laptops, and assist with mobile devices and printers.
Requirements
Candidates must have broad IT infrastructure knowledge, strong customer service skills, and technical knowledge of Windows 11 and Microsoft Office. The role also requires the ability to troubleshoot desktop hardware, understand laptop imaging, and provide basic iOS, Android, and printer support; Azure Intune is an asset.
Skills
- Technical Support
- Hardware Troubleshooting
- Software Troubleshooting
- Windows 11
- Microsoft Office
- Laptop Imaging
- Desktop Hardware Support
- Mobile Device Support
- iOS
- Android
- Printer Support
- Azure Intune
- Customer Service
- IT Infrastructure
- Server Support
- Network Support
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- IT Support
- Site Support
- L1 Troubleshooting
- L2 Troubleshooting
- IT Infrastructure
- Production Systems
- Development Systems
- Configured Services
- Hardware Support
- Software Support
- Operating Systems
- Servers
- Networks
- Windows 11
- Microsoft Office
- Azure Intune
- Laptop Imaging
- Desktop Hardware
- iOS
- Android
- Printer Support
- Customer Service
- On-Call Rotation
- French
- English