Site Support technician (Bilingual French)
- Saguenay, QC, Canada
Contract
Applications open in a new tab.
Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Job Role: Site Support technician (Bilingual French)
Location : Saguenay, QC/Onsite
Position Type : Contract Role
Duration: 1 year contract + extensions
5 Days Onsite
Bilingual: French and English
On-call rotation one week.
Note: Looking candidates local to Saguenay, QC
Personal Vehicle required:
- Millage reimbursed
- Insurance (per vehicle)
Must Have:
- Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes)
- Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting
- Demonstrated technical understanding of a broad range IT infrastructure environment
- Azure Intune is a plus
- Strong understanding of effective customer service
- Relevant technical knowledge of Windows 11 and Client Office suite of products
- Ability to troubleshoot and resolve desktop hardware faults
- Build new laptop and have sufficient knowledge on the imaging process
- Mobile support: iOS and Android
- Basic printer support
- French is mandatory
More about this job
Responsibilities
Provide ongoing remote and onsite technical support and maintenance for production and development systems, software, and configured services. Troubleshoot hardware and software issues at the L1 and L2 levels, implement operating-system-level technology, and support laptops, mobile devices, and printers.
Requirements
Candidates must be bilingual in French and English, have broad IT infrastructure knowledge, and be familiar with Windows 11 and Microsoft Office. The role also requires desktop troubleshooting, laptop imaging, basic iOS and Android support, printer support, a personal vehicle, and participation in an on-call rotation.
Skills
- Technical Support
- Hardware Troubleshooting
- Software Troubleshooting
- Windows 11
- Microsoft Office
- Laptop Imaging
- Desktop Hardware Repair
- Azure Intune
- iOS Support
- Android Support
- Printer Support
- Customer Service
- IT Infrastructure
- Server Support
- Network Support
- French
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Technical Support
- L1 Troubleshooting
- L2 Troubleshooting
- IT Infrastructure
- Production Systems
- Development Systems
- Hardware Support
- Software Support
- Operating Systems
- Windows 11
- Microsoft Office
- Azure Intune
- Laptop Imaging
- Desktop Hardware
- Server Support
- Network Support
- iOS
- Android
- Printer Support
- Customer Service
- Onsite Support
- Remote Support
- On-Call Rotation
- French
- English