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Added 1 month ago
BILINGUAL CLIENT SUPPORT SPECIALIST, CLIENT RELATIONSHIP & SUPPORT
Beyond Bilingual Inc.
Mississauga, ON
Full-time
BILINGUAL CLIENT SUPPORT SPECIALIST, CLIENT RELATIONSHIP & SUPPORT - HYBRID
Added 5 days ago
Mortgage Portfolio Specialist (Bilingual)
Peoples Group
Toronto, ON · Vancouver, BC
Full-time
…that ensure the smooth day-to-day functioning of the Portfolio Specialist team. Responsibilities include managing shared inboxes, generating client statements, updating internal banking…
Added 1 month ago
Bilingual Specialist, Disability & Leave Management
McCarthy Tétrault LLP
Toronto, ON
Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 1 month ago
Bilingual Specialist, Disability & Leave Management
McCarthy Tétrault LLP
Montreal, QC
Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 27 days ago
Customer Sales Support Specialist (Bilingual - French/English)
Tandem Diabetes Care
Remote, Canada
Full-time · Remote
Customer Sales Support Specialists are also responsible for:
Added 1 month ago
Customer Sales Support Specialist (Bilingual - French/English)
Tandem Diabetes Care
Remote, Canada
Full-time · Remote
Customer Sales Support Specialists are also responsible for:
Added 1 month ago
Bilingual Automotive Fixed Ops Specialist - Training and Implementation
PBS Systems
Montreal, QC
As a DTO Bilingual Trainer – Fixed Ops, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will…
Added 9 days ago
Bilingual Automotive Fixed Ops Specialist - Training and Implementation
PBS Systems
Montreal, QC
As a DTO Bilingual Trainer – Fixed Ops, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will…
Added 19 days ago
Bilingual Data Specialist
Medavie
Toronto, ON · Montreal, QC · NS · NB · ON · PE · NL · MBC ON Local Office Etobicoke
Full-time
Reporting to the Team Leader, Client Solutions, you will be responsible for managing interfaces and administering eligibility files for the group insurance business. In this role, you will…
Added 1 month ago
Spécialiste ingénierie Systèmes MAP, Ligne Finale (Fin de semaine) / Systems Engineering Specialist MAP, Final Line (Weekend)
Airbus Aircraft
Montreal, QC
Full-time
Représenter l'ingénierie système pendant le processus de livraison de l'avion avec l'équipe d'acceptation de l'avion client;
Added 27 days ago
Spécialiste ingénierie Systèmes MAP, Ligne Finale (Fin de semaine) / Systems Engineering Specialist MAP, Final Line (Weekend)
Airbus
Montreal, QC · Mirabel, QC
Full-time
Représenter l'ingénierie système pendant le processus de livraison de l'avion avec l'équipe d'acceptation de l'avion client;
Added 1 month ago
Bilingual Commercial Contracts Specialist
Procom
Toronto, ON
Full-time
Procom is looking to add a Bilingual Commercial Contracts Specialist to the team. This is a high-visibility, high-impact role sitting within the Growth Office, reporting to the CRO with a…
Added 12 days ago
Bilingual Talent Acquisition Specialist (Term - 22 Months)
Canadian Medical Protective Association
Ottawa, ON
Full-time
■ TALENT ACQUISITION SPECIALIST (BILINGUAL ESSENTIAL)
Added 15 days ago
Bilingual Talent Acquisition Specialist (English/French)
Scout Talent
Vancouver, BC · Greater Vancouver Metropolitan Area
$70,000 to $85,000 CAD / year
Full-time
We have an exciting opportunity for a full-time Bilingual Talent Acquisition Specialist to join our team on a hybrid work model in our downtown Vancouver, North American headquarters. This…
Added 1 month ago
Bilingual B2B Customer Support Specialist I - Dental
Teleperformance
Remote, Canada
Full-time · Remote
We cultivate lasting client relationships and make positive contributions to our local communities.
Added 11 days ago
Senior Specialist, Operations Management-Bilingual
CIBC
Montreal, QC
Full-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 12 days ago
Senior Specialist, Operations Management-Bilingual
CIBC
Montreal, QC
Full-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 26 days ago
Client Services Officer
Haventree Bank
Toronto, ON · AB
Full-time
Reporting to the Senior Manager, Client Experience, the position is responsible for delivering exceptional customer service and operational support. This role involves assisting clients…
Added 1 month ago
Onboarding Specialist (Contract)
TMX Group
Toronto, ON
$70 to $75 CAD / hour
Full-time
Onboarding Specialist is a master at increasing product adoption and enabling customers' success through in-depth product understanding. They greet new customers in onboarding calls, often…
Added 1 month ago
Onboarding Specialist (Contract)
TMX Group
Toronto, ON
$70 to $75 CAD / hour
Full-time
Onboarding Specialist is a master at increasing product adoption and enabling customers' success through in-depth product understanding. They greet new customers in onboarding calls, often…
Added 2 months ago
Senior Business Solutions Specialist
Maxa
Montreal, Quebec
As a Senior Business Solutions Specialist, you’ll sit at the strategic intersection of client success and technical architecture, translating complex business imperatives into high-impact…
Added 1 month ago
Senior Platform Engineering Specialist
CGI
Toronto, ON
Full-time
Success in this role requires curiosity, adaptability, strong engineering fundamentals, and a passion for continuous learning. Rather than specializing in a single technology stack, you…
Added 1 month ago
Senior Data Platform Engineering Specialist
CGI
Toronto, ON
Full-time
Success in this role requires curiosity, adaptability, strong data engineering fundamentals, and a passion for continuous learning. Rather than specializing strictly in a single technology…
Added 2 months ago
Senior Financial Solutions Specialist
Maxa
Montreal, Quebec
As a Senior Financial Solutions Specialist, you’ll sit at the strategic intersection of client success and technical architecture, translating complex business imperatives into high-impact…
Added 24 days ago
Support Specialist (Spanish Speaking)
Terra Dygital
Vancouver, BC
$60,000 to $75,000 CAD / year
Full-time
As a Bilingual Support Specialist (Spanish), your expertise in problem-solving is matched by your dedication to providing outstanding customer service to clients and fellow technicians. You…

Beyond Bilingual Inc.

BILINGUAL CLIENT SUPPORT SPECIALIST, CLIENT RELATIONSHIP & SUPPORT

Mississauga, ON, Canada

Job type: Full-time
Posting language: English
Posted: Aug 19, 2026

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Original job description

Date posted: August 19, 2026

Job description:

BILINGUAL CLIENT SUPPORT SPECIALIST, CLIENT RELATIONSHIP & SUPPORT - HYBRID

Full-Time, PERM

Location: Mississauga-HYBRID Hours: Monday-Friday 8:30 am-5:00 pm, 1 hour lunch

Salary: Up to 65K

Client

Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented professional to join their Customer Service team.

Summary

The Client Support Specialist, Client Relationship & Support is responsible for executing day-to-day Manufacturer Account activities for an assigned portfolio of customer accounts, including manufacturers, hospitals, and healthcare partners. The role supports the Director of Customer Service by managing and coordinating manufacturer programs, building strong client relationships, supporting business reviews and performance reporting, resolving customer inquiries, and delivering exceptional customer service that supports organizational and patient care priorities.

PERKS:

Health Benefits provided day 1
Tuition reimbursement
Yearly Bonus
DPSP
Opportunity for Growth to Supervisory roles or Project Management positions
3 weeks' vacation
Personal/sick days + client is flexible
Beautiful Workspace
Great work culture

Key Objectives

Manage and coordinate manufacturer programs and activities for an assigned portfolio of customer accounts.
Support the onboarding of new manufacturers and products and help ensure customers receive a consistently high level of service.
Act as backup support when the Director of Customer Service is unavailable, as required.
Coordinate with the client's 3PL logistics provider, manufacturers, members, hospitals, and other stakeholders to support smooth business operations.
Schedule annual business reviews and recurring client meetings and compile presentation data and performance information for manufacturer and customer reviews.
Provide customer service support, ensuring inquiries and concerns receive timely follow-up, analysis, and resolution.
Provide key performance data and reports to manufacturers on a regular basis.
Provide allocation support to members and support product updates, backorder management, product alerts, and special-order requirements.
Serve as a primary Client Relationship and Support contact for assigned customers, providing responsive, professional, and solution-oriented service.
Communicate clearly regarding account status, issue management, resolution details, and timelines.
Build and maintain positive customer relationships through proactive communication and timely issue resolution.
Provide bilingual English/French customer support, as required.
Investigate and resolve manufacturer issues while collaborating with Customer Service, Financial Services, Operations, and other internal and external stakeholders.
Attend manufacturer and hospital meetings as a Client Relationship subject matter expert and support relationship-management initiatives.
Maintain accurate customer account records, files, issue-management documentation, and ERP data.
Provide timely updates on customer and industry trends to support reporting and departmental decision-making.
Adhere to established service levels, internal controls, policies, and standardized processes while identifying opportunities for automation and continuous improvement.

Requirements

Post-secondary education in Business Administration, Marketing, Communications, Healthcare Administration, Supply Chain, or a related field is preferred.
2-3+ years of experience in customer service, client services, account management, customer success, sales support, or relationship management is preferred.
Experience managing or supporting a portfolio of B2B customer accounts and building strong long-term client relationships is strongly preferred.
Experience coordinating client meetings, business reviews, presentations, performance reporting, and issue resolution would be considered an asset.
Experience supporting manufacturers, hospitals, pharmacies, healthcare partners, distributors, or other complex customer environments would be an asset.
Strong proficiency with ERP systems, Microsoft Office, Excel, PowerPoint, and customer/account management tools.
Excellent written and verbal communication skills with the confidence to communicate professionally with clients and internal stakeholders.
Strong relationship-building, customer service, problem-solving, and organizational skills.
Excellent attention to detail with the ability to prepare accurate reports, presentation data, customer records, and follow-up documentation.
Ability to manage multiple priorities, work independently, and coordinate activities across internal and external stakeholders.
Experience in pharmaceutical, healthcare, hospital, distribution, supply chain, or another service-focused industry would be considered an asset.
Bilingual English/French language skills are essential for this role.

Work Location: Hybrid remote in Mississauga, ON

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More about this job

Responsibilities

The role involves managing manufacturer account activities and coordinating programs for a portfolio of healthcare partners and hospitals. Key duties include conducting business reviews, resolving customer inquiries, and providing bilingual support to ensure smooth business operations.

Requirements

Candidates should have 2-3+ years of experience in customer or account management, preferably within the pharmaceutical or healthcare industry. Essential requirements include bilingual English/French proficiency and strong skills in ERP systems and Microsoft Office.

Skills

Bilingual English/French
Account Management
ERP Systems
Microsoft Excel
Microsoft PowerPoint
Performance Reporting
B2B Customer Service
Issue Resolution
Supply Chain Coordination
Business Review Coordination
Stakeholder Management

Benefits

Health Benefits
Tuition reimbursement
Yearly Bonus
DPSP
Opportunity for Growth
3 weeks' vacation
Personal/sick days

Visa sponsorship

Not detected in the job text

Keywords

Pharmaceutical
Healthcare Administration
Supply Chain
B2B
ERP
Microsoft Office
3PL Logistics
Manufacturer Programs
Account Management
Bilingual
French
English
Performance Reporting
Business Reviews
Distribution Channel

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