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Added 3 months ago
Spécialiste service client dédié / Dedicated Client Care Specialist (Contract)
Genetec
Montreal, Quebec
Contract
The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers. Your main responsibility is to provide best of…
Added 4 months ago
Spécialiste service client dédié / Dedicated Client Care Specialist
Genetec
Montreal, Quebec
Full-time
The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers. Your main responsibility is to provide best of…
Added 3 months ago
Spécialiste service client dédié / Dedicated Client Care Specialist (Contract)
Genetec
Remote, Canada
Contract · Remote
The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers. Your main responsibility is to provide best of…
Added 5 months ago
Spécialiste service client dédié / Dedicated Client Care Specialist
Genetec
Remote, Canada
Full-time · Remote
The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers. Your main responsibility is to provide best of…
Added 9 days ago
Client Care Specialist
Intercare
Calgary, AB
Part-time
Client Care Specialist (Kingsland Terrace Supportive Living)
Added 1 month ago
Bilingual Client Care Specialist
People Corporation
Remote, Canada
Full-time · Remote
The Bilingual Client Care Specialist (Spanish & English) will work directly with our plan members, plan sponsors, clients, advisors, and service providers to provide an exceptional…
Added 3 months ago
Client Care Specialist - Calgary Animal Referral & Emergency Centre
VCA Animal Hospitals
Calgary, Alberta
Full-time
Calgary Animal Referral & Emergency Centre is welcoming a full-time OVERNIGHT Client Care Specialist who is an exceptionally organized multi-tasker and enthusiastic self-motivated…
Added 1 month ago
Veterinary Client Care Specialist - VCA Canada 404 Veterinary Emergency and Referral Hospital
VCA Animal Hospitals
Newmarket, ON
Part-time
404 Veterinary Emergency and Referral Hospital welcomes a Veterinary Client Care Specialist to join our team. This part-time or casual opportunity includes a range of responsibilities which…
Added 1 month ago
Client Care Specialist
Nuovo Artistic Photography
Montreal, QC
Full-time
As a Client Care Specialist, you will play a critical role at the intersection of client care and image retouching. You will own the resolution of post-shoot client requests end-to-end,…
Added 1 month ago
Client Care Specialist
Chamberlain Real Estate Group
Calgary, AB
$60,000 to $75,000 CAD / year
Full-time
The Chamberlain Group is looking for an experienced Client Care Specialist to join our Operations Team.
Added 11 days ago
Client Care Specialist - Amherst Veterinary Hospital
VetCare Canada
Vancouver, BC
Full-time
We are a full-service hospital with long term staff, striving to provide excellent quality of care and medicine for our patients, excellent client service and a positive environment for our…
Added 11 days ago
Client Care Specialist - Amherst Veterinary Hospital
VetCare Canada
Vancouver, BC
Full-time
We are a full-service hospital with long term staff, striving to provide excellent quality of care and medicine for our patients, excellent client service and a positive environment for our…
Added 3 days ago
Client Care Specialist - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
Part-time
…Veterinary Clinic located in Brandon, MB. We are a progressive, client-focused veterinary clinic dedicated to providing top-tier care for our patients and their families. Our team thrives…
Added 3 days ago
Client Care Specialist - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
Part-time
…Veterinary Clinic located in Brandon, MB. We are a progressive, client-focused veterinary clinic dedicated to providing top-tier care for our patients and their families. Our team thrives…
Added 2 months ago
Client Care Specialist - Don Valley Animal Hospital
VetCare Canada
North York, Ontario
Full-time
Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and…
Added 9 days ago
Client Care Specialist - Vancouver Veterinary Hospital
VetCare Canada
Vancouver, BC
Full-time
Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and…
Added 9 days ago
Client Care Specialist - Vancouver Veterinary Hospital
VetCare Canada
Vancouver, BC
Full-time
Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and…
Added 2 months ago
Client Care Specialist - Don Valley Animal Hospital
VetCare Canada
Toronto, Ontario
Full-time
Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and…
Added 2 hours ago
Logistics & Customer Care Specialist / Spécialiste logistique et service client
BioScript Solutions
Mississauga, ON
Full-time
The Logistics & Customer Care Specialist is a hands-on operational role within A&D Wholesale, responsible for managing customer orders, coordinating outbound transportation, and supporting…
Added 1 month ago
BILINGUAL CLIENT SUPPORT SPECIALIST, CLIENT RELATIONSHIP & SUPPORT
Beyond Bilingual Inc.
Mississauga, ON
Full-time
The Client Support Specialist, Client Relationship & Support is responsible for executing day-to-day Manufacturer Account activities for an assigned portfolio of customer accounts,…
Added 4 months ago
Veterinary Specialist, Critical Care, Western Veterinary Specialist & Emergency Centre
VCA Animal Hospitals
Calgary, Alberta
Full-time
Western Veterinary Specialist & Emergency Centre in Calgary, Alberta, Canada, is seeking a residency-trained or Board-certified Criticalist (permanent, full-time) to join our specialty…
Added 25 days ago
Spécialiste de l'Intégration Client / Client Integration Specialist
TS Imagine
Montreal, QC
Full-time
…for the financial services industry, is looking for a Senior Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal…
Added 1 month ago
Veterinary Receptionist, Client Care, Lawrence Veterinary Clinic
VCA Animal Hospitals
Toronto, ON
Full-time
Lawrence Veterinary Clinic is currently welcoming for a customer service-focused Client Care Specialist, Receptionist to join our team. This full-time opportunity includes a range of…
Added 1 month ago
Comprehensive Care Specialist (2026-196-CC)
WoodGreen Community Services
Toronto, ON
Temporary
Competition # 2026-196-CC Comprehensive Care Specialist (2026-196-CC)
Added 3 months ago
Comprehensive Care Specialist (2026-196-CC)
WoodGreen Community Services
Toronto, Ontario
Temporary
Competition # 2026-196-CC Comprehensive Care Specialist (2026-196-CC)

Beyond Bilingual Inc.

BILINGUAL CLIENT SUPPORT SPECIALIST, CLIENT RELATIONSHIP & SUPPORT

Mississauga, ON, Canada

Job type: Full-time
Posting language: English
Posted: Aug 19, 2026

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Original job description

Date posted: August 19, 2026

Job description:

BILINGUAL CLIENT SUPPORT SPECIALIST, CLIENT RELATIONSHIP & SUPPORT - HYBRID

Full-Time, PERM

Location: Mississauga-HYBRID Hours: Monday-Friday 8:30 am-5:00 pm, 1 hour lunch

Salary: Up to 65K

Client

Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented professional to join their Customer Service team.

Summary

The Client Support Specialist, Client Relationship & Support is responsible for executing day-to-day Manufacturer Account activities for an assigned portfolio of customer accounts, including manufacturers, hospitals, and healthcare partners. The role supports the Director of Customer Service by managing and coordinating manufacturer programs, building strong client relationships, supporting business reviews and performance reporting, resolving customer inquiries, and delivering exceptional customer service that supports organizational and patient care priorities.

PERKS:

Health Benefits provided day 1
Tuition reimbursement
Yearly Bonus
DPSP
Opportunity for Growth to Supervisory roles or Project Management positions
3 weeks' vacation
Personal/sick days + client is flexible
Beautiful Workspace
Great work culture

Key Objectives

Manage and coordinate manufacturer programs and activities for an assigned portfolio of customer accounts.
Support the onboarding of new manufacturers and products and help ensure customers receive a consistently high level of service.
Act as backup support when the Director of Customer Service is unavailable, as required.
Coordinate with the client's 3PL logistics provider, manufacturers, members, hospitals, and other stakeholders to support smooth business operations.
Schedule annual business reviews and recurring client meetings and compile presentation data and performance information for manufacturer and customer reviews.
Provide customer service support, ensuring inquiries and concerns receive timely follow-up, analysis, and resolution.
Provide key performance data and reports to manufacturers on a regular basis.
Provide allocation support to members and support product updates, backorder management, product alerts, and special-order requirements.
Serve as a primary Client Relationship and Support contact for assigned customers, providing responsive, professional, and solution-oriented service.
Communicate clearly regarding account status, issue management, resolution details, and timelines.
Build and maintain positive customer relationships through proactive communication and timely issue resolution.
Provide bilingual English/French customer support, as required.
Investigate and resolve manufacturer issues while collaborating with Customer Service, Financial Services, Operations, and other internal and external stakeholders.
Attend manufacturer and hospital meetings as a Client Relationship subject matter expert and support relationship-management initiatives.
Maintain accurate customer account records, files, issue-management documentation, and ERP data.
Provide timely updates on customer and industry trends to support reporting and departmental decision-making.
Adhere to established service levels, internal controls, policies, and standardized processes while identifying opportunities for automation and continuous improvement.

Requirements

Post-secondary education in Business Administration, Marketing, Communications, Healthcare Administration, Supply Chain, or a related field is preferred.
2-3+ years of experience in customer service, client services, account management, customer success, sales support, or relationship management is preferred.
Experience managing or supporting a portfolio of B2B customer accounts and building strong long-term client relationships is strongly preferred.
Experience coordinating client meetings, business reviews, presentations, performance reporting, and issue resolution would be considered an asset.
Experience supporting manufacturers, hospitals, pharmacies, healthcare partners, distributors, or other complex customer environments would be an asset.
Strong proficiency with ERP systems, Microsoft Office, Excel, PowerPoint, and customer/account management tools.
Excellent written and verbal communication skills with the confidence to communicate professionally with clients and internal stakeholders.
Strong relationship-building, customer service, problem-solving, and organizational skills.
Excellent attention to detail with the ability to prepare accurate reports, presentation data, customer records, and follow-up documentation.
Ability to manage multiple priorities, work independently, and coordinate activities across internal and external stakeholders.
Experience in pharmaceutical, healthcare, hospital, distribution, supply chain, or another service-focused industry would be considered an asset.
Bilingual English/French language skills are essential for this role.

Work Location: Hybrid remote in Mississauga, ON

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More about this job

Responsibilities

The role involves managing manufacturer account activities and coordinating programs for a portfolio of healthcare partners and hospitals. Key duties include conducting business reviews, resolving customer inquiries, and providing bilingual support to ensure smooth business operations.

Requirements

Candidates should have 2-3+ years of experience in customer or account management, preferably within the pharmaceutical or healthcare industry. Essential requirements include bilingual English/French proficiency and strong skills in ERP systems and Microsoft Office.

Skills

Bilingual English/French
Account Management
ERP Systems
Microsoft Excel
Microsoft PowerPoint
Performance Reporting
B2B Customer Service
Issue Resolution
Supply Chain Coordination
Business Review Coordination
Stakeholder Management

Benefits

Health Benefits
Tuition reimbursement
Yearly Bonus
DPSP
Opportunity for Growth
3 weeks' vacation
Personal/sick days

Visa sponsorship

Not detected in the job text

Keywords

Pharmaceutical
Healthcare Administration
Supply Chain
B2B
ERP
Microsoft Office
3PL Logistics
Manufacturer Programs
Account Management
Bilingual
French
English
Performance Reporting
Business Reviews
Distribution Channel

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