Technical Support Specialist

About the Role

The department aims to strengthen technical support and improve how technical and operational knowledge is captured, shared, and maintained across the company.

The Technical Support Engineer/Specialist will support internal teams across MPD Engineering, Equipment Design Engineering, Operations, and Software. Working with experienced subject matter experts (SME), you will help investigate technical issues, connect employees with reliable information, and turn lessons learned into practical resources that others can use.

This role is open to candidates with a technical foundation, strong communication skills, and a willingness to learn. Training and guided development will be provided.

  Key Responsibilities

1. Receive and document technical support requests, gather relevant information, and track progress through resolution.
2. Help resolve routine questions using approved technical information and established procedures.
3. Coordinate with appropriate SMEs on unfamiliar, complex, or unresolved issues.
4. Document troubleshooting steps, resolutions, and lessons learned for review and reuse.
5. Help maintain the company’s knowledge management system by organizing content, coordinating reviews, and updating approved information.
6. Identify recurring issues, missing or outdated knowledge, and opportunities to improve technical resources and training.
7. Support knowledge sharing across departments and regions.
8. Follow established escalation and approval processes when issues require specialist expertise or technical authorization.

What You Bring

1. A relevant technical qualification, training, or equivalent practical experience.
2. An organized approach to problem solving and attention to detail.
3. The ability to communicate clearly and document technical information.
4. A collaborative attitude and willingness to seek guidance.
5. An interest in both technical support and knowledge management.

Previous experience in every technical area listed is preferred but not required.

Skills and Experience You Will Develop

With training and guidance, you will build capability in:

1. MPD engineering, equipment, operations, and software.
2. Technical troubleshooting, investigations, and root-cause analysis.
3. Preparing technical guidance, procedures, and learning materials.
4. Knowledge-management platforms and support-tracking tools.
5. Reviewing support data to identify recurring problems and knowledge gaps.
6. Understanding relevant equipment standards and regulatory requirements.
7. Collaborating with technical experts across departments and regions.

Who’s B.E.S.T?

Beyond Energy Services and Technology began in Canada in December 2015 and is a Managed Pressure Drilling (MPD) leader with a mission to provide sustainable, innovative, and best-in-class MPD solutions to our customers. Our diverse experience and focus on innovative and inventive technologies allow us to remain on top of our game and reduce our customer's non-productive time, save money, and ensure safe operations. Today, with headquarters in Calgary, Alberta, and in The Woodlands, Texas, our team comprises nearly 300 dedicated employees

Why Beyond? 

Beyond is an exciting place to learn and grow both personally and professionally. We pride ourselves on our values and culture

Values

We believe in the importance of keeping people, communities, and the environment safe. We commit and deliver on our promises. We’ve built and continue to build a workplace that empowers equality, diversity, innovation, and belonging. Together we achieve results that allow us to exceed expectations

Culture

We foster a positive and inclusive work environment where everyone feels valued, motivated, and engaged. We achieve this with:

• Strong leaders who lead by example and demonstrate integrity
• Prioritizing employee development and growth with regular feedback and coaching
• Generous benefits to help our team members manage their personal and professional commitments for themselves and their families
• Acknowledgment and celebration of your contributions and achievements
• Working together to support each other’s success, to create camaraderie and strong collaboration between teams

Beyond is an equal opportunity employer and we encourage all qualified individuals to apply!