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Beyond Energy Services & Technology

Technical Support Specialist

Calgary, AB, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

About the Role

The department aims to strengthen technical support and improve how technical and operational knowledge is captured, shared, and maintained across the company.

The Technical Support Engineer/Specialist will support internal teams across MPD Engineering, Equipment Design Engineering, Operations, and Software. Working with experienced subject matter experts (SME), you will help investigate technical issues, connect employees with reliable information, and turn lessons learned into practical resources that others can use.

This role is open to candidates with a technical foundation, strong communication skills, and a willingness to learn. Training and guided development will be provided.

Key Responsibilities

Receive and document technical support requests, gather relevant information, and track progress through resolution.
Help resolve routine questions using approved technical information and established procedures.
Coordinate with appropriate SMEs on unfamiliar, complex, or unresolved issues.
Document troubleshooting steps, resolutions, and lessons learned for review and reuse.
Help maintain the company’s knowledge management system by organizing content, coordinating reviews, and updating approved information.
Identify recurring issues, missing or outdated knowledge, and opportunities to improve technical resources and training.
Support knowledge sharing across departments and regions.
Follow established escalation and approval processes when issues require specialist expertise or technical authorization.

What You Bring

A relevant technical qualification, training, or equivalent practical experience.
An organized approach to problem solving and attention to detail.
The ability to communicate clearly and document technical information.
A collaborative attitude and willingness to seek guidance.
An interest in both technical support and knowledge management.

Previous experience in every technical area listed is preferred but not required.

Skills and Experience You Will Develop

With training and guidance, you will build capability in:

MPD engineering, equipment, operations, and software.
Technical troubleshooting, investigations, and root-cause analysis.
Preparing technical guidance, procedures, and learning materials.
Knowledge-management platforms and support-tracking tools.
Reviewing support data to identify recurring problems and knowledge gaps.
Understanding relevant equipment standards and regulatory requirements.
Collaborating with technical experts across departments and regions.

Who’s B.E.S.T?

Beyond Energy Services and Technology began in Canada in December 2015 and is a Managed Pressure Drilling (MPD) leader with a mission to provide sustainable, innovative, and best-in-class MPD solutions to our customers. Our diverse experience and focus on innovative and inventive technologies allow us to remain on top of our game and reduce our customer's non-productive time, save money, and ensure safe operations. Today, with headquarters in Calgary, Alberta, and in The Woodlands, Texas, our team comprises nearly 300 dedicated employees

Why Beyond?

Beyond is an exciting place to learn and grow both personally and professionally. We pride ourselves on our values and culture

Values

We believe in the importance of keeping people, communities, and the environment safe. We commit and deliver on our promises. We’ve built and continue to build a workplace that empowers equality, diversity, innovation, and belonging. Together we achieve results that allow us to exceed expectations

Culture

We foster a positive and inclusive work environment where everyone feels valued, motivated, and engaged. We achieve this with:

Strong leaders who lead by example and demonstrate integrity
Prioritizing employee development and growth with regular feedback and coaching
Generous benefits to help our team members manage their personal and professional commitments for themselves and their families
Acknowledgment and celebration of your contributions and achievements
Working together to support each other’s success, to create camaraderie and strong collaboration between teams

Beyond is an equal opportunity employer and we encourage all qualified individuals to apply!

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More about this job

Responsibilities

The specialist will document technical support requests, investigate issues, and coordinate with subject matter experts to provide resolutions. They will also maintain the company's knowledge management system by organizing content and identifying opportunities for process improvements.

Requirements

Candidates should possess a relevant technical qualification or equivalent practical experience along with strong communication and organizational skills. A collaborative attitude and a willingness to learn technical systems and troubleshooting procedures are essential.

Skills

Technical support
Knowledge management
Troubleshooting
Root-cause analysis
Technical documentation
Communication skills
Problem solving
Attention to detail
Collaboration
Managed pressure drilling
Equipment design
Software support
Data analysis
Technical training

Benefits

Employee development and growth
Regular feedback and coaching
Generous benefits

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Managed Pressure Drilling
MPD
Knowledge Management
Troubleshooting
Root-cause Analysis
Engineering
Equipment Design
Operations
Software
Documentation
Technical Training
Data Analysis
Regulatory Requirements
Collaboration
Problem Solving
Technical Foundation

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