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Added 16 hours ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
The key focus for the Recruitment Relationship Manager II is to lead the successful fulfilment of open
Added 18 hours ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Lethbridge, AB
- Full-time
…built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each…
Added 18 hours ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Lethbridge, AB
- Full-time
…built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each…
Added 18 hours ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Lethbridge, AB
- Full-time
…built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each…
Added 1 day ago
LM
Director of Operations – Warehouse & Distribution (Food Service)
Loyalty Markets
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This is a hands-on leadership role. You lead from the floor, set the standard by example, and build the team and systems that hold it. For the right person, it is a path to running our…
Added 1 day ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Edmonton, AB
- Full-time
…built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each…
Added 1 day ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
…built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each…
Added 1 day ago
AG
Recruitment Relationship Manager II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
The key focus for the Recruitment Relationship Manager II is to lead the successful fulfilment of open
Added 1 day ago
AG
Recruitment Relationship Manager II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
The key focus for the Recruitment Relationship Manager II is to lead the successful fulfilment of open
Added 2 days ago
I
Fulfilment Operations Coordinator (Temporary, night shift)
IKEA
Dartmouth, NS
- Contract
Ensure the achievement of the goals determined by the Fulfilment Operations Manager or Team Leader, in order to support overall fulfilment operations goals and achieve excellence in running…
Added 2 days ago
CS
Warehouse Manager
CQ Search Group Ltd.
Calgary, AB
- $95,000 to $110,000 CAD / year
- Full-time
Warehouse Operations & Distribution: Oversee daily warehouse and distribution activities to ensure efficient operations, accurate order fulfilment, and on-time deliveries.
Added 2 days ago
CS
Warehouse Manager
CQ Search Group Ltd.
Calgary, AB
- $100,000 to $110,000 CAD / year
- Full-time
We are seeking an experienced Warehouse Manager to lead warehouse operations in Calgary. This individual will be responsible for overseeing daily distribution activities, inventory…
Added 3 days ago
SG
Field Supervisor-Existing Installations (Service Leader)
Schindler Group
Ottawa, ON
- Full-time
The Service Leader manages the district’s EI activities and field resources related to the ongoing maintenance, repair, and retention of existing equipment within the portfolio, while…
Added 5 days ago
I
Warehouse Coordinator (AM)
IKEA
Hamilton, ON
- Full-time
Ensure the achievement of the goals determined by the Fulfilment Operations Manager or Team Leader, in order to support overall fulfilment operations goals and achieve excellence in running…
Added 5 days ago
I
Warehouse Coordinator (PM)
IKEA
Hamilton, ON
- Full-time
Ensure the achievement of the goals determined by the Fulfilment Operations Manager or Team Leader, in order to support overall fulfilment operations goals and achieve excellence in running…
Added 6 days ago
Head of E-Commerce Operations
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Vaughan, ON · Pointe-Claire, QC
We are looking for an experienced and forward-thinking leader to join our E-Commerce team as Head of E-Commerce Operations.
Added 6 days ago
D
Order Experience Team Lead
dbrand
Mississauga, ON
- Full-time
…get out of bed. Whether you're analysing several months of fulfilment data, coaching your team on effective techniques, allocating time for special requests, or implementing technology…
Added 6 days ago
VI
Director, Events and Sponsorships
Vector Institute
Toronto, ON
- $100,600 to $125,800 CAD / year
- Full-time
The Director, Events and Sponsorships is a hands-on, strategic leader responsible for curating and executing the Vector Institute’s robust portfolio of marquee conferences, specialized…
Added 7 days ago
Inventory Control Coordinator
Westerkirk
Calgary, AB
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 7 days ago
Warehouse Associates
Westerkirk
Calgary, AB
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 9 days ago
SC
UI Developer
SAP Careers
Montreal, QC
- $77,500 to $166,200 CAD / year
- Full-time
…experience, helping enterprise customers manage their order operations across channels and fulfilment…
Added 9 days ago
SI
UI Developer
SAP IT Business Systeme
Montreal, QC
- $77,500 to $166,200 CAD / year
- Full-time
You'll join the CX One OMS UI team, a focused engineering group building the unified back-office interface for SAP's Order Management Services. You are stepping in at the consolidation and…
Added 10 days ago
SH
Cafe Supervisor, Neighbours
Starwood Hotels
Mayfair, SK
- Full-time
As our Café Supervisor, you will lead by example, motivate and support the team, and ensure our café operates smoothly and efficiently. From maintaining exceptional service and product…
Added 14 days ago
C/
Manager, IT Service Management/Gestionnaire, Gestion des services de TI
CATSA / ACSTA
Ottawa, ON
- $105,978 to $132,472 CAD / year
- Full-time
CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation,…
Added 14 days ago
Manager, IT Service Management
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Ottawa, ON
CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation,…

BeyondTrust

Service Desk Analyst

Halifax, NS, Canada

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Job details

Posting language: English
Posted: Sep 30, 2026

Original job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in our Manchester office 3 days a week. The other 2 days will be subject to business needs.

What You’ll Do

Incident and Request Management

Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information. Escalate issues to appropriate teams if necessary and follow established processes for incident resolution and request fulfilment

End User Support

Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries

IT Equipment Management

Take ownership of all IT equipment in the Singapore office, including computers, printers, network devices, and peripherals. Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
Coordination with internal infrastructure to perform any switches upgrade, internal security operations to perform firewall upgrade when required

Proactive Monitoring

Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance

Vendor Coordination

Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims. Coordinate and follow up on service requests, ensuring timely resolution and satisfactory service delivery

User Training and Onboarding

Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity

What You’ll Bring

A bachelor's degree in computer science, information technology, or a related field experience
Proven experience in providing technical support to end users, face-to-face or remotely
Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
An Intermediate understanding of Office365
Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail
Proficiency in troubleshooting software, hardware, and network-related issues
Basic understanding of IT infrastructure and networking concepts
Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
Effective communication (both written and verbal) and ability to do presentations
Strong customer service orientation and problem-solving skills
Adaptability to changing technologies and a willingness to learn new tools and systems

Nice To Have

Experience working with Endpoint Security Technology
Logistics Management
Office 365 certifications
Claude AI experience
ITIL Foundation certificate

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

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More about this job

Responsibilities

The Service Desk Analyst is responsible for providing technical support to end users and managing IT equipment within the office. They also coordinate with third-party vendors and translate technical issues for internal teams.

Requirements

Candidates must have a bachelor's degree in computer science or a related field and proven experience in technical support. Strong knowledge of IT hardware, networking, and ticketing systems like ServiceNow is required.

Skills

Technical support
Incident management
Asset management
ServiceNow
Office365
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Vendor coordination
User training
Onboarding
Communication skills
Customer service
Identity security
Endpoint security

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
Cybersecurity
SaaS
Incident Management
ServiceNow
Office365
Asset Management
Hardware
Networking
Endpoint Security
ITIL Foundation
Identity Security
Troubleshooting
Vendor Management
Onboarding
Windows
MacOS
Peripherals
Firewall
Infrastructure

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