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Added 6 mins ago
Senior Financial Analyst, Tax
CBI Health
Toronto, ON
Full-time
Reporting to the Senior Manager, Tax, the Senior Financial Analyst plays an integral role on the Tax and Financial Reporting team. This role is responsible for assisting in the management…
Added 6 mins ago
Senior Vulnerability Management Analyst
BRP
Montreal, QC
…business priorities and regulatory requirements. The Senior Analyst partners with infrastructure, cloud, application, and security teams to drive remediation efforts, improve security…
Added 20 mins ago
Senior IT Systems Administrator (MSP)
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Full-time
Loyalty – We build lasting relationships through trust and commitment.
Added 36 mins ago
Solution Product Marketing Manager - Canada
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Full-time · Remote
Conduct customer interviews, win/loss interviews, surveys, focus groups, analyst research, expert interviews, and secondary research.
Added 49 mins ago
Senior Pensions Administrator / Pensions Analyst
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Winnipeg, MB
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Pensions Analyst / Senior Pensions Administrator
Added 49 mins ago
Senior Pensions Administrator / Pensions Analyst
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Pensions Analyst / Senior Pensions Administrator
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Broker Bill Analyst (12 Month Contract)
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Added 51 mins ago
ANALYST / SENIOR ANALYST - SEED VENTURE FUND
BDC
Toronto, ON
Full-time
…most pressing problems. You are an independent thinker and can build conviction in the midst of incomplete information. You thrive connecting with others, you are collaborative, and like to…
Added 1 hour ago
Manager, Reporting & Analysis
Stikeman Elliott LLP
Toronto, ON
Full-time
…The role will also provide leadership to a Senior Reporting Analyst and play an important role in enhancing reporting processes, data integrity, and the overall effectiveness of the firm's…
Added 1 hour ago
Senior Business Intelligence Analyst
TEKsystems
Calgary, AB
Contract
The Senior Business Intelligence Analyst will help quantify, measure, and communicate the value of innovation initiatives and emerging technology pilots across the organization. The…
Added 1 hour ago
Senior Financial Analyst, Financial Information and Controls
Alimentation Couche-Tard
Laval, QC
Full-time
Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
Added 1 hour ago
Senior Financial Analyst, Supply Chain Accounting (16 Month Contract)
Canadian Tire Corporation
Toronto, ON
$85,000 to $95,000 CAD / year
Full-time
…projects, contracts, and financial results. The Senior Financial Analyst, Supply Chain Accounting will play a key role within the accounting group and will require experience establishing…
Added 1 hour ago
Equity Research Analyst
Fiscal.ai
Remote, Canada
Full-time · Remote
If you have strong financial and investing acumen and want to build a best-in-class fundamental data product, this is the role for you.
Added 2 hours ago
Senior Manager, Investment Analysis
Clearlight Energy
Oakville, ON
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Build the capability of the function over time - hiring, onboarding, training, performance management and succession for the analyst group
Added 2 hours ago
Programmer Analyst (IT Application)
Saskatchewan Liquor & Gaming Authority (SLGA)
Regina, SK
$31.57 to $40.16 CAD / hour
Full-time
Permanent Full-Time Programmer Analyst (IT Application)
Added 2 hours ago
Business Systems Analysis Specialist
TD
Toronto, ON
Full-time
8+ years of experience as a Business Systems Analyst, with direct involvement in system build and integration projects.
Added 2 hours ago
Actuarial Analyst II
TD
Toronto, ON · Montreal, QC
Full-time
Added 2 hours ago
Senior Financial Analyst, Financial Information and Controls
Circle K
Laval, QC
Full-time
Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
Added 3 hours ago
Actuarial Analyst II
TD
Toronto, ON
Full-time
Added 3 hours ago
Service Desk Analyst
BeyondTrust
Halifax, NS
We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users.…
Added 3 hours ago
Senior Financial Analyst
Clarity Recruitment
Markham, ON
$50 to $55 CAD / hour
Contract
Build business cases and financial models for new initiatives, product decisions, and internal review board submissions
Added 3 hours ago
Senior Data Analyst
Clutch Technologies Inc.
Toronto, ON
As a Senior Data Analyst, you'll join our data team and take on some of the most important and complex questions facing the business. That means understanding how we buy and price vehicles,…
Added 3 hours ago
Associate ERP Analyst
Convverge
Calgary, AB
Full-time
…problem solvers who lead with quality, not just in what we build, but in how we work together and with our…
Added 3 hours ago
Privacy Analyst (Temporary: October 2026 - October 2028)
Mohawk College
Hamilton, ON
Added 3 hours ago
Privacy Analyst
Mohawk College
Hamilton, ON

BeyondTrust

Service Desk Analyst

Halifax, NS, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in our Manchester office 3 days a week. The other 2 days will be subject to business needs.

What You’ll Do

Incident and Request Management

Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information. Escalate issues to appropriate teams if necessary and follow established processes for incident resolution and request fulfilment

End User Support

Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries

IT Equipment Management

Take ownership of all IT equipment in the Singapore office, including computers, printers, network devices, and peripherals. Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
Coordination with internal infrastructure to perform any switches upgrade, internal security operations to perform firewall upgrade when required

Proactive Monitoring

Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance

Vendor Coordination

Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims. Coordinate and follow up on service requests, ensuring timely resolution and satisfactory service delivery

User Training and Onboarding

Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity

What You’ll Bring

A bachelor's degree in computer science, information technology, or a related field experience
Proven experience in providing technical support to end users, face-to-face or remotely
Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
An Intermediate understanding of Office365
Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail
Proficiency in troubleshooting software, hardware, and network-related issues
Basic understanding of IT infrastructure and networking concepts
Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
Effective communication (both written and verbal) and ability to do presentations
Strong customer service orientation and problem-solving skills
Adaptability to changing technologies and a willingness to learn new tools and systems

Nice To Have

Experience working with Endpoint Security Technology
Logistics Management
Office 365 certifications
Claude AI experience
ITIL Foundation certificate

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

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More about this job

Responsibilities

The Service Desk Analyst is responsible for providing technical support to end users and managing IT equipment within the office. They also coordinate with third-party vendors and translate technical issues for internal teams.

Requirements

Candidates must have a bachelor's degree in computer science or a related field and proven experience in technical support. Strong knowledge of IT hardware, networking, and ticketing systems like ServiceNow is required.

Skills

Technical support
Incident management
Asset management
ServiceNow
Office365
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Vendor coordination
User training
Onboarding
Communication skills
Customer service
Identity security
Endpoint security

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
Cybersecurity
SaaS
Incident Management
ServiceNow
Office365
Asset Management
Hardware
Networking
Endpoint Security
ITIL Foundation
Identity Security
Troubleshooting
Vendor Management
Onboarding
Windows
MacOS
Peripherals
Firewall
Infrastructure

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