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Jobs in Canada

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Added 14 mins ago
Manager, ERP Supply Chain Lead
Avanade
Toronto, ON
Full-time
Advise supply chain, operations, procurement, manufacturing, warehouse, and project stakeholders on process optimization, automation, integration, reporting, and adoption.
Added 14 mins ago
Manager, ERP Delivery Lead
Avanade
Toronto, ON
Full-time
…Functional Consultant Associate; MB-500 - Dynamics 365 Finance and Operations Apps Developer Associate; AB-730 - Dynamics 365 AI Business Professional; or AB-731 - Dynamics 365 AI…
Added 14 mins ago
Intern, Legal Services - Operations (Winter 2027)
Bombardier
Dorval, QC
Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 14 mins ago
Interim Vice President, Finance & Transformation
LHH Knightsbridge
Toronto, ON
Contract
…ambitious journey to strengthen its capabilities, modernize core operations, and position itself for long-term…
Added 14 mins ago
District Manager II Operations (Greater Toronto Area))
WM
Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
At WM Canada, leadership is about more than managing operations.
Added 14 mins ago
Canada CFS Operation Leader
Lenovo
Markham, ON
Full-time
You are a highly organized, detail-oriented leader who can simplify complexity and turn fragmented workflows into a predictable operating system. You communicate clearly with executives and…
Added 14 mins ago
Director, Product Line Management
Teledyne Technologies Incorporated
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…market expansion while partnering closely with Engineering, Operations, Quality, Sales, Manufacturing, and executive…
Added 14 mins ago
Key Holder - Jo Malone London - Fulltime - Metropolis - Burnaby BC
ELC Beauty LLC
Burnaby, BC
Full-time
…first step towards a long term and fulfilling career with a leader in prestige…
Added 14 mins ago
Retail Assistant Store Manager– Chinook Centre
YETI
Calgary, AB · CAN - Calgary Store
Up to $29.77 CAD / hour
Full-time
…The Chinook Centre in Calgary, AB. You are an inspirational leader that leads a team that delivers a passion for the YETI brand, including personal use of our products. You are dedicated to…
Added 29 mins ago
Food Service Worker/ Server (38844001)
Sodexo Canada Ltd
Aurora, ON
Full-time
Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries,…
Added 59 mins ago
Senior Human Resources Business Partner
Jones Healthcare Group
Brampton, ON
$80,000 to $100,000 CAD / year
Full-time
…and deliver practical solutions that support our colleagues, operations, and continued…
Added 59 mins ago
Senior Relationship Manager (Banking & Custody)
The Citco Group Limited
Toronto, ON
Full-time
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under…
Added 1 hour ago
Department Leader (nights)
Princess Auto Ltd.
Kamloops, BC
Full-time
As a Night Leader (Team Leader Trainee) at Princess Auto you will help create a fun, safe and unique shopping experience for our customers. We call it Royal Service. You will typically…
Added 1 hour ago
DZ Driver (Utility Rep)
Safety-Kleen
Oshawa, ON
$32 to $37 CAD / hour
Full-time
…in providing coverage for vacant routes and supporting our operations as…
Added 1 hour ago
Project Manager Construction & Commission
GE Vernova
Niagara Falls, ON
Full-time
…for preparing and controlling the different phases of field operations for a project. This role is crucial to ensure that site works are completed safely, at the required quality standards,…
Added 1 hour ago
Canada Financial Controller
DLF Seeds Australia - Careers
Kawartha Lakes, ON · Lindsay, ON
Full-time
DLF Group is the world leader in the development and sale of high-quality grass seeds for the agricultural forage and (professional) lawn markets. By continuously developing new innovative…
Added 1 hour ago
Bakery Manager
COBS Bread
Cranbrook, BC
$42,000 to $50,000 CAD / year
Full-time
…"can-dough" attitude will support the bakery in all aspect of operations, so get ready to roll up your sleeves and dive…
Added 1 hour ago
(CAN) Leader de nuit
Walmart Canada
Laval, QC
Full-time
…who enjoy leading others and making a visible impact on store…
Added 1 hour ago
Sales - National Manager, Sales
Everllence
BC · West Vancouver, BC
Full-time
At Everllence, we pioneer sustainable engineering for a decarbonized future. As a global leader in advanced engineering and technology, we provide innovative solutions across marine,…
Added 1 hour ago
Human Resources Manager
The Staffing Alternative
Mississauga, ON
Full-time
…Human Resources, this position will serve as a key operational leader within the HR function and provide leadership to an HR…
Added 1 hour ago
Sales Administrative Assistant
Agilus Work Solutions
Stoney Creek, NB
Full-time
Join a Global Industrial Leader as a Sales Administration Assistant and Become the Key Support Behind a Successful Sales Team!
Added 1 hour ago
Construction Estimator
Clintar Commercial Outdoor Services
Winnipeg, MB
$65,000 to $75,000 USD / year
Full-time
…in North America providing Commercial Outdoor Services. As a leader in the landscape management industry, Clintar rewards high-performing employees with growth and development…
Added 1 hour ago
Assistant Department Manager - Deli
Pete's Frootique
Halifax, NS
$18 to $19 USD / hour
Full-time
…leadership team. This fast-paced, hands-on role supports the Store Operations Manager in leading a high-performing department and ensuring excellence in customer service, product quality,…
Added 1 hour ago
Bakery Manager
COBS Bread
Cranbrook, BC
Full-time
…“can-dough” attitude will support the bakery in all aspect of operations, so get ready to roll up your sleeves and dive…
Added 1 hour ago
Material Handler / Driver - Vanfax
Belron
Kelowna, BC · Vanfax - Kelowna
Full-time
…Vanfax team, you are key to maintaining our seamless day-to-day operations and fostering amazing customer…

BeyondTrust

Service Desk Analyst

Halifax, NS, Canada

Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in our Manchester office 3 days a week. The other 2 days will be subject to business needs.

What You’ll Do

Incident and Request Management

Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information. Escalate issues to appropriate teams if necessary and follow established processes for incident resolution and request fulfilment

End User Support

Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries

IT Equipment Management

Take ownership of all IT equipment in the Singapore office, including computers, printers, network devices, and peripherals. Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
Coordination with internal infrastructure to perform any switches upgrade, internal security operations to perform firewall upgrade when required

Proactive Monitoring

Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance

Vendor Coordination

Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims. Coordinate and follow up on service requests, ensuring timely resolution and satisfactory service delivery

User Training and Onboarding

Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity

What You’ll Bring

A bachelor's degree in computer science, information technology, or a related field experience
Proven experience in providing technical support to end users, face-to-face or remotely
Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
An Intermediate understanding of Office365
Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail
Proficiency in troubleshooting software, hardware, and network-related issues
Basic understanding of IT infrastructure and networking concepts
Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
Effective communication (both written and verbal) and ability to do presentations
Strong customer service orientation and problem-solving skills
Adaptability to changing technologies and a willingness to learn new tools and systems

Nice To Have

Experience working with Endpoint Security Technology
Logistics Management
Office 365 certifications
Claude AI experience
ITIL Foundation certificate

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

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More about this job

Responsibilities

The Service Desk Analyst is responsible for providing technical support to end users and managing IT equipment within the office. They also coordinate with third-party vendors and translate technical issues for internal teams.

Requirements

Candidates must have a bachelor's degree in computer science or a related field and proven experience in technical support. Strong knowledge of IT hardware, networking, and ticketing systems like ServiceNow is required.

Skills

Technical support
Incident management
Asset management
ServiceNow
Office365
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Vendor coordination
User training
Onboarding
Communication skills
Customer service
Identity security
Endpoint security

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
Cybersecurity
SaaS
Incident Management
ServiceNow
Office365
Asset Management
Hardware
Networking
Endpoint Security
ITIL Foundation
Identity Security
Troubleshooting
Vendor Management
Onboarding
Windows
MacOS
Peripherals
Firewall
Infrastructure

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